Texas Toyota of Grapevine

Good customer service Would like to say thank you to Cedric Johnson for his assistance in helping me get financing to purchase my 2013 Camry. Great customer service and it Would like to say thank you to Cedric Johnson for his assistance in helping me get financing to purchase my 2013 Camry. Great customer service and it is greatly appreciated. Thank you again for your help. More

Service is always a rip-off. Never go to them for service. They always try to tell you tons of things are wrong (that aren't) and charge twice what a regular service would charge. Never go to them for service. They always try to tell you tons of things are wrong (that aren't) and charge twice what a regular service would charge. I tried to get a price for a broken lock on the passenger door. Told them what was wrong and what part I wanted replaced, but they had to "inspect" it. Quoted me a price 2.5 times higher than other repair shop and charged me $125 for inspection that I did not ask for and didn't want. When you question their prices and practices, they are rude. Bad service, bad prices, which is too bad because I love my car. Will never go there for service again! More

Great Experience! My salesperson was Kamil Nasrawi. He was fantastic. I have been in sales, and sales management for 11 years, so I appreciate the great service that he My salesperson was Kamil Nasrawi. He was fantastic. I have been in sales, and sales management for 11 years, so I appreciate the great service that he provided. I also was probably not the easiest person to work with, and he never lost his cool with me. I would send a friend or family member to Texas Toyota of Grapevine, and I would tell them to ask for Kamil. More

I had a really great sales associate! This review is of Vincent Adams. He was extremely nice and very easy to express my concerns to. He worked really hard to get me the best deal he could This review is of Vincent Adams. He was extremely nice and very easy to express my concerns to. He worked really hard to get me the best deal he could, keeping in contact with me every step of the way. I cannot say enough great things about him. What I thought was a typical passive salesman was ALL WRONG! Vincent was really great. He was honest and up front and put me at ease by answering all my questions. He understood my needs and didn't try and pull the wool over my eyes at all. Compared to other dealership experiences where I was treated horribly and passed off and dismissed without a second thought), Vincent was a breath of fresh air. The whole staff, really. I was greeted and welcome and wasn't treated like just another sale. It's important to me to feel like a person rather than a dollar sign. He did his best to get me something fair - Vince is a true gem. He is a kind and patient and generous person. He is well liked by his coworkers (I saw this first hand), and works really hard for his clients. I can honestly say he worked for me. My final decision came down to what made the most sense financially, what was the best fit for me, and the ease of buying after making that decision. While I ultimately went with another option, I would DEFINITELY have purchased from Vincent had the dealership had what best fit my needs. I would recommend him to anyone. More

Terrible Experience with this dealer My husband and I bought a used car from them 2 months ago. As we were discussing our price with the salesman, another salesman came up and started har My husband and I bought a used car from them 2 months ago. As we were discussing our price with the salesman, another salesman came up and started harassing us saying we were being unreasonable people. I was about to walk out because he was being so incredibly rude. The other salesman finally worked with us to get our price. Now, 2 months later, we still haven't received the car title from them. We've called everyday for the last 3 weeks and everytime they say, "I'll check on it for you and give you a call back." We've never heard from them. Today, the temporary license plate expires on our car and we can't get the official one because Toyota of Grapevine messed up. More

Well, that was easy! My wife and I spent a week looking around Dallas for Prius. We made a late night visit to Toyota Grapevine, and left after 11 with a new car. We wer My wife and I spent a week looking around Dallas for Prius. We made a late night visit to Toyota Grapevine, and left after 11 with a new car. We were there 2 hours past closing and everyone involved was professional, patient and very helpful. Impressive experience all around. We've been to a couple other Toyota dealerships in the area, and Grapevine was easily our best experience even if we hadn't purchased a car. We're very, very satisfied customers! David Greer was a our sales person, and he was knowledgeable, professional, patient and was NOT pushy. -Mike & Stephanie More

The best buying experince Mr. Vincent Adams provided professional, personalized answers to every question. I can't say enough about my buying experience with Texas Toyota of G Mr. Vincent Adams provided professional, personalized answers to every question. I can't say enough about my buying experience with Texas Toyota of Grapevine! Thank you! More

Great experience for purchasing a used car I was happy with the professionalism of the Texas Toyota staff. My son and I researched the web thoroughly, and found a used Mazda 3 on the dealership I was happy with the professionalism of the Texas Toyota staff. My son and I researched the web thoroughly, and found a used Mazda 3 on the dealership website in August 2014. I sent a message to the dealership overnight, and Richard Keifer, a sales representative, contacted me the next morning. Because the car had lower mileage and a competitive price compared to other cars we researched, I was concerned the Mazda 3 might be purchased before we visited the dealership. Therefore, I took off work that day and took my son to the dealership. We were happy to see the car was very clean and well maintained. My son loved the car, and we decided to purchase it. With the exception of a faulty printer that required us to spend extra time at the dealership, the paperwork process went smooth. I am very happy with the car we chose and the experience at Texas Toyota of Grapevine. More