Texas Toyota of Grapevine

I would not buy a car anywhere else! Bought a 2016 Rav4. I worked with John Cross and he did a great job walking me through the process, explaining my options and just making the entire e Bought a 2016 Rav4. I worked with John Cross and he did a great job walking me through the process, explaining my options and just making the entire experience really positive. No sleight of hand, so much attention to detail and he took the entire transaction and my satisfaction very seriously. This is the best experience I have ever had at a Toyota dealership. Also, have to mention that their service department is awesome. I had a previous experience with them and the mechanic put my Toyota up so I could see where the problem was, also explained my options, and in the end the necessary repair ended up being so much smaller than what a mechanic at another repair shop had stated. More

Great experience!!!!!!! Got a new Toyota Rav4 from Texas Toyota of Grapevine. It was such an awesome experience. Everyone was so friendly. I was helped by Leo Phan, who took Got a new Toyota Rav4 from Texas Toyota of Grapevine. It was such an awesome experience. Everyone was so friendly. I was helped by Leo Phan, who took great care of me and got me the car of my dreams. It was a joy and I will definitely be coming back for years to come. Thanks, Leo! More

Great service! Leo Phuc Phan, Sales Representative, did a great job showing all the features of my new 2016 Corolla. He was very patient and knew how to answer all m Leo Phuc Phan, Sales Representative, did a great job showing all the features of my new 2016 Corolla. He was very patient and knew how to answer all my questions. He made the experience of buying a new car very simple. More

These guys are the shizznitt!!!! The salesman and his detailing crew went way above and beyond. This 10 year old truck looked like new when they were finished with it. Even polished The salesman and his detailing crew went way above and beyond. This 10 year old truck looked like new when they were finished with it. Even polished the faded headlights!!! What a pain that is. I would definitely buy another Used car from them. It may as well be certified!! More

Leo Phan , Sales Representative, did an excellent job! I drove my 2004 Toyota Sienna for 11 years and dreaded going through the process buying a new car again. , Sales Representative, did an excellent job! I drove my 2004 Toyota Sienna for 11 years and dreaded going through the process buying a new car again. However, Leo was patient and listened to our needs for a family vehicle. Leo explained every detailed options that the Sienna 2015 XLE, and must of put in at least five hours with us over the two days. Leo gave me tour of the facility and the Service Center, invited us to come for BBQ during the weekends. Most of important of all, Linda and I are happy and content with the price, color and Toyota vehicles. There's no pressure sales from Leo, nor anyone, at one moment. I enjoy the popcorn, the generous snacks, free WIFI and drinks you guys provided, clean rest rooms, certainly makes time go by faster. Leo stayed with us until 10:30 PM, until the last moment, explained in detail about the engine and maintenance, seats, connected both of our iPhones to the van, and called me the following morning to see how I am doing. I bought several new cars in the past, never had a first class service like this. Sewell's sale reps needs to learn from this guys. Craig(Greg), has US Navy medallions on his desk, the finance person, did an excellent job as well, got us good interest rates and we bought a warrantee package, an investment, that I know Toyota Grapevine will stand behind when I have car problems. Please recognize your employees hard work, the relationships they build with clients, goes much further than any marketing dollars invested. We reside an hour away from Toyota at Grapevine, and had research other dealer ship in the area. If I had to buy a Toyota again, it will be at Toyota at Grapevine. On my way driving home that night, in the new 2015 Sienna XLE, listening to the radio, talking my wife on blue tooth, didn't have to take my hands off the steer wheel, notice how quite and smooth the ride, and I asked myself, why didn't I purchase this earlier? not waited this long. It has been two months, Leo does follow up calls after I drove off the lot and made sure that I made the right decision. I will definitely come up for the BBQ and get the van service in the next two years, you will see more of me, in gratitude, Dan More

Excellent car dealership It was our first time to buy this Toyota Hybrid, there was a great pressure to meet with Mr. Leo Phan at the Toyota of Grapevine Dealership. He was be It was our first time to buy this Toyota Hybrid, there was a great pressure to meet with Mr. Leo Phan at the Toyota of Grapevine Dealership. He was best salesman we ever met. He was so helpful when we looked for the car that fit our family. More

Great Experience! Got an awesome car at an awesome price! Everyone was professional and their was no game playing like most dealerships! John Cross made it all easy! Got an awesome car at an awesome price! Everyone was professional and their was no game playing like most dealerships! John Cross made it all easy! More

Great experience We had a great experience with John Cross. He has kept in contact with us and followed though on his promise to get us the extra key. The customer are We had a great experience with John Cross. He has kept in contact with us and followed though on his promise to get us the extra key. The customer area is nice and my kids kept busy with the play area and eating popcorn. More

Great experience I visited the Toyota of Grapvine in hope to purchase my first car. One of the salesman name John Cross helped me. I am so happy that he was the one to I visited the Toyota of Grapvine in hope to purchase my first car. One of the salesman name John Cross helped me. I am so happy that he was the one to answer my call when I originally called to make an appointment. He was very helpful. When I got to the dealership I asked for him, and right away I got a good vibe from him. He was very straight forward, had answers to my questions, freat personality that made me feel comfortable relying on him to help me with this experience. He even help me purchase an insurance policy. I strongly recommend visiting the Toyota of Grapvine and asking for John Cross, he'll not only help you find your car but also make you feel confident in your purchase. More

They cashed our check My wife and I were in the market for a Rav4 for our youngest daughter and found one at Texas Toyota of Grapevine that looked like it would work . We p My wife and I were in the market for a Rav4 for our youngest daughter and found one at Texas Toyota of Grapevine that looked like it would work . We placed a deposit check for the full amount and signed a contract and were told by the salesman that Texas Toyota of Grapevine would cash our check upon receiving the automobile. However, we found another car at a different dealership that we preferred. We called the salesman (Sergio) to give him the news; however, Texas Toyota of Grapevine ran our check anyway. We called to let them know that they should have not done that and they ran it through a second time. This cost us NFS fees. We talked to the bank and asked us whether we were dealing with UTA and we said Toyota of Grapevine. The second time the check was run, it was not our check anymore but a facsimile of our check, therefore, the bank turned the case to their fraud department. Then we were contacted by a collection agency who demanded payment on the check. Finally the state of Texas has issued us a title to the car we never purchased. We have called the dealer repeatedly and they have said they will fix the situation; however, just last week, we received the title of the car that we never purchased. Unbelievable!!! More