Texas Toyota of Grapevine

These guys are the shizznitt!!!! The salesman and his detailing crew went way above and beyond. This 10 year old truck looked like new when they were finished with it. Even polished The salesman and his detailing crew went way above and beyond. This 10 year old truck looked like new when they were finished with it. Even polished the faded headlights!!! What a pain that is. I would definitely buy another Used car from them. It may as well be certified!! More

Leo Phan , Sales Representative, did an excellent job! I drove my 2004 Toyota Sienna for 11 years and dreaded going through the process buying a new car again. , Sales Representative, did an excellent job! I drove my 2004 Toyota Sienna for 11 years and dreaded going through the process buying a new car again. However, Leo was patient and listened to our needs for a family vehicle. Leo explained every detailed options that the Sienna 2015 XLE, and must of put in at least five hours with us over the two days. Leo gave me tour of the facility and the Service Center, invited us to come for BBQ during the weekends. Most of important of all, Linda and I are happy and content with the price, color and Toyota vehicles. There's no pressure sales from Leo, nor anyone, at one moment. I enjoy the popcorn, the generous snacks, free WIFI and drinks you guys provided, clean rest rooms, certainly makes time go by faster. Leo stayed with us until 10:30 PM, until the last moment, explained in detail about the engine and maintenance, seats, connected both of our iPhones to the van, and called me the following morning to see how I am doing. I bought several new cars in the past, never had a first class service like this. Sewell's sale reps needs to learn from this guys. Craig(Greg), has US Navy medallions on his desk, the finance person, did an excellent job as well, got us good interest rates and we bought a warrantee package, an investment, that I know Toyota Grapevine will stand behind when I have car problems. Please recognize your employees hard work, the relationships they build with clients, goes much further than any marketing dollars invested. We reside an hour away from Toyota at Grapevine, and had research other dealer ship in the area. If I had to buy a Toyota again, it will be at Toyota at Grapevine. On my way driving home that night, in the new 2015 Sienna XLE, listening to the radio, talking my wife on blue tooth, didn't have to take my hands off the steer wheel, notice how quite and smooth the ride, and I asked myself, why didn't I purchase this earlier? not waited this long. It has been two months, Leo does follow up calls after I drove off the lot and made sure that I made the right decision. I will definitely come up for the BBQ and get the van service in the next two years, you will see more of me, in gratitude, Dan More

Excellent car dealership It was our first time to buy this Toyota Hybrid, there was a great pressure to meet with Mr. Leo Phan at the Toyota of Grapevine Dealership. He was be It was our first time to buy this Toyota Hybrid, there was a great pressure to meet with Mr. Leo Phan at the Toyota of Grapevine Dealership. He was best salesman we ever met. He was so helpful when we looked for the car that fit our family. More

Great Experience! Got an awesome car at an awesome price! Everyone was professional and their was no game playing like most dealerships! John Cross made it all easy! Got an awesome car at an awesome price! Everyone was professional and their was no game playing like most dealerships! John Cross made it all easy! More

Great experience We had a great experience with John Cross. He has kept in contact with us and followed though on his promise to get us the extra key. The customer are We had a great experience with John Cross. He has kept in contact with us and followed though on his promise to get us the extra key. The customer area is nice and my kids kept busy with the play area and eating popcorn. More

Great experience I visited the Toyota of Grapvine in hope to purchase my first car. One of the salesman name John Cross helped me. I am so happy that he was the one to I visited the Toyota of Grapvine in hope to purchase my first car. One of the salesman name John Cross helped me. I am so happy that he was the one to answer my call when I originally called to make an appointment. He was very helpful. When I got to the dealership I asked for him, and right away I got a good vibe from him. He was very straight forward, had answers to my questions, freat personality that made me feel comfortable relying on him to help me with this experience. He even help me purchase an insurance policy. I strongly recommend visiting the Toyota of Grapvine and asking for John Cross, he'll not only help you find your car but also make you feel confident in your purchase. More

