Texas Toyota of Grapevine

Poor Customer Service After the Sale My husband and I filed for bankruptcy in September of 2014. I was driving a 1997 Pontiac Grand Am that obviously had seen better days and was no long My husband and I filed for bankruptcy in September of 2014. I was driving a 1997 Pontiac Grand Am that obviously had seen better days and was no longer reliable. We were kind of in a tough spot, as far as being able to obtain financing. We had approval from the court to incur debt, and our sales guy quickly got us approved for a 2013 Corolla. The day we purchased the car (October 23, 2015), it was pouring down rain, so we did not get to do a very good inspection of the outside - our fault. Not once did the dealership offer to pull the car into the service area so we could do a good inspection of the outside - their fault. The car has multiple scratches on the hood and the trunk. We did review the Carfax, which indicated a collision on the BACK LEFT WITH NO DAMAGE. About a week after getting the vehicle home, I noticed that the front passenger headlight had condensation in it. I made an appointment with the service department (November 14, 2015). We still have about 3,000 left on the factory warranty. As long as the vehicle hadn't been wrecked, we'd be fine. Guess what - the front end of the vehicle has been wrecked. And it's pretty obvious once you look. Under the hood, there is no hood insulator. There is no EPA sticker (is this even legal?). The hood, front bumper and passenger headlight have all been replaced. We spoke to the Used Car Manager. His response? "According to the Carfax, we have no knowledge of the car being wrecked in the front. If you are not happy, we would gladly take the vehicle back from you." What a guy. I get that a dealership goes by the Carfax. I get that I bought the car "As Is." But come on. You cannot honestly expect me to believe that the service department looked over this vehicle and did not realize it had been wrecked. If this is true, I would NEVER take my car here to be serviced. Bottom line, I feel like the dealership knew that we were desperate for a vehicle and we were taken advantage of. They must have laughed at what suckers we were, when we drove off that night. I really wish we were buying a car because we wanted one, not because we needed one. Hey, Texas Toyota, a little acknowledgement goes a long way. Brushing off customers because you don't "have" to do anything speaks volumes about the way you feel about us. It doesn't bring repeat customers. More

Wonderful car, wonderful people I was none whatsoever under any pressure to buy a car. I have never owned a pre-owned car before and I am so happy I listened to my friends and made t I was none whatsoever under any pressure to buy a car. I have never owned a pre-owned car before and I am so happy I listened to my friends and made the decision to own one. The service was outstanding. Mahmound Naser ( goes by Naser ) treated me like he would his own family. He even programmed my radio for me and taught me how to use Bluetooth. Yes, I am behind times but that's okay. I am super excited to be driving my new, 2012 Camery with very low mileage. KAMIL the Manager made me feel right at home and I walked out of there with a great deal, and a great car! Thank you Toyota of Grapevine. Remember to ask for Naser. More

extremely rude customer service from carwash 10-27-15 Terribly rude manager at carwash named Daniel very rudely informed me i was not allowed in back where my car was being washed after being tol 10-27-15 Terribly rude manager at carwash named Daniel very rudely informed me i was not allowed in back where my car was being washed after being told it was fine by a service writer, also my keys were locked in car with engine running when i tried to open car door to leave i was informed by wash attendant that cleaned car my keys were locked in the car but he accepted no responsibility and walked away leaving me to find a emplyee to open my door, after a very kind mechanic got into my car i sat in car no more than 10 seconds adjusting seat and fixing mirror when the same carwash attendant that locked my keys in the car very rudely pulled up behind me in toyota tundra and laid on the horn and informed me he had work to do. this kind of behavior i recieved today is completely unacceptable & makes me wish i hadnt paid for unlimited carwashes because i really dont even want to go back, i am expecting Someone to contact me and offer some kind of appology for the unprofessional treatment i recieved today.. Sincerely Jeff K More

Got cheated by Grapevine Toyota dealer I bayed a used car. They shows clean carfax. But after one year, when I am trying to sell, other dealers are showing this car carfax as accidential. T I bayed a used car. They shows clean carfax. But after one year, when I am trying to sell, other dealers are showing this car carfax as accidential. This dealer has cheated... So not buy from here. 1st time I have seen such dealer Do business and doing cheating i two different thing and this is simply called cheating. More

