Texas Toyota of Grapevine

If you are looking for an exceptional Car Salesman, look no further than Will (Big Will) Shearins. We got a fair deal on our trade in and a great deal on the used car we bought. He pointed out cosmetic flaw no further than Will (Big Will) Shearins. We got a fair deal on our trade in and a great deal on the used car we bought. He pointed out cosmetic flaws in the car instead of trying to hide them or dismiss. There was one he showed me that I didn't even notice! I am so pleased with the car and our experience with him. He listened to everything we said...especially the part of the "payment cannot exceed" a certain amount per month! I will definitely send anyone that asks for a recommendation his way! More

Mark Wimberly says, “Going to pull the car to the front so we can wait on you and you won’t have to wait on us.” Few hours later, we arrive.. car isn’t pulled up. Wait around at least 30 mins while they l so we can wait on you and you won’t have to wait on us.” Few hours later, we arrive.. car isn’t pulled up. Wait around at least 30 mins while they look for the car only for a manager to come out and say he sent it to the auction a few hours ago. COMPLETE waste of time. Drove from 40 mins away. Anyway, we leave, they type up some numbers, and we notice they also added 3k in “option” fees. Will never go back to this place. More

I had no appointment when I came in for service and Kaleb was very accommodating and helpful. was very accommodating and helpful. More

Kaleb was very good about letting me know what my car needs now and in the future. he was also very kind and not pushy would recommend!! needs now and in the future. he was also very kind and not pushy would recommend!! More

DO NOT WASTE YOUR TIME! I felt uneasy the moment i walked in. The dealership felt like i was at the mall...it was dirty and to many people just hanging out. The manger told I felt uneasy the moment i walked in. The dealership felt like i was at the mall...it was dirty and to many people just hanging out. The manger told me that tack on an additional $7500 to the MSRP. This place will rip you off in a heartbeat... I was shopping for a Camry Se More

Dropped by Texas Toyota on 8/8/22 to get info on a TRD pro. Normally around a $70k truck. They actual added a $19k premium on the truck….f em pro. Normally around a $70k truck. They actual added a $19k premium on the truck….f em More

We purchased a pre owned vehicle in June 2022. Our sales experience was awful. Armando was short with us and I felt like we weren’t worth his time. I know purchasing a pre owned vehicle comes with Our sales experience was awful. Armando was short with us and I felt like we weren’t worth his time. I know purchasing a pre owned vehicle comes with inherent risks but the dealership assured us it went thru a quality inspection and all fluids were checked. This was not true. The passenger side windshield wiper was completely missing (found out when it started raining), the windshield fluid was empty, the coolant was below the minimum level, and the brake fluid reservoir was so loose it nearly came off. I reached out to the dealership for help and I have been completely ignored. Do not trust any vehicles you purchase here, best off spending a little more at a quality dealership that cares about customers. More

Even in times of high inflation and vehicle shortage issues, I'm shocked at the degree to which this dealership uses "bait and switch" pricing tactics to get customers in the door. I discovered a 2022 issues, I'm shocked at the degree to which this dealership uses "bait and switch" pricing tactics to get customers in the door. I discovered a 2022 Toyota Tundra Pro for sale listed by this dealer on Cars.com, at a listed price of $71,693. Although Cars.com has a disclaimer that indicates price does not include "dealer installed options", one is led to believe the price you ultimately pay will be close to the listed price. I called the dealer to get the full spec sheet and itemized pricing, only to receive a document that added $30,000 to the price. This $30,000 line item is listed as a DIO, or "dealer installed option". Thus the truck's actual price is over $100,000! Who is going to pay $100K for a Toyota truck? Gas prices are over $5 per gallon nationwide (this truck gets 20 mpg), car loan interest rates have increased at a record rate. This is a shameful tactic that should be heavily reviewed by the Toyota Corporation and the Federal Trade Commission. More

6-20-2022 they called me with an offer for a rav4 prime se msrp 44k my price 64k I do hope every one sees this and trades elswhere. They blamed the market... They are the market prime se msrp 44k my price 64k I do hope every one sees this and trades elswhere. They blamed the market... They are the market More

I had an appointment at Texas Toyota of Grapevine @ 0800 on 6/17/2022 to get my oil changed and tires rotated. I was told it would take 2 hours. I chose to stay at the dealership and wait while they worke on 6/17/2022 to get my oil changed and tires rotated. I was told it would take 2 hours. I chose to stay at the dealership and wait while they worked on my 4 Runner. They found 2 other issues that they felt needed to be fixed. I agreed to have them proceed and was told it was going to take an additional 1.5 hours. More than 1.5 hours went by without anyone updating me on the progress, so I called them. I was told they would get in touch with my service advisor and have him call me with an update. 15 minutes went by without a phone call, so I called them again and was told they were very busy. I found my service advisor and was told they lost the key to my vehicle and were in the process of looking for it. Needless to say, I was not happy. They finally found my key and finished the work. Never once did anyone come and give me an update on the progress on my 4 runner. It wasn’t until an employee, which unfortunately I did not get his name, came and asked me how things were going. I told him ”horrible”, which made him ask me what was going on. I told him about the lack of customer service I had received and how disappointed I was at the dealership I had bought my vehicle from. He asked for my name and which service advisor I was working with. He went and got my service advisor as well as a gentleman that he said I needed to share my experience with. Once again I did not get his name. I verbalized my huge disappointment in the customer service I received and left. I have no idea who the owner of this dealership is, but they should be mortified at the horrible customer service they provided me. Needless to say, I absolutely will not be going back to Texas Toyota of Grapevine and would advise other customers to do the same. More