They cashed our check My wife and I were in the market for a Rav4 for our youngest daughter and found one at Texas Toyota of Grapevine that looked like it would work . We p My wife and I were in the market for a Rav4 for our youngest daughter and found one at Texas Toyota of Grapevine that looked like it would work . We placed a deposit check for the full amount and signed a contract and were told by the salesman that Texas Toyota of Grapevine would cash our check upon receiving the automobile. However, we found another car at a different dealership that we preferred. We called the salesman (Sergio) to give him the news; however, Texas Toyota of Grapevine ran our check anyway. We called to let them know that they should have not done that and they ran it through a second time. This cost us NFS fees. We talked to the bank and asked us whether we were dealing with UTA and we said Toyota of Grapevine. The second time the check was run, it was not our check anymore but a facsimile of our check, therefore, the bank turned the case to their fraud department. Then we were contacted by a collection agency who demanded payment on the check. Finally the state of Texas has issued us a title to the car we never purchased. We have called the dealer repeatedly and they have said they will fix the situation; however, just last week, we received the title of the car that we never purchased. Unbelievable!!! More

Poor Customer Service After the Sale My husband and I filed for bankruptcy in September of 2014. I was driving a 1997 Pontiac Grand Am that obviously had seen better days and was no long My husband and I filed for bankruptcy in September of 2014. I was driving a 1997 Pontiac Grand Am that obviously had seen better days and was no longer reliable. We were kind of in a tough spot, as far as being able to obtain financing. We had approval from the court to incur debt, and our sales guy quickly got us approved for a 2013 Corolla. The day we purchased the car (October 23, 2015), it was pouring down rain, so we did not get to do a very good inspection of the outside - our fault. Not once did the dealership offer to pull the car into the service area so we could do a good inspection of the outside - their fault. The car has multiple scratches on the hood and the trunk. We did review the Carfax, which indicated a collision on the BACK LEFT WITH NO DAMAGE. About a week after getting the vehicle home, I noticed that the front passenger headlight had condensation in it. I made an appointment with the service department (November 14, 2015). We still have about 3,000 left on the factory warranty. As long as the vehicle hadn't been wrecked, we'd be fine. Guess what - the front end of the vehicle has been wrecked. And it's pretty obvious once you look. Under the hood, there is no hood insulator. There is no EPA sticker (is this even legal?). The hood, front bumper and passenger headlight have all been replaced. We spoke to the Used Car Manager. His response? "According to the Carfax, we have no knowledge of the car being wrecked in the front. If you are not happy, we would gladly take the vehicle back from you." What a guy. I get that a dealership goes by the Carfax. I get that I bought the car "As Is." But come on. You cannot honestly expect me to believe that the service department looked over this vehicle and did not realize it had been wrecked. If this is true, I would NEVER take my car here to be serviced. Bottom line, I feel like the dealership knew that we were desperate for a vehicle and we were taken advantage of. They must have laughed at what suckers we were, when we drove off that night. I really wish we were buying a car because we wanted one, not because we needed one. Hey, Texas Toyota, a little acknowledgement goes a long way. Brushing off customers because you don't "have" to do anything speaks volumes about the way you feel about us. It doesn't bring repeat customers. More

Wonderful car, wonderful people I was none whatsoever under any pressure to buy a car. I have never owned a pre-owned car before and I am so happy I listened to my friends and made t I was none whatsoever under any pressure to buy a car. I have never owned a pre-owned car before and I am so happy I listened to my friends and made the decision to own one. The service was outstanding. Mahmound Naser ( goes by Naser ) treated me like he would his own family. He even programmed my radio for me and taught me how to use Bluetooth. Yes, I am behind times but that's okay. I am super excited to be driving my new, 2012 Camery with very low mileage. KAMIL the Manager made me feel right at home and I walked out of there with a great deal, and a great car! Thank you Toyota of Grapevine. Remember to ask for Naser. More

extremely rude customer service from carwash 10-27-15 Terribly rude manager at carwash named Daniel very rudely informed me i was not allowed in back where my car was being washed after being tol 10-27-15 Terribly rude manager at carwash named Daniel very rudely informed me i was not allowed in back where my car was being washed after being told it was fine by a service writer, also my keys were locked in car with engine running when i tried to open car door to leave i was informed by wash attendant that cleaned car my keys were locked in the car but he accepted no responsibility and walked away leaving me to find a emplyee to open my door, after a very kind mechanic got into my car i sat in car no more than 10 seconds adjusting seat and fixing mirror when the same carwash attendant that locked my keys in the car very rudely pulled up behind me in toyota tundra and laid on the horn and informed me he had work to do. this kind of behavior i recieved today is completely unacceptable & makes me wish i hadnt paid for unlimited carwashes because i really dont even want to go back, i am expecting Someone to contact me and offer some kind of appology for the unprofessional treatment i recieved today.. Sincerely Jeff K More