Texas Toyota of Grapevine

The overall experience was outstanding! From start to finish everything went great. Energetic atmosphere helped the process flow smoothly. Outstanding job, thank you! I would recommend to From start to finish everything went great. Energetic atmosphere helped the process flow smoothly. Outstanding job, thank you! I would recommend to all Saturday buying made simple. More

Condescending attitude; kept changing the deal I wasted two days trying to buy a new car from this dealership. I did all my research in advance, knew what I was willing to pay (a fair price) and e I wasted two days trying to buy a new car from this dealership. I did all my research in advance, knew what I was willing to pay (a fair price) and even identified a couple of vehicles advertised on the dealership website. I let the internet salesperson know up front what my budget was and what I wanted. He kept trying to get me to come into the dealership, promising he could work with my budget. I know the goal is to get the potential customer on-site, so I insisted on getting a price first. He told me he could work with my price, that he wasn't going to lose my business over a few hundred dollars, etc. Finally we got to an agreed price and I asked him to send me the worksheet showing the final amount and I would come in and buy the car. Then he claimed a "miscommunication" and jacked the price up about $1,200. His manager stepped in but didn't help. The salesperson then sent me condescending emails, even calling me "my dear!" I went to Toyota of Plano and bought the identical car, with added features, for my budgeted amount -- all in a single day. I would not recommend Toyota of Grapevine. More

Very pleasant and recommendable to my family and friends I purchased Sienna at Texas Toyota of Grapevine. Cutis Cho is a truly exceptional dealer. He explained every single detail so clearly that I had a ver I purchased Sienna at Texas Toyota of Grapevine. Cutis Cho is a truly exceptional dealer. He explained every single detail so clearly that I had a very pleasant experience to buy my Sienna there. More

best by far everyone we talked to were very positive and willing to work with us, great staff with amazing attitudes. :) best prices weve seen all around, love th everyone we talked to were very positive and willing to work with us, great staff with amazing attitudes. :) best prices weve seen all around, love this dealership More

Kept the car and my down payment-had to dispute it with Visa The salesman overestimated the bank's financing ability and pushed us to sign right then claiming it was a one time deal-so I made a big down payment The salesman overestimated the bank's financing ability and pushed us to sign right then claiming it was a one time deal-so I made a big down payment and signed for the car. A week later they called and said the bank refused the loan, so we brought the car right back. Attorney says legally the contract is annulled, but they never returned the down payment I gave them. Thank God I used a credit card, because disputing it was the only option left. If they would return it before the CC dispute is done this month I'm happy to forget the whole thing, but otherwise I feel obligated to warn people about what can happen here. More

Repeat Customer, Customer for Life We purchased our second Toyota from Texas Toyota today. The service was excellent all around, from the Cokes and popcorn to the dedicated job David, We purchased our second Toyota from Texas Toyota today. The service was excellent all around, from the Cokes and popcorn to the dedicated job David, Dru and Johnny did. David was a Godsend. He is very calm, you get none of the stereotypical "car salesman" behavior from him. Don't let the calm nature fool you though, he is a real go getter and he worked very hard to get us into our car. We told him our max budget and he delivered at that. He did that with us having serious credit issues and a limited budget and very small down payment.1 David also has excellent listening skills. He not once spoke over us and he paid attention to everything we said as evidenced by him thoroughly listing our needs, wants and even fears when it came to purchasing a car on a very tight budget with far less than stellar credit. I cannot stress enough how hard he worked on the financing of our new car. Johnny in finance was also a huge blessing. He worked magic with the banks to get us into our car. His desk was buzzing with people but he treated our case like top priority. Dru did the finalization of our paperwork, warranties etc and he also was very patient and helpful. He got us a great rate on a nice warranty and gap insurance (always get gap insurance!!!). All 3 gentleman who assisted us today were first rate. I know our Toyota will last us many years but you'd better believe that when we do buy another vehicle we will go back to Texas Toyota of Grapevine. I also want to mention that my husband and I have a 2 year old and an 11 month old and we had to bring them along. It isn't easy conducting business with kids around but everyone was very accommodating and kind. More

Great place to buy a car John Cross was Super to work with he kept me informed on everything that was going on with the sale I will buy from him again. John Cross was Super to work with he kept me informed on everything that was going on with the sale I will buy from him again. More

Great customer experience! You have a truly great team in your dealership. On a scale of 1-10 (with 10 being the highest), I would give Babatunde Ogundele a "10" in all aspects You have a truly great team in your dealership. On a scale of 1-10 (with 10 being the highest), I would give Babatunde Ogundele a "10" in all aspects of customer service....an exceptional salesperson all around!!! More

"Awesome salesperson John Cross!!" I purchased a Chevy Avalanche from John Cross. He was patient, knowledgeable and made my experience worth while. I will recommend my family and frien I purchased a Chevy Avalanche from John Cross. He was patient, knowledgeable and made my experience worth while. I will recommend my family and friends. Chris Llorens More

Texas Toyota of Grapevine This is the third Toyota I bought in the last three years from Texas Toyota of Grapevine, As a long time jeep owner, I started out looking for a Jeep This is the third Toyota I bought in the last three years from Texas Toyota of Grapevine, As a long time jeep owner, I started out looking for a Jeep Grand Cherokee. I do a lot of research through consumer reports, Edmunds, cars.com etc. Grapevine Toyota is truly outstanding as are its sales people. They are honest, hardworking, attentive, listen, and will find the perfect Toyota for your needs and price. Most recently, I bought a Rav4 LE for my daughter from Andy Abugoush at Texas Toyota. My family loved him, my daughter's 2 year old still says bye bye Andy ever time she gets in the Rav4 to leave. More