Texas Toyota of Grapevine

I enjoyed the whole experience at Toyota grapevine. I was nervous and was undecided about the car buying process. They helped me to identify a car suitable to my budget and the negotiation process inst I was nervous and was undecided about the car buying process. They helped me to identify a car suitable to my budget and the negotiation process instill lot of confidence in me. More

This dealership is the worst. They use fraudulent advertised pricing. They ad some bogus dealership prep charge well over $2000. If they could just be honest and upfront on their They use fraudulent advertised pricing. They ad some bogus dealership prep charge well over $2000. If they could just be honest and upfront on their advertised prices it would show that they have integrity and proper business practices. But they choose to sneaky and deceptive instead of honest and transparent. still, they had the car I wanted but because they lied in their advertisement, instead of a great deal,, I just got a deal. Then to top it off when the sales was closed, they handed me a partial key fob. the metal key was missing, I couldn't even put it on my key chain. It is customary to provide two sets of keys, complete fobs not a partial one missing the metal insert. So they completely overlooked the key situation in the dealer prep cost. Lazy or stupid or both. Either was they lack the common courtesy and r skills to be thorough enough to include two set of keys. What else might they have overlooked? And Toyota of Grapevine don't bother asking me to call you to discuss this matter. just mail me two complete key fobs and my license plates and I'll change my rating. It ain't that hard. I paid for them in your deal prep charge. You overlooked it by not doing a proper job. I will be contacting the AG and BBC if not satisfied by receiving my plates and key fob by the end of the month. If you want to discuss it further, you have my number, feel free to call me but I might not be too cordial since you already screwed me once. Just mail me what is rightfully mine. I paide over $42,000.00 and you guys couldn't even provide me with one complete key fob much less two. More

Please read and beware. I have purchased several vehicles in my life through various dealerships and sellers. Very bad experience as well as very unethical sales practices. I have purchased several vehicles in my life through various dealerships and sellers. Very bad experience as well as very unethical sales practices. Do not go offer there fast and easy buy online experience. I refuse to play dealer games of “market adjustments”, “nitrogen filled tires”, “dealer installed options that can’t remove”. Completed all the online pricing and got a final price with all taxes and fees from them. Drove over 50 miles to drive and inspect the vehicle before purchase and then they pulled the up sale and bait and switch. Came back with a price 4K over amount for “market adjustment”. Showed them their own pricing sheet with final tax and fees good for 2 more days. Then attack was that would not take cashier check even though price was a cash price and said had to finance with them but also would not honor their price that had given me. Very very dishonest. There are good dealerships that treat customer right. Unfortunately this is not one of them. Buyers beware. They will add adjustments and markups to the price. In my opinion, stay away. More

Great dealership. Have a 2008 Toyota Sequoia with 276,000 miles, which we have passed down to our son, so getting a new one in the new body style for us. Our salespers Have a 2008 Toyota Sequoia with 276,000 miles, which we have passed down to our son, so getting a new one in the new body style for us. Our salesperson, Jon, was helpful, professional and patient. He had three different models brought in for us to look at and test drive. Made us a great deal. Very satisfied. More

Hands down the best car buying experience I’ve ever had. Starting with the initial contact - William Lomax, reached out within 1 minute of me submitting my inquiry on a 2024 Toyota Tacoma. He was very detai Starting with the initial contact - William Lomax, reached out within 1 minute of me submitting my inquiry on a 2024 Toyota Tacoma. He was very detailed and went above and beyond to ensure that I was completely satisfied with not only the vehicle, but the finance options available. I enjoyed my time with him, his personable nature sets him apart from the other dealerships I interacted with over the last few days. For instance, he was working another deal in tandem with mine, but he never pushed me to the side, he kept his focus on not only myself, but his other customer. Having to juggle multiple transactions while providing a high level of customer service is not easy, again Lomax exceeds that task. Toyota of Grapevine was more than fair with the trade in value on my truck and Matt Villatoro in the finance department was quick and detailed in getting everything cinched up. The whole process took less than two hours from walk-in to delivery. Lomax went an extra step and set up my phone to the new truck and even sent out a service tech to address any additional questions that I might have. On the following day, General Manager, Neal Asaad personally reached out to ensure that I was completely satisfied with my purchase. Lomax is a true professional in his trade. He operates at the highest caliber. I highly endorse Toyota of Grapevine and recommend Lomax without any reservation. More

This dealership had very good service. The employees were kind and very informative. Would recommend! The employees were kind and very informative. Would recommend! More

I was not impressed from the start. I'm new to the area and ultimately picked my 2023 Tundra up after being there a day and had nothing done. The appointment was for 8 AM on Monday and I'm new to the area and ultimately picked my 2023 Tundra up after being there a day and had nothing done. The appointment was for 8 AM on Monday and was told I'd need to leave the Truck overnight for the planned work. but when I checked on it Tuesday morning, nothing had even been started so I told them to stop work and went and picked it up. Communication - or mis communication was poor. I cannot speak to the actual service, but the estimates were high. $195 for check engine diagnosis. More

Not happy with the transparency of the used dealership! We purchased a 2023 Highlander and within two weeks of driving noticed that the car started to shake when braking. We took it in a week later and wer We purchased a 2023 Highlander and within two weeks of driving noticed that the car started to shake when braking. We took it in a week later and were told that all rotors needed to be replaced for around $500. When we test drove the vehicle, we asked specifically about the brakes. We were told by our salesmen that they were checked during inspection and came out clean with no repairs needed. After speaking with the manager and our salesmen we were told that they, “were in the green” at the time of purchase. So, after 600 miles you’re telling me that ALL of our brakes have warped? Lies. This is not an honest dealership! ***Update: technician who did the initial diagnostic on our vehicle no longer works there. That should tell you something! Yet, we were still required to pay*** More