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Texas Toyota of Grapevine
Grapevine, TX
991 Reviews
Texas Toyota of Grapevine's number one goal is providing exceptional service to our customers. We want your next purchase, service, or collision repair experience to be the best you've ever had, period. Texas Toyota of Grapevine has one of the largest inventories in North Texas, with a knowledgeable staff both on site and on line to assist you in finding the perfect new, used, or certified used vehicle you're looking for. We have several master techs and highly qualified Toyota certified technicians on site to keep your Toyota or other make vehicle running like new for years t come. Whether you need full repair services, warranty work, recall, or just good old fashioned maintenance (such as state inspection, oil change, fluid flush), Texas Toyota of Grapevine is the place to go.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 991 reviews
March 01, 2026
Big Will at Texas Toyota of Grapevine was fantastic to work with. He communicated clearly ahead of time about what I needed to bring, what to expect, and the timing—super organized and easy. I wasn’t able work with. He communicated clearly ahead of time about what I needed to bring, what to expect, and the timing—super organized and easy. I wasn’t able to get in for about two weeks to pick up my fleet vehicle, and he stayed patient and helpful the whole time. When I finally arrived, he handled the license plate transfer in about five minutes—quick and seamless. He was also very informative and supportive when I asked about dealership add-on options, and never pushed—just helped me understand what made sense. I’d absolutely recommend Will and will be looking for him again for future purchases. More
by fitness_micros8n
Employees Worked With
Big Will
February 28, 2026
My overall experience at this dealership was disappointing, despite one outstanding employee. I was helping a friend who speaks English as a third language during her car search. Initially she w disappointing, despite one outstanding employee. I was helping a friend who speaks English as a third language during her car search. Initially she worked with Zack, who was professional, transparent, and genuinely helpful. He answered questions clearly and made the process feel honest and comfortable. Unfortunately, the experience changed once other staff became involved. Brian Barrows took over the interaction without being asked, provided confusing and inconsistent information, and began showing vehicles outside my friend’s budget. There was confusion regarding financing and whether she could take a vehicle for a pre-purchase inspection. At one point, it was implied financing had to be completed first, despite her having credit union pre-approval. We were also given conflicting information about whether outside lenders were accepted. Basic details such as pricing and listing information were difficult to obtain, and vehicles shown were ultimately far above her target range. Communication felt inconsistent, and follow-up promises were not kept. Later, another employee initially confirmed a pre-purchase inspection was allowed, but she was then told she could not test drive or inspect a $15,900 vehicle because her approval was $15,000 — despite negotiation or a small down payment being reasonable solutions. A manager later confirmed they do not negotiate prices, and still had additional significant fees on top of listed prices. Throughout the process there were contradictions between employees, unclear explanations, and additional fees beyond advertised prices. My friend was ready to purchase that day, but after multiple long trips and ongoing confusion, we chose to walk away. Zack was excellent and represented good customer service. Unfortunately, the overall experience lacked transparency and consistency, which made the process frustrating and left us feeling disappointed, manipulated, and not wanting to move forward. More
by Kathy
Employees Worked With
Zach, Brian Borrows, Lomax, & a manager
February 24, 2026
Big will provides excellent service, helped us to walk through the car purchase. He always available to help for any questions. Wonderful person and sales person. through the car purchase. He always available to help for any questions. Wonderful person and sales person. More
by keyurmakwana1
Employees Worked With
Big Will
February 23, 2026
We visited the dealership this weekend and had the pleasure of working with Christian Helvie. He was knowledgeable, professional, and incredibly easy to work with throughout the entire process. He too pleasure of working with Christian Helvie. He was knowledgeable, professional, and incredibly easy to work with throughout the entire process. He took the time to answer our questions and made everything straightforward and stress-free. If you’re in the market for a new Toyota, I highly recommend asking for Christian. More
by lperez
Employees Worked With
Christian Helvie
February 21, 2026
Will Shearins is fantastic. Will showed us each car we wanted to see, eager to help, very patient while we explored our option. We never felt like it was just a sale with Will. Will showed us each car we wanted to see, eager to help, very patient while we explored our option. We never felt like it was just a sale with Will. More
by JC
Employees Worked With
Elijah Hall
February 13, 2026
The experience was very stress-free and efficient. The facility was clean and welcoming. The selection was quite grand and seemed very established. All employees seemed professional and worked with ur The facility was clean and welcoming. The selection was quite grand and seemed very established. All employees seemed professional and worked with urgency. More
by mattram242
Employees Worked With
Big Will, Matt V
