Texas Toyota of Grapevine

Great Customer Service and An Overall Great Experience I purchased a Ford F-250 through Texas Toyota of Grapevine and I had a great experience. John Cross was extremely helpful in assisting me to find the I purchased a Ford F-250 through Texas Toyota of Grapevine and I had a great experience. John Cross was extremely helpful in assisting me to find the exact truck I wanted. I will return to this dealership if I ever decide to purchase another vehicle in the future and I would recommend anyone else to do the same. More

So much better than Toyota of Plano! I bought a new car from Toyota of Plano in late March. About 5 weeks later it died on me twice but would intermittently start. It seemed like the ba I bought a new car from Toyota of Plano in late March. About 5 weeks later it died on me twice but would intermittently start. It seemed like the battery was dying (clicking sounds), but would still start part of the time. I had it towed using Toyota Roadside assistance to Toyota of Plano. The service advisor was genuinely disinterested in providing any level of customer service. They said they tested everything and everything was fine. They said I shouldn’t have that issue again and it was probably just a fluke with a new car. After I left Toyota of Plano I stopped for gas on the way home and had the same issue. I called the Toyota Cares corporate number to complain. The Director of Ops from Toyota of Plano called shortly after and provided no useful information and accepted no responsibility. I took the car to Toyota of Grapevine and they said they didn’t know why Toyota of Plano didn’t replace the battery. The service advisor, Allen, was wonderful. He was committed to making sure my car worked properly and told me to call if I had anymore issues and they would figure it out. Such a change from the advisor at Toyota of Plano who could've cared less. They replaced the battery and I haven’t had any issues for the past 2 weeks. The dealership has a nice waiting area, free popcorn and free movie theater style soda fountain. More

Great Experience! I purchased a new 2104 Tundra 7 months ago. The purchase from the dealership was great experience. Chase Vaughn was my salesman. He was very easy t I purchased a new 2104 Tundra 7 months ago. The purchase from the dealership was great experience. Chase Vaughn was my salesman. He was very easy to work with during the whole process. I am very pleased with the service department, the finance department, and the vehicle. If you are looking to buy a vehicle from Toyota, I definitely recommend the dealership in Grapevine. They promise and the deliver! More

Excellent Service We extend our sincere gratitude to salesman for his excellent customer service. He was professional, polite and showed superb people skills. Our expe We extend our sincere gratitude to salesman for his excellent customer service. He was professional, polite and showed superb people skills. Our experience with this gentleman was one positive experience to remember...thank you. George and Gloria Amos More

super easy process and helpful staff I was more than satisfied with the quality of people you have employed at texas toyota. I came in meerly looking for information on how to refinanc I was more than satisfied with the quality of people you have employed at texas toyota. I came in meerly looking for information on how to refinance my vehicle to convert from a lease to a purchase or of it was even possible to do so. I had been given the run around from the dealership (Vandergriff) I purchased my vehicle from for about 2.5 years, with deals that didn't go through, or saying it was simply impossible to do so.. John cross was the man I met with and he gave me the honest truth and information I was looking for. He had several people helping us to get information and many different options. I was highly satisfied with his help. The finance guy I was with ( not positive of his name , Dave or David perhaps?) Also provided exceptional service. He did everything in his power to help get the lowest interest rates. He was personable and friendly. He made the paper work process quick and painless and had us in and out in no time at all. You have most certainly won me over for life. Thank you and your team for providing exceptional customer service. More

Buyer beware Bought two cars from them 03/07/2015 traded in 2014 mazda. Told they would pay it off in a couple days. 18 days later they have not contacted my fin Bought two cars from them 03/07/2015 traded in 2014 mazda. Told they would pay it off in a couple days. 18 days later they have not contacted my finance company yet and ive had to make an additional payment on a vehicle that they have already sold to someone else. Will not return phone calls on this matter and when I call. Im lied to and made promises to that dont happen. My next step is going to be an attorney. Beware. They are amazingly friendly when you are buying. But when you are done its a different story More

Great Service and Friendly Sales person We recently purchased two Toyota Prius' from Texas Toyota of Grapevine. I ended up not liking mine (I'm an SUV guy). So, a month later I took my pri We recently purchased two Toyota Prius' from Texas Toyota of Grapevine. I ended up not liking mine (I'm an SUV guy). So, a month later I took my prius back to the dealership to trade it in. I was concerned about the money I would lose on the new car, but for me I was willing to take the financial hit in order to get a car that I love driving. Rick Jones was who I worked with my second time around. He was amazing! He was friendly, knowledgeable, and spent a great deal of time with me to ensure that I got a vehicle that I would enjoy driving for many years to come. He also earned my trust very quickly through his sincere and authentic demeanor. I would absolutely purchase another vehicle from Rick and from this dealership. Mark, the sales manager, was also great to work with. He negotiated a price with me and on my trade in that was within my comfort zone. He worked hard to earn my repeat business, which he did. More

Very rude I have had the worst ever experience in my life in buying a car from this dealership after I purchased my car from here I came after two weeks to pick I have had the worst ever experience in my life in buying a car from this dealership after I purchased my car from here I came after two weeks to pick up my metal plates then I was asking about the salesman who sold me to help me getting my tags. I heard an employee telling his colleague ‘’this mother xxxxer is here to pick up plates not buying a car Do not give him attention’’. Sorry for the F words, But I think he was right since I choose this dealership to buy from. More