Texas Toyota of Grapevine

SOLD ME A CAR WITH TRANSMISSION AND AIR BAG ISSUES This is by far THE WORST dealership I have ever used! SOLD US A CAR WITH TRANSMISSION PROBLEMS AND AIR BAG PROBLEMS AND I HAVE THREE KIDS 5 AND UNDER! This is by far THE WORST dealership I have ever used! SOLD US A CAR WITH TRANSMISSION PROBLEMS AND AIR BAG PROBLEMS AND I HAVE THREE KIDS 5 AND UNDER! ALSO, it has TWO BUSTED SEATBELTS IN THE BACK! (let's not forget it had an open recall that they said was fixed.. but was not) NONE OF THIS WAS DISCLOSED TO US! The used manager Bruce and the used car director Omar will keep you there for HOURS while LYING TO YOUR FACE the entire time! They told us our deal was finalized (or they "would take it back in a heartbeat) and they couldn't take the car back (after it's finalized) unless it had serious issues..what's more serious than transmission and air bag issues? (Btw, Bruce said it was finalized Saturday..Omar said Monday.. and we got EMAIL CONFIRMATION THAT IT WAS NOT FINALIZED UNTIL TUESDAY!!!!!) And we were there for FOUR HOURS MONDAY! While they lied to our faces saying it was finalized! We even dropped the car off there Tuesday because they said they would have the Ford house do repairs.. WHICH THEY DIDN'T DO CAUSE WE HAVE A TICKET OF WHAT THEY ACTUALLY TOLD THE FORD HOUSE TO DO!! Omar AND Bruce told us they wouldn't want their family in a car like that.. but they're okay with my family and myself being in it? What makes their family more important than mine?? We reached out to the GM and he never got back to us, just had other people call for him. They're liars and do not care about you, they only care about making money! STAY FAR FAR AWAY FROM THIS DEALERSHIP!!!!!!!! I WISH I COULD LEAVE NEGATIVE STARS!!! ALSO, OMAR OFFERED A RENTAL TO GET OUR INSURANCE TO FINALIZE THE DEAL RIGHT UNDER OUR NOSES!!!!!! THEY ARE SCAMMERS!!!!!!! ALSO OVERCHARGED STICKER PRICE! AND THEY DON'T GO OVER THE CONTRACT WITH YOU CAUSE THEY DON'T WANT YOU TO SEE IT! More

SLOW!!!!! Every time we take my car in for just an oil change (WITH an appointment time), we are stuck here ALL DAY. It is absolutely ridiculous how long it tak Every time we take my car in for just an oil change (WITH an appointment time), we are stuck here ALL DAY. It is absolutely ridiculous how long it takes to change oil. If you have your vehicle in at your time slot, they should be able to change oil within an hour...maybe two. Do not schedule service here unless you want to spend your entire day sitting at this dealership!!!!! More

I bought my wife a car for Christmas from Toyota grapevine. A pre owned 2019 Toyota Camry in December. The car fax came back clean. In February I started noticing paint bubbling and was peeling off grapevine. A pre owned 2019 Toyota Camry in December. The car fax came back clean. In February I started noticing paint bubbling and was peeling off the bumper.I contacted Toyota and they had me send them some pictures of the bumper. After waiting over a month with no communication I contacted them again. They said the gentleman I sent them to was out due to covid-19 and they needed me to send them more pictures. after sending the pictures they then wanted me to drive back out to grapevine with the car so they could inspect the under bumper. (I live 65 miles one way from the dealership) I made the appointment and drove to grapevine, only to have the service department manager tell me that the bumper was an after market bumper, and when it was painted it was improperly prepped so they were not going to help me. If I had bought this vehicle from a no name car lot I would expect this type of thing, but not from a multi billion dollar company that is normally known for a great product and service. I now have a car with a defective bumper that I never would have bought 6 months ago if it looked the way it does now. Very dissatisfied, what happened to the time when companies stood behind their product. More

DISHONEST! Total scammers! Worst experience. Hoping to save time, we had worked out the pricing terms via email prior to coming to the dealership to sign paperwo Total scammers! Worst experience. Hoping to save time, we had worked out the pricing terms via email prior to coming to the dealership to sign paperwork and pick up the car. Our financing was pre-approved through USAA. It took them 3 1/2 hours to bring us the final loan paper, but it was TOYOTA financing not USAA! They said they could not do outside financing because of COVID-19 and we would just have to refinance with USAA later (LIE!). When we threatened to leave, suddenly USAA financing was okay. What a CROCK! More

Adam was great Worked with Adam Sadek at Toyota of Grapevine to get used corolla, he was great and hopefully the rest of the financing department and title departmen Worked with Adam Sadek at Toyota of Grapevine to get used corolla, he was great and hopefully the rest of the financing department and title department will eventually care as much as he does More

2020 Toyota Tundra Worked with Adam Sadek at Toyota of Grapevine to get a leas on a new 2020 Toyota Tundra. Adam was very engaged throughout the entire process and was h Worked with Adam Sadek at Toyota of Grapevine to get a leas on a new 2020 Toyota Tundra. Adam was very engaged throughout the entire process and was helpful throughout. I would recommend Adam Sadek and Toyota Grapevine to anyone looking to purchase a new Toyota. More

Amazing and Smooth Experience I went to Toyota of Grapevine and was able to get everything smoothly and efficiently done within just a few hours thanks to their great sales people I went to Toyota of Grapevine and was able to get everything smoothly and efficiently done within just a few hours thanks to their great sales people and staff. I was helped by Adam Sadek and he was a wonderful salesman who helped me through the entire process and was 100% transparent. Will definitely go back to Adam. More

Wow! Words can not describe the phenomenal customer service offered to me by Joey A at Toyota of Grapevine. I recently got in a car accident and totaled my car, and I can’t say that I was happy when I service offered to me by Joey A at Toyota of Grapevine. I recently got in a car accident and totaled my car, and I can’t say that I was happy when I found out I’d be buying a new car and taking on a car payment. I’m a 25 year old female, and you can imagine the warnings I get when car shopping by myself with none of my family available to help. Joey A was extremely patient, informative, and took away a lot of the stress and apprehension that I was feeling, and he made sure that I knew I was making the best decision possible. He took the time to ask me questions about what I was looking for, compared different years/trim levels and features, and made sure I was confident that I was getting the right car for me! I can not thank him enough, as well as everyone else involved in my purchase. It really does make all the difference when you can trust the salesman you’re buying from. I look forward to doing future business with Texas Toyota of Grapevine! Thank you, Joey! More

Smooth purchase of my new Tacoma I had been looking for a 4X4 truck for a month. Tacoma's were at the top of my list and when I saw what I wanted at Texas Toyota of Grapevine, I gav I had been looking for a 4X4 truck for a month. Tacoma's were at the top of my list and when I saw what I wanted at Texas Toyota of Grapevine, I gave them a call. Sean Patterson took my call and he hung in there with my while I had a couple of other things come up before I could make our appointment. When we did get together he had commanding knowledge of vehicle and it' features as well willingly working with me to meet my price point and trade in value. It didn't take long to get through the finance process and drive my Tacoma off the lot and to the house. It was a great experience and a great truck. I'll throw their name around with a smile. More

Recently bought a used Toyota from Hertz. Realized later that it didn't have a front license plate holder. Went to Toyota of Grapevine and they took me right in and put one on free of charge. Also put on my that it didn't have a front license plate holder. Went to Toyota of Grapevine and they took me right in and put one on free of charge. Also put on my back plate. Good service. More