Texas Toyota of Grapevine

Bought a new Camry here. Berlie is the best salesman I have ever met. We agreed on the price through emails. When we got to the dealership, the whole process was very smooth and efficient. After having th have ever met. We agreed on the price through emails. When we got to the dealership, the whole process was very smooth and efficient. After having the car for a few days, I noticed some issues with the window tint. Contacted Berlie. He coordinated with the tint guy for us to come back to have it fixed and did all the leg work at the day of the repair. Very satisfied with his service especially after the purchase was made. More

Khalil helped us find our new car! He wasn’t pushy with us and he worked with us to meet our needs and desires for our new Camry! Very professional and pleasant to work with. Great team and very friendly! us and he worked with us to meet our needs and desires for our new Camry! Very professional and pleasant to work with. Great team and very friendly! More

I purchased a used vehicle (2019 Nissan Altima) in August 2020 from Texas Toyota of Grapevine. The vehicle car facts made no mention of the vehicle having ever been in an accident. There was only one previou 2020 from Texas Toyota of Grapevine. The vehicle car facts made no mention of the vehicle having ever been in an accident. There was only one previous owner and the vehicle only had about 37,000 miles on it at the the time of purchase. 5 days after purchasing the vehicle the battery malfunctioned and the Sales person Sean Patterson who sold me the car but whose name is nowhere on my documents, Will Shearins name is on all my documents, nevertheless Sean insinuated that it was something I had done to the vehicle to cause battery issue. After getting nowhere on the phone I returned the vehicle to the dealership and the service department inspected the vehicle or so they said and stated the battery needed to be replaced. initially they suggested that I take it to an auto parts store and replace the battery myself. I told them no I just purchased the vehicle and that they needed to replace the battery which they did. On Monday Mar 15, 2021 my vehicle began to malfunction again it wouldn't accelerate and there was a loud whining noise when trying to accelerate and the CVT malfunction light was on the dash it also appeared to be leaking transmission fluid so I had it towed to Texas Nissan per Bruce at Texas Toyota as he claimed their service department was closed. Texas Nissan did a Multi-Point on the vehicle on Tues Mar 16, 2021 and found the following: REPLACE CVT ASSEMBLY AND TRANS COOLER HOSE(INSPECTED AND VERIFIED. FOUND NO CVT FLUIDPRESENT. FURTHER INSPECTION FOUND TRANS COOLERHOSE MISROUTED CAUSING THE RADIATOR FAN TODAMAGE IT AND CAUSE AN OIL LEAK. The vehicle had most definitely failed their inspection. I was then given an estimate for repairs that total $5694.59. I contacted Texas Toyota and was told my car had a MPP warranty that I purchased with the vehicle. However when contacted by Nick Keto at Texas Nissan I was told the vehicle looked to have been in an accident because the bumper had been replaced and/or repainted and the cooler hose had been misrouted which caused all the damage that the vehicle now has. He stated he contacted MPP about my purchased warranty and they told him the repairs were not authorized because the damage was caused by outside human error not manufacturer negligence. I spoke to several people at Texas Toyota and was finally told by Mike the manager of Service and Yousef the General Sales Manager that Texas Toyota is not liable for the obvious damage that was already there when I purchased the vehicle. The same Multi-Point inspection done by Texas Nissan should have done by Texas Toyota and they would discovered the misrouting issue. This a lemon dispute because this vehicle did not hold up for 6 months. I am extremely dissatisfied and need all corporate entities involved in this matter for resolution. I am further disappointed in how I have been treated thus far as if I caused damage to my own vehicle to the tune of $5600. All of this is completely asinine. I expect to here from someone who can resolve this issue to my satisfaction. More

Karina was great! She really listened to my needs and helped me out, going above and beyond what she had to do. She also informed me of the recall on my vehicle, which I knew nothing about. She made sure helped me out, going above and beyond what she had to do. She also informed me of the recall on my vehicle, which I knew nothing about. She made sure it was fixed the same day. I really do appreciate it. This is why I continue to go back to Toyota of Grapevine. More

Karina is an awesome agent! She's very friendly and knowledgeable about service. She explained to me what they would do to my car and what the price would be. She made the servicing easy! knowledgeable about service. She explained to me what they would do to my car and what the price would be. She made the servicing easy! More

Karina was fantastic. She helped me out with my vehicle and was super responsive. Look forward to serving with this dealership and my Supra. Thanks and was super responsive. Look forward to serving with this dealership and my Supra. Thanks More

Fast and easy and very friendly!! It is a bit of a drive for me to get there, but even so, I will be going back for sure. for me to get there, but even so, I will be going back for sure. More

Scheduled maintenance items were completed in less than time estimated. Toyota of Grapevine sent me a discount coupon and Karina Garza, did a great job time estimated. Toyota of Grapevine sent me a discount coupon and Karina Garza, did a great job More

Service was nice. I had a need that extended wait time longer than I anticipated, but didn’t feel it was not done efficiently. Pretty pricey though longer than I anticipated, but didn’t feel it was not done efficiently. Pretty pricey though More

Great service and friendly, regarding this survey, is ridiculous that you are obligated to insert 25 words, get a better software maybe medallia or something like that. ridiculous that you are obligated to insert 25 words, get a better software maybe medallia or something like that. More