Texas Toyota of Grapevine

Took my car here to get a state inspection, it took them over 2 hours to tell me it wouldn't hook up to the machine and to come back another time for a diagnostic test. I bring it back the next week and lef over 2 hours to tell me it wouldn't hook up to the machine and to come back another time for a diagnostic test. I bring it back the next week and left it all day (7:30-5) just for them to tell me they didn't have enough time to diagnose it. I called a few times before driving there to see if I could check on the progress but my assigned service representative never picked up the phone and when calling the general parts department they assured me they would have him call me back. He never did. When I showed up a few minutes before they closed for the night (since I needed my car the next day) they seemed surprised to see me and asked for another 15 minutes. About 30 minutes later he comes to me and tells me the exact same things he told me the week before, that it wouldn't connect to the machine and there was a problem with the wiring that they didn't have enough time to diagnose. The story is they spent a few hours total off an on over the course of the day looking at it, but if they had really spent that long on it they would have had some new info for me and wouldn't have rushed to do a quick diagnostic after I arrived to take it home. Regardless, even if they had spent a few hours looking at it, there was 0 communication and I got slapped with a hefty diagnostic fee when they didn't even diagnose anything. Thus far I have wasted many hours with this shop and spent a lot of money for nothing short of wasted time. I don't plan on wasting any more money here More

Bait and switch Send my wife up here to purchase a vehicle she wanted. She dealt with Mr. Mahmoud Alnasser who she said was very nice. When it comes time to sign al Send my wife up here to purchase a vehicle she wanted. She dealt with Mr. Mahmoud Alnasser who she said was very nice. When it comes time to sign all of the paperwork, she was dealing with a Mr. Bruce Jackson. Mr. Jackson tried to throw on a $1300 "reconditioning fee" which he claims covers the cost to make the vehicle ready to sale, including maintenance they did (oil/filter change and wipers). This is classic bait and switch. Be wary of the fact that they will try to throw on fees and the price you see listed on the website is not the price you will get. More

A very fair and helpful group of people. Joey Armogida, was very helpful and hard working he did everything he could to make me comfortable and get me what I needed. was very helpful and hard working he did everything he could to make me comfortable and get me what I needed. More

What I look for in most people is honesty, I really like talking to people that I can trust and know aren’t putting up a facade. And when I went to Toyota it was Joey Armogida who exemplified this attribute talking to people that I can trust and know aren’t putting up a facade. And when I went to Toyota it was Joey Armogida who exemplified this attribute. I’ve gone to different dealerships with everyone lying through their teeth to get me to buy from them but I was able to trust Joey, as he helped me through the process. More

I’m so thankful that I went to Toyota of grapevine. I went there and left with my first car thanks to Joey. I explained my problem to him and he worked out a deal and got me in my first car went there and left with my first car thanks to Joey. I explained my problem to him and he worked out a deal and got me in my first car More

This guy is nice and efficient, and he is very helpful. He helped us find our idea car even though it was raining at that time. And he is patient to hear all of our requirement. He helped us find our idea car even though it was raining at that time. And he is patient to hear all of our requirement. More

The best car dealership experience in Texas! Customer service oriented. Great vehicle selection at the best discounted prices! Definitely shop here. Christmas deals have never been better service oriented. Great vehicle selection at the best discounted prices! Definitely shop here. Christmas deals have never been better More

Best attention ever Yarley was so kind and helpful with us, He find the perfect car for us and take the time and dedication to explain us the benefits of a better car. We Yarley was so kind and helpful with us, He find the perfect car for us and take the time and dedication to explain us the benefits of a better car. We came so happy to home with a good deal and nice car. More

Do not talk to the salesperson named SEAN... I just bought a car from Toyota Grapevine and the experience wasn't that good. I got a bad salesperson named Sean. The car was missing a key and he di I just bought a car from Toyota Grapevine and the experience wasn't that good. I got a bad salesperson named Sean. The car was missing a key and he didn't tell me that until we close the deal. He was so pushy and doesn't let you make a decision. I trade a car in a He doesn't explain to you how much you gonna get for the trade-in or your APR or loan terms or any breakdown. When I asked about that information he told me that don't worry you get the best deal which I doubted. STAY AWAY FROM SEAN IF YOU ARE GOING TO THIS DEALERSHIP. More