Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Texas Toyota of Grapevine
Grapevine, TX
808 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 808 reviews
June 30, 2025
I have been working with Milton Hernandez and Caleb and has been amazing experience. I know has been a long way for my vehicle, but overall I had had amazing experience with them. has been amazing experience. I know has been a long way for my vehicle, but overall I had had amazing experience with them. More
by Benton_luu
Employees Worked With
Milton and Caleb
June 27, 2025
Esta mañana viene al area de servicio a la 8 de la mañana para un problema que tiene mi vehículo en el techo en la parte de atrás está despegado estuvo en servicio cuatro horas y cuando vine a recogerlo el v para un problema que tiene mi vehículo en el techo en la parte de atrás está despegado estuvo en servicio cuatro horas y cuando vine a recogerlo el vehículo seguía con el mismo problema se lo volvieron a llevar y me dijeron que estaba listo la persona que me atendió me dijo que no podían hacer nada con el problema y además en el area que verificaron del techo lo dejaron sucio fui con el mánager para que viera cual era el problema y me dijo que porque estaba sucio el techo y yo le indiqué que había sido ahí cuando revisaron el techo estuve hablando con él y no me ofreció ninguna solución para arreglar el problema y ni siquiera indicó que se llevaran el vehículo para limpiar el area sucia del techo lamentablemente tienen un servicio muy pésimo en el area de servicio estoy muy molesto por la atención del mánager que no ofreció resolver el problema para mi tienen 0 en esa area porque no existe un número más bajo que ese para darle otra clasificación More
by josetanonrivera
Employees Worked With
David Fraga
June 26, 2025
Milton Hernandez is an excellent salesperson. Very patient and very thorough. Highly recommend him. I will recommend him to my friends. Very patient and very thorough. Highly recommend him. I will recommend him to my friends. More
by Jeannieseth
Employees Worked With
David at front desk.
June 22, 2025
Milton, the sales representative, was fantastic. He listened to our needs and found a vehicle that exceeded our expectations. The F&I representative however came out and did not address my wife, th He listened to our needs and found a vehicle that exceeded our expectations. The F&I representative however came out and did not address my wife, the primary, first but came to me. This leaves the feel of misogyny and is unacceptable. Training and coaching would help. Several of the guest chairs in the waiting area are torn and mirrors in the restrooms are damaged. All in all the experience was positive but could be far better. More
by James
Employees Worked With
Milton, Max (Shan)
June 14, 2025
We were pleasantly greeted by associate E! He took the time to understand our needs and wants and ended up finding us the perfect vehicle. The process was seamless and efficient. I would defin He took the time to understand our needs and wants and ended up finding us the perfect vehicle. The process was seamless and efficient. I would definitely buy a vehicle from E in the future, he was wonderful to work with. More
by brittanywellner
Employees Worked With
E money
June 12, 2025
I had an amazing experience at Texas Toyota of Grapevine, and I can't say enough great things about the team that helped me; Big Will, Omar, and Ash were all outstanding! Big Will was my salesman and made and I can't say enough great things about the team that helped me; Big Will, Omar, and Ash were all outstanding! Big Will was my salesman and made the entire car buying process smooth and stress free. He helped me find the perfect vehicle and guided me through all the sales paperwork with professionalism and patience. He made me feel comfortable and confident throughout the process. Omar followed up both before and after the sale, and he was always patient and kind. He kept in touch via calls and texts to make sure everything was going well, and his genuine concern for my satisfaction really stood out. That kind of thoughtful service is rare and very much appreciated. Ash, who handled my financing and warranty, was fantastic. He explained everything clearly, answered all my questions, and made sure I understood my options. He made what can be a stressful part of the process feel easy and straightforward. This team truly made the car buying experience exceptional. 10/10 would recommend Texas Toyota of Grapevine to anyone. If you're headed there, definitely ask for Big Will, Omar, and Ash, they’re the best! More
by salmuttar
Employees Worked With
Big Will, Omar, Ash
June 12, 2025
First time Tacoma owner and took it to Toyota of Grapevine for my 10k maintenance and questions. The maintenance was easy, but Kristina Cook went out of her way to answer my questions regarding my t Grapevine for my 10k maintenance and questions. The maintenance was easy, but Kristina Cook went out of her way to answer my questions regarding my truck. She took time to walk me to my truck to point out some features. If Kristina continues to service Toyotas, I will follow her. Friendly and professional. More
by hughes.accelerated
Employees Worked With
Kristina Cook
