Texas Toyota of Grapevine

Great salesman (Dennis Alberto) but bad exp. with financing I purchased a car on President's Day weekend through the Costco Auto Program and am very happy with my purchase. I had a great car-buying experience w I purchased a car on President's Day weekend through the Costco Auto Program and am very happy with my purchase. I had a great car-buying experience with Dennis Alberto, who was very patient with me. I came in wanting to look at a car out of my price range but was insistent on not going above $12,000. He was very understanding of the dilemma and did his best to find the right car for me. There were a few other "must-haves" that he was able to work with to find me something I look forward to driving every day. For each car he showed me, he took time to explain its specs, even lifting the hood and telling me about the engine technology I would be investing in. I would rate him 5+ stars! However, I have rated the dealership itself 4 stars, because I was dissatisfied with my experience with their financing department. Adam Bekkali did not give me my complete paperwork. When I left the dealership, I was missing several documents. (I did not find out until later that I was missing them.) I went back the next day to get a copy of a paper I had signed the night before but he couldn't find it and had to print a new one. He also could not explain why the cash price on the paperwork was $400 more than the price quoted (on paper!) to me by the salesman. Adam told me that the question would have to be taken up with the accounting department because "these forms are very complicated." Yes, I sure they are very complicated. But if you can't fully explain a paper you want someone to sign, then you shouldn't be asking them to sign it. As a young female first-time car buyer, I was worried that my inexperience with cars and car-buying would be taken advantage of. That may have never been his intent, but I still left the dealership feeling uncomfortable with the paperwork I had just signed. I will be refinancing my loan through someone else and canceling the warranties and insurance I purchased from Adam. More

Car Buying experience with Toyota of Grapevine My purchase experience here was very good! Sanjay was a great sales person. He helped me understand clearly about different features of the car and he My purchase experience here was very good! Sanjay was a great sales person. He helped me understand clearly about different features of the car and helped me choose the most suitable car for me and my family. I got the 2016 Camry LE. Sanjay also followed up with me after the purchase to make sure I know how to use all the new features of my new car. Thank You to Sanjay. More

Toyota Tundra SR5 Off road I just a got Toyota Tundra SR5 Off road from Texas Toyota of Grapevine on Saturday. Overall experience was as smooth as it could be. Sanjay Sharma hel I just a got Toyota Tundra SR5 Off road from Texas Toyota of Grapevine on Saturday. Overall experience was as smooth as it could be. Sanjay Sharma helped me through the deal and overall process lasted less than 3 hours. This is our 4th vehicle bought from Texas Toyota of Grapevine. Extremely Satisfied and highly recommended! More

Fraudulent Dealer Charged for options never installed, I suppose that's how they paid for the new building....sales department completely apathetic! Highly recommend go Charged for options never installed, I suppose that's how they paid for the new building....sales department completely apathetic! Highly recommend going elsewhere or look at other brands! Service department is about all that's decent there More

FANTASTIC PLACE TO DEAL WITH! Loved dealing with Chris Webb! His managers were super friendly and helpful! Mr. Webb knew his cars and paired me up with the perfect Camry XLE! Loved dealing with Chris Webb! His managers were super friendly and helpful! Mr. Webb knew his cars and paired me up with the perfect Camry XLE! More

