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Texas Toyota of Grapevine

Grapevine, TX

4.1
696 Reviews

701 State Hwy 114 East

Grapevine, TX

76051

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Showing 697 reviews

January 07, 2025

I just purchased a new car! Alvin Chong was my salesperson. He was patient kind and very knowledgeable making what can be a stressful experience very easy. i definitely will ma More

by hankinstx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alvin Chong
December 28, 2024

Came in to check out a used vehicle. Alvin helped us make the trade in process seamless. He was very patient with us and helped us to land a great deal. Big thanks to Alvin and the team More

by Ndanford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alvin
Dec 30, 2024 -

Texas Toyota of Grapevine responded

We're thrilled to hear that Alvin made your trade-in process seamless and helped you secure a great deal. Your feedback means a lot to us, and we’re glad to know that the team at Texas Toyota of Grapevine provided you with excellent service. If you need anything else in the future, don’t hesitate to reach out. Enjoy your new vehicle, and thanks again for choosing us!

December 24, 2024

When I arrived at Texas Toyota of Grapevine, Alvin Chong greeted my family and I and learned what my needs were for a new car as well as my budget. He went over my options and the pros and cons for each veh More

by amandaxcantu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alvin Chong, Jim (finance) & Khalid
Dec 27, 2024 -

Texas Toyota of Grapevine responded

Thanks for the fantastic review! We’re thrilled to hear about your positive experience with Alvin and Khalid. Providing excellent customer service is our priority, and your feedback reinforces our team’s efforts. Enjoy your new Corolla Hybrid, and we look forward to seeing you again!

December 23, 2024

Had a great experience at Texas Toyota of Grapevine, Big Will took care of us and got the vehicle I wanted at a great deal. Would highly recommend More

by K Singh
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Big Will Shearins
Dec 27, 2024 -

Texas Toyota of Grapevine responded

Thank you for the fantastic review! We're so glad to hear that Big Will took great care of you and helped you get the vehicle you wanted at a great deal. We truly appreciate your recommendation and look forward to serving you again in the future!

December 22, 2024

We had a great experience purchasing our vehicle here, and khalid was very helpful and kind helping us get a good deal. More

by Dante
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalid
Dec 23, 2024 -

Texas Toyota of Grapevine responded

Thank you for your great feedback! We’re so pleased to hear that you had a wonderful experience purchasing your vehicle with us. It’s fantastic to know that Khalid was helpful and kind in assisting you to secure a good deal. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your business and look forward to serving you again! Enjoy your new vehicle!

December 22, 2024

Very bad sales guy. I don't remember his name. He was deceiving, did not share all the information. Seemed like he was trying to hide something or trick me. His manager More

by murari.regmi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don't remember.
Dec 23, 2024 -

Texas Toyota of Grapevine responded

Thank you for your feedback. We’re truly sorry to hear about your experience with our sales team. It is disappointing to learn that you felt misled and that you did not receive the level of transparency and professionalism we strive for. We take these concerns seriously and appreciate you bringing them to our attention. To ensure your feedback is addressed appropriately, we encourage you to contact our General Manager, Neal Asaad, at 817-329-5949. He would appreciate the opportunity to discuss your experience further and work toward a resolution. We value your input and are committed to improving our service. Thank you for acknowledging the excellent support you received from our finance team, and we hope to have the chance to restore your faith in us in the future.

Dec 25, 2024 -

murari.regmi responded

Hello Toyota of Grapevine Friend, You guys charged 24401 for the car I bought. During online search I discovered that the same car was listed on a third party website for 23901. I also found that they overcharged me for taxes. It should have been around 1525, but they charged 2125.38. I believe these kind of practices are illegal in Texas. I have contacted one of your managers and waiting for the reply. I believe you guys owe me the differences. Thanks.

December 21, 2024

I had an amazing experience purchasing my car from “E”. From the moment we started, they were professional, knowledgeable, and genuinely focused on making sure I found the perfect car for my needs. “E” More

by jasbates
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evenson Geffrard
Dec 23, 2024 -

Texas Toyota of Grapevine responded

Thank you for your wonderful review! We’re thrilled to hear about your amazing experience with "E" during your car purchase. Our team is dedicated to providing professional and knowledgeable service, and it’s great to know that "E" helped you find the perfect car while making the process smooth and enjoyable. We truly appreciate your kind words about his honesty and attention to detail. Your satisfaction is our top priority, and we’re delighted that you drove away with a car you love. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

December 21, 2024

Marquis made this transaction very smooth and easy! He was very polite!! Very happy with the purchase of my new Camry!! More

by K10452002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marquis
Dec 23, 2024 -

Texas Toyota of Grapevine responded

Thank you for your wonderful review! We’re thrilled to hear that Marquis made your car-buying experience smooth and easy. His polite and professional approach is something we pride ourselves on, and it’s great to know he helped make your purchase enjoyable. Congratulations on your new Camry! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help and look forward to serving you again!

December 19, 2024

Will K was great! He was very helpful in helping me pick a car! He worked diligently to get us a good deal and was very nice! More

by Hannahf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will K
Dec 20, 2024 -

Texas Toyota of Grapevine responded

Thank you for your positive review! We’re thrilled to hear that Will provided you with great assistance in picking out your car. It’s wonderful to know that his diligence in securing a good deal and his friendly demeanor made your experience enjoyable. Your satisfaction is important to us, and we appreciate your trust in our team. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again!

December 18, 2024

Adam was great to work with. 10/10 service all around. Been coming here and working with Adam since 2020 More

by ariel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam
Dec 19, 2024 -

Texas Toyota of Grapevine responded

Thank you for your fantastic review! We’re thrilled to hear that Adam has consistently provided you with excellent service since 2020. A 10/10 rating is what we strive for, and it’s wonderful to know we’ve met your expectations. We truly appreciate your continued loyalty and look forward to serving you again in the future. If you need anything else, just let us know!

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