Texas Toyota of Grapevine

Got cheated by Grapevine Toyota dealer I bayed a used car. They shows clean carfax. But after one year, when I am trying to sell, other dealers are showing this car carfax as accidential. T I bayed a used car. They shows clean carfax. But after one year, when I am trying to sell, other dealers are showing this car carfax as accidential. This dealer has cheated... So not buy from here. 1st time I have seen such dealer Do business and doing cheating i two different thing and this is simply called cheating. More

Give dealerships a bad name I was very dissatisfied with my whole experience with Texas Toyota. From the pushy salesman to the dishonest finance department. After the sale was do I was very dissatisfied with my whole experience with Texas Toyota. From the pushy salesman to the dishonest finance department. After the sale was done I couldn't get anyone from the finance department to even call me back to answer a question. Will not purchase from them again or recommend them to anyone. More

NO INTEGRITY - they will lie, lie, and then ignore your call DO NOT GO HERE. The manager I dealt with (Mark Wimberley) were not honest and offered me something they apparently did not really want to do and then DO NOT GO HERE. The manager I dealt with (Mark Wimberley) were not honest and offered me something they apparently did not really want to do and then backed out from the deal. The worst part was that I did not know that the manager had backed out from the deal because he never told me that. Instead, he answered my calls and told me on two different instances that he was with a costumer and would call me back. I am still waiting for that call back. Moreover, I checked on some of the information he provided regarding the car (Toyota Corolla S Plus) was not accurate. For Veterans or military personnel- unless you are financing through them, Toyota will not give you the $500 military appreciation discount. The worst part is that they won't tell you this until you get to the finance department. More

Excited about my new RAV4 After researching and test driving four Makes of cars, chose Toyota's RAV4 because: Cedeno Hunter was very professional and worked with us on our tim After researching and test driving four Makes of cars, chose Toyota's RAV4 because: Cedeno Hunter was very professional and worked with us on our timeline, presented features so we could understand different packages available on RAV4, was patient when I wanted a second test drive and once we decided to buy, negotiations and completing sales through the business office was very efficient. I believe it was Greg Rosas with whom we worked in business office. More

No integrity or commitment to safety I was at Texas Toyota 3 times in the first 3 months of owning a new Rav4. The first time seemed to take care of the issue and I didn’t have another p I was at Texas Toyota 3 times in the first 3 months of owning a new Rav4. The first time seemed to take care of the issue and I didn’t have another problem for over 2,000 miles. I had the car towed in mid-June when I pulled out of my garage and the car stopped working. It wouldn’t start for me, the tow truck driver or the mechanic. They didn’t know what was wrong so they put me in a rental car for the weekend. I was told the car was fixed on Monday afternoon, picked it up on Tuesday morning and on Thursday my car broke down again. It hesitated twice on me while driving on the highway to work and then stalled repeatedly in the parking lot as I was leaving work. I had to wait 3 hours for a tow truck through Roadside assistance. Robert, the service advisor, was very nice--at first. When the car came in for the 2nd time, they couldn't recreate the issue so he tried to blame LoJack and basically get rid of me. He had no idea how LoJack worked -- asking me if someone knew my LoJack code and could have shut the car off. That's not how LoJack works at all. He was going to make me turn in the rental car in and drive an unsafe vehicle that could have broken down at any point in time. He only backed off when Toyota Corporate got involved; then let me keep the car through the weekend. They finally 'think' they solved the issue the following Monday. He left a voicemail that the mechanic 'really thinks this fixed the issue' and acted insulted when I was hesitant to pick the car up due to the repeated safety issues. I never received an apology for not fixing the problem the first time. Even when Jennifer with Customer Relations emailed to ask how things were going and I told her of my issues – she didn’t even offer a fake apology. Absolutely no integrity or commitment to safety—just another sleazy dealership. I never lost my temper or treated anyone at Texas Toyota disrespectfully and the treatment I received in return was unacceptable. Toyota is not the quality it use to be and I’m incredibility disappointed with every aspect of this situation. More

New car purchase Hello Neal, I was very impressed with Jerrod and Matt. They were very professional and to the point. We were in and out faster than I thought and enli Hello Neal, I was very impressed with Jerrod and Matt. They were very professional and to the point. We were in and out faster than I thought and enlightened me on all the issues at hand. Even my wife's friend who came with us, is going to trade in her camery and get a CRV from ya'll. We will return in the future. Thanks again Jim & Madeline Johnson Waco TX. More

Wonderful Experience I had a truly wonderful experience at Toyota of Grapevine. Their employee Curtis Cho made the purchase of my first car possible by kindly informing an I had a truly wonderful experience at Toyota of Grapevine. Their employee Curtis Cho made the purchase of my first car possible by kindly informing and guiding me and my parents throughout the whole process of finding the perfect car and figuring out the best payment plan. His excellence and kindness represents the quality and excellence Toyota of Grapevine has. I am truly satisfied with my purchase and the service I received and would recommend this place to my friends and family. More

The overall experience was outstanding! From start to finish everything went great. Energetic atmosphere helped the process flow smoothly. Outstanding job, thank you! I would recommend to From start to finish everything went great. Energetic atmosphere helped the process flow smoothly. Outstanding job, thank you! I would recommend to all Saturday buying made simple. More

Condescending attitude; kept changing the deal I wasted two days trying to buy a new car from this dealership. I did all my research in advance, knew what I was willing to pay (a fair price) and e I wasted two days trying to buy a new car from this dealership. I did all my research in advance, knew what I was willing to pay (a fair price) and even identified a couple of vehicles advertised on the dealership website. I let the internet salesperson know up front what my budget was and what I wanted. He kept trying to get me to come into the dealership, promising he could work with my budget. I know the goal is to get the potential customer on-site, so I insisted on getting a price first. He told me he could work with my price, that he wasn't going to lose my business over a few hundred dollars, etc. Finally we got to an agreed price and I asked him to send me the worksheet showing the final amount and I would come in and buy the car. Then he claimed a "miscommunication" and jacked the price up about $1,200. His manager stepped in but didn't help. The salesperson then sent me condescending emails, even calling me "my dear!" I went to Toyota of Plano and bought the identical car, with added features, for my budgeted amount -- all in a single day. I would not recommend Toyota of Grapevine. More

Very pleasant and recommendable to my family and friends I purchased Sienna at Texas Toyota of Grapevine. Cutis Cho is a truly exceptional dealer. He explained every single detail so clearly that I had a ver I purchased Sienna at Texas Toyota of Grapevine. Cutis Cho is a truly exceptional dealer. He explained every single detail so clearly that I had a very pleasant experience to buy my Sienna there. More