Went from Bad experience to Still bad. Liars, do not shop I went in on January 18th looking for a used car under $13,000. This was the beginning of the worst and best car experience, I've experienced a few ot I went in on January 18th looking for a used car under $13,000. This was the beginning of the worst and best car experience, I've experienced a few other car sales through my family, but this one started pretty bad but persistence and simple communication got me in the car that I wanted, for far lower price than I expected. The whole experience started with them showing me an older 2013 Camry SE in very poor condition. Bumpers clips were snapped off, there were several scuffs on the body, and a multitude of other issues, the next two cars were a mirror image of this car. Before heading back I noticed 2 very clean and good condition Toyotas. The second card was a 2013 Corolla S, which had it's share of problems. Also a no go. Last car was a car that was over my budget but claimed they’d work on the price. Salesman said manager would work on the price. The third and final car that pissed me off was a 2014 Camry SE, from afar it looked promising but once I started getting closer I spotted all the details: Same bumper loose on the side, clips were broken. Several scuffs. Trim was bent, and lastly fog light was missing. Plastics were missing from the inside, and a few other issues. 58k miles on a 2014 car. Once we went in I explained I didn't like any of the cars. They made a very dumb mistake confusing me with another customer and giving me someone else’s car offer paper to me. After a pricing mistake, and trying to shaft me with 3 cars not fit for sale imho, I was getting upset. This was all coming from the first Sales manager. The dude was looking to screw someone over. I sent them an insulting offer for the 2014 camry they showed me. I explained to him I was pretty upset, that I'd been shown 3 different cars, all of them were in my opinion not fit for sale. I'd been to a lot of dealers including Toyota dealers, KIA, Honda, BMW, Ford, Mazda, and a few others. None had shown me cars as messed up as the ones they showed me. I explained if they seriously didn't have anything, why try to pass off a damaged vehicle? The sales manager, whos name I believe was Kevin explained that he was sorry for the experience. He asked me what I was looking for, getting up and leaving would really not resolve anything and he was willing to listen to what I want and would give me options. That’s when the salesman JR let him know there was 2 cars I had eyed and liked in the beginning. A 2014 Corolla, and 2014 Camry. Kevin asked which I would be interested in, I said the Camry. Based on my experience driving them, they were quieter and smoother rides. I explained that I had a budget, and I wouldn't be able to do 17k. He simply said not to worry about it. He asked the salesman to pull the car up front, and for me to check the car. If I liked it, He'd shoot me his lowest offer. I looked at it, and found it to my liking. Car was Certified preowned, good tires, and had 26k miles Very minimal paint damage, mostly minor stuff that can be covered up easily. No need to have paint repaired. Bumpers/panels were all lined up. I told the salesman I'd like to hear the numbers; I was definitely liking the car. The offer I received was 15k+TTL. I took the deal. Now after taking the car, we had to renegotiate the deal because no bank wanted to loan me the money at the interest rate they spotted me at 7.2%, I was shown all the requests and denials from the banks. A total of 9 denials, 4 unknowns, and some acceptance but at double the interest rate. They tried to put me at 14% interest, however I denied it. At this point I was ready to just give the car back and head to KIA for another vehicle I had seen and loved. Omar my FI guy talked to his manager. They figured out a way to get a loan by dropping the price of the car by $1700~. How ever they'd fill the gap with extended warranty, and a few other add-on packages. They worked with me despite having no real reason to do so because of my credit score, and lack of credit history. I appreciate they went above and beyond to rectify a bad experience, and made it into a good one. Omar, JR and Kevin were outstanding. Not only did they find me financing but they got me financing through Toyota Financial, which is great for the next time I buy a car. UPDATE 2/11/2016 Received paperwork for CPO. It seems I was lied into getting 5k+ of worthless addons, lied about the CPO warranty/coverage and apparently they may gone against truth in Lending act. I can no longer recommend this dealer. It seems through and through they just lie to get the sale done. I would have never agreed to the purchase with the excessive addons if I knew CPO was 7 years 100k miles and 12k 1 year comprehensive warranty. I was told it was only 60k miles, and only had 6k remaining of the warranty. More

Fabulous Staff, Fabulous Vehicle I purchased a 2015 Hyundai Sonata from this dealership yesterday and I am so absolutely thrilled with my purchase! When my husband and I first got to I purchased a 2015 Hyundai Sonata from this dealership yesterday and I am so absolutely thrilled with my purchase! When my husband and I first got to the dealership, somebody greeted us before we even came in. His name was Suprem Francis. We told him we saw the car online and he knew exactly what car we were talking about and seemed very knowledgeable. Whenever I first looked at the car I wasn't sure about it. The financial adviser, Omar, stepped in and was willing to do anything to "make me smile." Another salesman, Mike Atakpo, also came into the situation. They were all brainstorming to figure out what the best vehicle would be for me to get. At that point, I was pretty open-minded about the type of car. They must have pulled 5 cars for me to look at. The Hyundai was really growing on me at that point. I had left the dealership to shop around, but I kept coming back to the Hyundai at this dealership. I came back and negotiated the price and we came to an agreement and I got their Platinum Warranty which was really excellent because it was through their dealership and not through a third party. Kamil Nasrawi, the manager, was also very helpful throughout the process. I felt extremely happy that this group of people were so willing to help me to find the perfect car. Next time I trade in a vehicle and purchase a new one, I will definitely go through Texas Toyota of Grapevine. More