Give dealerships a bad name I was very dissatisfied with my whole experience with Texas Toyota. From the pushy salesman to the dishonest finance department. After the sale was do I was very dissatisfied with my whole experience with Texas Toyota. From the pushy salesman to the dishonest finance department. After the sale was done I couldn't get anyone from the finance department to even call me back to answer a question. Will not purchase from them again or recommend them to anyone. More

NO INTEGRITY - they will lie, lie, and then ignore your call DO NOT GO HERE. The manager I dealt with (Mark Wimberley) were not honest and offered me something they apparently did not really want to do and then DO NOT GO HERE. The manager I dealt with (Mark Wimberley) were not honest and offered me something they apparently did not really want to do and then backed out from the deal. The worst part was that I did not know that the manager had backed out from the deal because he never told me that. Instead, he answered my calls and told me on two different instances that he was with a costumer and would call me back. I am still waiting for that call back. Moreover, I checked on some of the information he provided regarding the car (Toyota Corolla S Plus) was not accurate. For Veterans or military personnel- unless you are financing through them, Toyota will not give you the $500 military appreciation discount. The worst part is that they won't tell you this until you get to the finance department. More

Excited about my new RAV4 After researching and test driving four Makes of cars, chose Toyota's RAV4 because: Cedeno Hunter was very professional and worked with us on our tim After researching and test driving four Makes of cars, chose Toyota's RAV4 because: Cedeno Hunter was very professional and worked with us on our timeline, presented features so we could understand different packages available on RAV4, was patient when I wanted a second test drive and once we decided to buy, negotiations and completing sales through the business office was very efficient. I believe it was Greg Rosas with whom we worked in business office. More

No integrity or commitment to safety I was at Texas Toyota 3 times in the first 3 months of owning a new Rav4. The first time seemed to take care of the issue and I didn’t have another p I was at Texas Toyota 3 times in the first 3 months of owning a new Rav4. The first time seemed to take care of the issue and I didn’t have another problem for over 2,000 miles. I had the car towed in mid-June when I pulled out of my garage and the car stopped working. It wouldn’t start for me, the tow truck driver or the mechanic. They didn’t know what was wrong so they put me in a rental car for the weekend. I was told the car was fixed on Monday afternoon, picked it up on Tuesday morning and on Thursday my car broke down again. It hesitated twice on me while driving on the highway to work and then stalled repeatedly in the parking lot as I was leaving work. I had to wait 3 hours for a tow truck through Roadside assistance. Robert, the service advisor, was very nice--at first. When the car came in for the 2nd time, they couldn't recreate the issue so he tried to blame LoJack and basically get rid of me. He had no idea how LoJack worked -- asking me if someone knew my LoJack code and could have shut the car off. That's not how LoJack works at all. He was going to make me turn in the rental car in and drive an unsafe vehicle that could have broken down at any point in time. He only backed off when Toyota Corporate got involved; then let me keep the car through the weekend. They finally 'think' they solved the issue the following Monday. He left a voicemail that the mechanic 'really thinks this fixed the issue' and acted insulted when I was hesitant to pick the car up due to the repeated safety issues. I never received an apology for not fixing the problem the first time. Even when Jennifer with Customer Relations emailed to ask how things were going and I told her of my issues – she didn’t even offer a fake apology. Absolutely no integrity or commitment to safety—just another sleazy dealership. I never lost my temper or treated anyone at Texas Toyota disrespectfully and the treatment I received in return was unacceptable. Toyota is not the quality it use to be and I’m incredibility disappointed with every aspect of this situation. More

New car purchase Hello Neal, I was very impressed with Jerrod and Matt. They were very professional and to the point. We were in and out faster than I thought and enli Hello Neal, I was very impressed with Jerrod and Matt. They were very professional and to the point. We were in and out faster than I thought and enlightened me on all the issues at hand. Even my wife's friend who came with us, is going to trade in her camery and get a CRV from ya'll. We will return in the future. Thanks again Jim & Madeline Johnson Waco TX. More

Wonderful Experience I had a truly wonderful experience at Toyota of Grapevine. Their employee Curtis Cho made the purchase of my first car possible by kindly informing an I had a truly wonderful experience at Toyota of Grapevine. Their employee Curtis Cho made the purchase of my first car possible by kindly informing and guiding me and my parents throughout the whole process of finding the perfect car and figuring out the best payment plan. His excellence and kindness represents the quality and excellence Toyota of Grapevine has. I am truly satisfied with my purchase and the service I received and would recommend this place to my friends and family. More