Texas Toyota of Grapevine

Awesomeness... and then some! Toyota of Grapevine has a team that provides well-rounded service; from the Internet Director in Patrick, to the Sales Team in Mario and Curtis, to th Toyota of Grapevine has a team that provides well-rounded service; from the Internet Director in Patrick, to the Sales Team in Mario and Curtis, to the New Car Manager in Jeff, to Will in Finance, you guys ROCK! A very welcoming, hassle free environment (and I kid you not... in the middle of leaving this review, Audrey calls to schedule a maintenance call for me -- less than 24 hours of my car purchase! Toyota of Grapevine is the definition of awesomeness! Oh, and I LOVE my new car! More

Brandon was great! I recently bought a used RAV4 from Brandon at Texas Toyota. I gave him quite a list of features and ammenities I was looking for in a vehicle, and he I recently bought a used RAV4 from Brandon at Texas Toyota. I gave him quite a list of features and ammenities I was looking for in a vehicle, and he was able to find an exact match to my needs. Brandon answered all my questions, reassured any concerns I had, and was an absolute pleasure to work with! Thanks Brandon! More

Terrible Dealer Bought a new sienna xle listed for 32500 creme brule by the time we left total was over 40000.00 charged a tranfer and hold fee 1500.00 zactek 2500.00 Bought a new sienna xle listed for 32500 creme brule by the time we left total was over 40000.00 charged a tranfer and hold fee 1500.00 zactek 2500.00 etc... Only reason I still purchased is the wife wanted that color.. Service department is worse!! Two hour+ wait for oil change WITH an appointment!! God these people do not care at all about the customer they are more interested in upsaling you. More

Bad sales people Toyota of Grapevine is exactly the negative picture that comes to mind when you hear ‘used car salesman.’ We bought a 2015 Toyota Highlander from them Toyota of Grapevine is exactly the negative picture that comes to mind when you hear ‘used car salesman.’ We bought a 2015 Toyota Highlander from them in November. The ‘low tire pressure warning’ came on within 5 minutes of leaving the lot, so we returned to the dealership. They assured us that it was just because it was a cold evening, they added to air to the tire, and sent us on our way. Reasonable response, but it turns out that the tire has a slow leak and I’ve found myself adding air to that tire every few weeks since we bought it. I gave them a call today to see if (while the sale contract doesn’t require them to), they would be willing to delight me as a customer by patching or replacing the tire. Admittedly, it has been 3 months, but it was clearly an issue from the time of sale, and my wife and I had twins in the interim with one of them having to be in the NICU for a while…suffice to say, we’ve been a little busy -- which I told the gentleman on the phone. Not only did they refuse to help me out (by the way, a patch costs about $30!), but he then proceeded to call me a cry baby (trust me, there was no crying)! He literally used those words…”cry baby.” Five years ago, I bought a used car from John Eagle Honda and the entire transmission needed to be replace 1-2 months after I bought it. They took care of it, free of charge! That is what good faith and customer service looks like! Go there, not Toyota of Grapevine, if you want a car dealership you can trust! More

Not a dealer you can count on! Toyota of Grapevine is exactly the negative picture that comes to mind when you hear ‘used car salesman.’ We bought a 2015 Toyota Highlander from them Toyota of Grapevine is exactly the negative picture that comes to mind when you hear ‘used car salesman.’ We bought a 2015 Toyota Highlander from them in November. The ‘low tire pressure warning’ came on within 5 minutes of leaving the lot, so we returned to the dealership. They assured us that it was just because it was a cold evening, they added to air to the tire, and sent us on our way. Reasonable response, but it turns out that the tire has a slow leak and I’ve found myself adding air to that tire every few weeks since we bought it. I gave them a call today to see if (while the sale contract doesn’t require them to), they would be willing to delight me as a customer by patching or replacing the tire. Admittedly, it has been 3 months, but it was clearly an issue from the time of sale, and my wife and I had twins in the interim with one of them having to be in the NICU for a while…suffice to say, we’ve been a little busy -- which I told the gentleman on the phone. Not only did they refuse to help me out (by the way, a patch costs about $30!), but he then proceeded to call me a cry baby (trust me, there was no crying)! He literally used those words…”cry baby.” Five years ago, I bought a used car from John Eagle Honda and the entire transmission needed to be replace 1-2 months after I bought it. They took care of it, free of charge! That is what good faith and customer service looks like! Go there, not Toyota of Grapevine, if you want a car dealership you can count on! More

Worst buying experience ever Paid cash for used car. Took several days to be able to pick it up with it only being cleaned and tires change none of real issues fixed even though Paid cash for used car. Took several days to be able to pick it up with it only being cleaned and tires change none of real issues fixed even though I was told all would be taken care of. Salesman said sorry so many times I was tired of hearing it as it meant nothing from them and I said exactly that. Visit Yelp for others real reviews.of this dealer. More

Totally rude and uncooperative!! Don't waste your time. I called these guys ready to buy a truck. They refused to deal with me being from out of town. The "sales manager" told me I Don't waste your time. I called these guys ready to buy a truck. They refused to deal with me being from out of town. The "sales manager" told me I would literally have to fly in to Dallas and physically come to their location to sign the paperwork and they would refused to deliver the truck just a few hours away. What year is this? 1985? Every other dealer I have talked to this week has transport, ESign options, or willing to FedEx everything. More

DONT WASTE YOUR TIME COMING HERE I would not recommend for ANY ONE to come here!!! STAY AWAY FAR FAR AWAY!!! this dealership is not veteran friendly not customer friendly NOT THE PLAC I would not recommend for ANY ONE to come here!!! STAY AWAY FAR FAR AWAY!!! this dealership is not veteran friendly not customer friendly NOT THE PLACE TO DO BUSINESS!!! More

Great car buying experience. I have bought many cars over the years and this has been the best overall experience I have ever had. James Etim was our salesman and he was excellent I have bought many cars over the years and this has been the best overall experience I have ever had. James Etim was our salesman and he was excellent. He was knowledgeable and very professional. His manager, Usef, and our finance guy, Shan were also great to deal with. I will recommend this dealership to anyone looking to purchase a vehicle. More