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Texas Toyota of Grapevine

Grapevine, TX

4.4
803 Reviews

701 State Hwy 114 East

Grapevine, TX

76051

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Showing 803 reviews

December 05, 2020

Adam was a GREAT salesperson to work with! Very knowledgeable and understanding! The sales manager along with finance was fast, friendly and did not make me feel pressured at all! Definitely will r More

by cramsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Sadek
Dec 07, 2020 -

Texas Toyota of Grapevine responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

December 05, 2020

I just bought a brand new Toyota Rav4 From that nicest guy, Milton Cordero. He helped me find the perfect fit for me and I drove out with a sweet ride that will keep me happy and safe for the next 5 years More

by evah.goodwin70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Milton Cordero
Dec 07, 2020 -

Texas Toyota of Grapevine responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

December 04, 2020

We returned to Toyota Grapevine and Adam Sadek because he gave us such excellent service when we bought our 2020 Highlander from him. He was able to find my husband the perfect 4 Runner that fit his needs. T More

by bettycape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhammad Ahmed
Dec 07, 2020 -

Texas Toyota of Grapevine responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

December 03, 2020

I leased a Toyota Tacoma. My salesman Nick Palmacci (with an assist from Brie) was great----explained al the differences within the options on the various Tacoma's. Enjoyed my time there and found what I wan More

by gordonvanyo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Palmacci, Brie
Dec 04, 2020 -

Texas Toyota of Grapevine responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

December 03, 2020

Mr. Sadek was very nice and professional. Thank you so much. I definitely will tell my family and friends to buy car from Grapevine Toyota More

by Nora_gevorkyan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam sadek
Dec 07, 2020 -

Texas Toyota of Grapevine responded

Thank you for your positive feedback, from all of us here at Texas Toyota of Grapevine!

Dec 07, 2020 -

Nora_gevorkyan responded

Mr Sadek, was very professional

November 25, 2020

Texas Toyota’s Service Department is by far the best service department! The staff is friendly and courteous - Becky Miles is awesome and always helpful! They always get my vehicle in and out quickly an More

by Stephanie M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Miles
Nov 30, 2020 -

Texas Toyota of Grapevine responded

Thank you for your positive review!

November 23, 2020

I accompanied my daughter to this dealership to take care of some paperwork, I was absolutely appalled by the way we were treated by one of the finance managers. If you want to be valued as a customer, a wom More

by Treenieh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Finance Manager, Will Howard
Nov 30, 2020 -

Texas Toyota of Grapevine responded

Hello, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.

September 23, 2020

I Purchase a 2020 4 Runner about 3 Months ago. I was told the extra warranty covered windshield replacement. I found out it does not. Why am I paying for something monthly that honestly is not meant to More

by eggibbons
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario Griego, Sean Loftice
Sep 25, 2020 -

Texas Toyota of Grapevine responded

Thank you for providing your valuable feedback. We appreciate you taking the time to speak with us and allowing us to clarify what is covered by your warranty plan! If we may assist you with anything else, please reach out once more to Matt Glenn.

September 14, 2020

Bought my old Camry from them 10 years ago and had a good experience with both their sales and service departments for several years. Now service is crap - it took 3 trips to get my dash replaced under reca More

by DFW_Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Trying Toforget
Sep 15, 2020 -

Texas Toyota of Grapevine responded

On behalf of our team, we sincerely apologize that you had an unpleasant experience, Tom. Thank you for taking the time to provide us with this feedback. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.

September 09, 2020

These people are scammy, I felt as though I had to shower when I left. Went back after buying a car for service and noticed there were no cars in the service area...a bad sign like going to an empty restaur More

by louis-in-richardson
Recommend Dealer
No
Employees Worked With
sales man gone as they most likely have big turnover
Sep 16, 2020 -

Texas Toyota of Grapevine responded

Louis, we are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.

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