Texas Toyota of Grapevine

We came to Toyota of Grapevine to buy a car that my girlfriend was ready to trade in — her vehicle was fully paid off, and we were told by other dealerships that a physical title wasn’t required becaus girlfriend was ready to trade in — her vehicle was fully paid off, and we were told by other dealerships that a physical title wasn’t required because they could process it electronically. This dealership never told us otherwise. We went through the entire process: Agreed on the price, Signed the paperwork, Ran her credit, and Paid the down payment. We were even told in finance that we could take the car home that day and just bring in the title later. But as soon as we left the finance office, the salesman, Jayson, came out and told us we couldn’t take the car — that it was “against policy.” That “policy” was never once mentioned until after everything was already finalized. At that point, the damage was done. My girlfriend now has a hard inquiry on her credit and nothing to show for it. The time, effort, and trust we put into this transaction were completely wasted. They offered to cancel the deal, but that doesn’t undo the impact of what happened — nor did they offer any real apology or solution to make things right. This wasn’t just a minor misunderstanding. This was flat-out poor communication, bad customer service, and a failure to own up to their mistake. If you’re shopping here, I strongly recommend getting everything in writing and being cautious about verbal promises. We expected better from a dealership with this kind of reputation, but our experience was frustrating, misleading, and disappointing. More

Garrett was a great sale person and very helpful with our purchase. He knew cars and the process well that made things go smoothly. purchase. He knew cars and the process well that made things go smoothly. More

The dealership was clean and packed with people which I liked because it shows that it's busy and sales are done here liked because it shows that it's busy and sales are done here More

Had a great sales experience working with Jeff Rhodes, David Weems, and Nasser. Genuinely one of the best new car shopping experiences I've ever had. I would definitely recommend working with this team! David Weems, and Nasser. Genuinely one of the best new car shopping experiences I've ever had. I would definitely recommend working with this team! More

Milton Hernandez is an excellent salesperson. Very patient and very thorough. Highly recommend him. I will recommend him to my friends. Very patient and very thorough. Highly recommend him. I will recommend him to my friends. More

Sohiba was are dealer very knowledgeable and patient. I would highly recommend Texas Toyota of grapevine. I would highly recommend Texas Toyota of grapevine. More