Texas Toyota of Grapevine

DISHONEST, and CHEATER, HORRIBLE CUSTOMER SERVICE! I had the worst experience with this dealership. I submitted a online request to get a price on RAV4 XLE from their own website, and received an email I had the worst experience with this dealership. I submitted a online request to get a price on RAV4 XLE from their own website, and received an email from Ramsey Ruiz, with an offer with Out the Door verbiage.I even received a call from one of their Salesman (Rahimi) confirming the price on the email. As promised, I went to go purchase the car and was told to speak wit Faisal. When the time came to finialize the transaction, I was told that the price was quoted incorrectly and the new price is $1800 more. I told the Salesman, and his manager that I was quoted this price in an email and the dealership should honor it but they could care less. I asked for someone higher, and met with the gentleman who is responsible for the sales team and he had nothing else to say but to make excuses. Basically, they just want to do false advertising to get people in the door and then charge them extra. Either they jack up the price on the deal or will tell you that the car that you inquire about has been sold when you get to the dealership. I would not recommend these guys to anyone. More

Our salesman Fernando was great! Came in looking for a used Tacoma or Tundra and was immediately greeted and sent over to a salesman. Fernando Diaz was helpful, kind, and patient as w Came in looking for a used Tacoma or Tundra and was immediately greeted and sent over to a salesman. Fernando Diaz was helpful, kind, and patient as we looked at many vehicles all over the lot and then took us over to the Finance Manager named Bruce who allowed us to ask many questions and gave us straight forward answers and shared personal wisdom. More

Worst customer service EVER!!!! Worst customer service ever. I used to go to them for servicing of both my Toyota vehicles, but their service has deteriorated to a point where they d Worst customer service ever. I used to go to them for servicing of both my Toyota vehicles, but their service has deteriorated to a point where they don't even care for their long time customers and just want to extract money. I had a terrible experience with Robert. Here are the issues I experienced: 1. I wanted a window tint and was never even asked what kind of tint I need. I was just told it will be $200 and that's it. The tint was not at all what I wanted. The manager told me they never ask their customers what tint they want. Terrible customer service standards. 2. When I got my car back from service, it had really bad sticky dirty hand marks all over the back window. I had to go back in the dealership and ask them to clean it. 3. They charged , $114 + tax for the service of my car, and I'm not even sure if the service was performed because the sticker they put on my car says that the next service is already due as soon as I drove out of the dealership. 4. I called Toyota of Grapevine four times to confirm if service was done, and every time I was told that Robert was out or on vacation, and manager John will call me back, but I never ever received a call back. It looks like a big fraud going on in the service department that the dealership should be aware of. I am never EVER going back to this dealership for ANY service or purchase. I've been to other dealerships like Toyota of Irving and Toyota of Dallas before and they have been great every time. Texas Toyota of Grapevine is the worst. Please avoid them at all cost! More

Bought 2010 Tundra - Awesome Experience Purchased a very clean Tundra. Salesman Duane was straight up, honest, and handled all aspects of my purchase efficiently. The vehicle was exactly a Purchased a very clean Tundra. Salesman Duane was straight up, honest, and handled all aspects of my purchase efficiently. The vehicle was exactly as advertised and I will highly recommend this dealership to others. Thank you!!! Carol Bolding Poissot More

Loved our sales guy, Miguel. Other than that, an excrutiati I have bought many many cars in my lifetime. This was by far the worst experience I have had. My daughter found a 2017 Rogue online for the price we I have bought many many cars in my lifetime. This was by far the worst experience I have had. My daughter found a 2017 Rogue online for the price we wanted. Perfect! We were greeted by Miguel, our salesman, one of the most likeable and personable guys I've encountered. We drove the car. That's it, done deal. Had already spoken with our credit union and were going to finance through them. Went inside and met the "manager" who went through numbers with us. After adding a $750 "cleaning" fee to the advertised price and running the vin # of our trade-in (an old jeep liberty) he was willing to give us half of the kbb trade in value. When I balked he asked what I wanted and I told him what trade in was he looked it up. Said he had to check with the boss. Came back and offered 250 more. Wouldn't budge. Did not enjoy him. But wanted the car so made the deal and left to go to credit union, finalize loan and bring back trade in. Signed a few more papers with Miguel, who was fairly new, then "the boss" (I think his name was Keith) came in to "help" with paperwork, was SO condesccending and rude to Miguel, had us re-sign some papers we had already signed...awful and embarrassing. We were then told they still had to detail the car and do paper work it would be a couple of hours. WHAT? Why didnt they detail the car when we went to the credit union..2 hours to sign papers? We left for an hour, came back and still waited another 2 hours, with a 5 year old in tow, mind you. (So in total it took over 3 hours) Never have I ever. And never will again. My credit union guy called today and they still dont have the paperwork back. Said they have had issues with this dealership. The only good thing about this transaction was Miguel😁 More

Great Customer Service in purchasing a new vehicle! Jacob, our sales person, was helpful in negotiating the price we needed to purchase our Corolla with a navigation package. Management was great becaus Jacob, our sales person, was helpful in negotiating the price we needed to purchase our Corolla with a navigation package. Management was great because they didn't play the usual game of back and forth negotiating; they knew our bottom dollar amount and made it possible for us to compromise to their bottom line which was acceptable to us. After the deal was complete, Jacob physically took us and showed us where to go for Parts & Service. He even took the time to program the navigation package instead of telling us to read the manual on how to install the package. The next day he called us to thank us, again, for purchasing the Corolla and, if there was anything else he can help us with, to call him. More

Buying a new car My husband and I went to Toyota of Grapevine, TX to buy a car after having negative experiences at other dealerships. The moment we walked into the de My husband and I went to Toyota of Grapevine, TX to buy a car after having negative experiences at other dealerships. The moment we walked into the dealership, I knew we were going to have a great experience and boy, was I right ! I just want to thank Samuel Anzalone so much for being so awesome, and making it possible for me to get the car of my dreams. He immediately made me feel at home and took time to explain all options available to us. Samuel Anzalone made my experience at Toyota of Grapevine TX unforgettable as he did not only get us the best deal, he also followed up post purchase to check how we were enjoying our car; how awesome is that? Thanks to all the staff in Toyota of Grapevine for a great car buying experience. You are the best !!! More

Dealer tries to avoid warranted repairs Airbag light came on 5 months after a new purchase. The paperwork stated that the airbag light was on because a water bottle was under the passenger s Airbag light came on 5 months after a new purchase. The paperwork stated that the airbag light was on because a water bottle was under the passenger seat. Water bottle was removed and the airbag light has been on ever since. Also, Interior trim popped loose running up both sides of the front windshield and we notified the dealer, about that. All they did was pop the trim back in. The trim popped back out on the way home from the dealer. Oh well, we just live with the trim popped out hanging loose because its not vital to an efficient running car, but it would have been nice if they fixed these issues rather than blaming one on a water bottle and ignoring why the trim won't stay in place More