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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.4
302 Reviews

302 Reviews of Texas Nissan of Grapevine - Service Center

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January 24, 2025

Great service and excellent experience, Samantha was very helpful and professional from start to finish! More

by DANEE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Jan 27, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind review! We’re thrilled to hear that you had a great experience and that Samantha provided you with helpful and professional service from start to finish. We truly appreciate your feedback and look forward to assisting you again in the future!

January 24, 2025

The experience was wonderful. The service was fast and the service employee was professional and friendly More

by MAECOLLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lemond Green
Jan 27, 2025 -

Texas Nissan of Grapevine responded

Thank you for your positive review! We're so happy to hear that your experience was wonderful and that you received fast, professional, and friendly service. We truly appreciate your feedback and look forward to serving you again in the future!

January 24, 2025

The technicians were friendly and fixed my car in a timely manner. I will use them again if I have another issue with my car. More

by crewsj321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name
Jan 27, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We're glad to hear that our technicians were friendly and able to fix your car in a timely manner. We truly appreciate your trust in us, and we look forward to assisting you again should you need any further service.

January 24, 2025

Professional, efficient service center. Convenient location, but a bit tricky to get into parking lot. More

by CAROLMORROW1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Jan 27, 2025 -

Texas Nissan of Grapevine responded

Thank you for your review! We’re glad you had a professional and efficient experience at our service center. We appreciate your feedback about the parking lot and will certainly keep it in mind for future improvements. We look forward to serving you again!

January 23, 2025

My best buying experience, they gave me a really great deal package and the personal are very helpful and professional, they really know how to take care Veterans. More

by canizo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Figueroa
Jan 23, 2025 -

Texas Nissan of Grapevine responded

We are honored by your heartfelt review and deeply appreciate the opportunity to serve a veteran. Our team is committed to providing exceptional service, and we're especially proud of our dedication to those who have served our country. Thank you for choosing our dealership and for sharing your outstanding experience. We are grateful for your service and for trusting us with your vehicle purchase.

January 23, 2025

AK, my service person, was excellent from start to finish! So professional and so polite and helpful! More

by SSTEWARD99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AK
Jan 23, 2025 -

Texas Nissan of Grapevine responded

We are delighted to hear about AK's outstanding service and the exceptional experience you had during your visit. Team members like AK are the cornerstone of our commitment to providing professional, courteous, and helpful customer service. Thank you for taking the time to recognize AK's excellent work and for sharing your positive feedback. We appreciate customers like you who help us celebrate our team's outstanding efforts.

January 23, 2025

Samantha was extremely professional and polite. My total experience at the Nissan service centre was exceptional- mainly due to how well Samantha communicated with me throughout my vehicle service. More

by RIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Jan 23, 2025 -

Texas Nissan of Grapevine responded

We are incredibly proud to hear about Samantha's exceptional customer service. Her professional communication and dedication to providing an outstanding customer experience truly set her apart. Your A+++++++++ rating and detailed feedback highlight exactly the kind of service we strive to deliver. Thank you for taking the time to recognize Samantha's outstanding work and for sharing such a glowing review of her performance. Employees like Samantha are the heart of our dealership, and we are fortunate to have team members who consistently go above and beyond for our customers.

January 22, 2025

Great service. Kept me updated on service. Vehicles settings not messed with. Service advisor AK very personable. More

by QUENTEN.GOLDSTEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AK
Jan 23, 2025 -

Texas Nissan of Grapevine responded

Thank you for your positive feedback about our service. We appreciate that our service advisor AK kept you informed throughout the process and maintained your vehicle's settings exactly as you expect. Our team is committed to providing transparent, personalized service that meets your specific needs. We're glad AK's personable approach enhanced your service experience, and we appreciate you taking the time to share your satisfaction.

January 22, 2025

Service was good and they hit the expected timeline and communicated on progress. Overall a decent experience. More

by jeff.sawyer13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Jan 23, 2025 -

Texas Nissan of Grapevine responded

We appreciate your positive feedback about our service. We're glad we met your expectations by completing the work within the anticipated timeline and keeping you informed about the progress. Our team is committed to providing clear communication and reliable service. Thank you for choosing our dealership and for sharing your experience.

January 22, 2025

Same like any other. ...time will tell on your work performed on the car....if it has been done well than your dealership would be a place i could recommend to others...in More

by LOCOMOCO1313
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall at the moment
Jan 23, 2025 -

Texas Nissan of Grapevine responded

We appreciate your honest and balanced feedback and understand that trust is earned over time. We recognize that our performance and the quality of our work will ultimately determine your long-term satisfaction. Our team is committed to delivering high-quality service and standing behind every repair and maintenance job we perform. We welcome the opportunity to demonstrate our commitment to excellence and hope to earn your full confidence through consistent, reliable service. Your perspective is important to us, and we are dedicated to meeting and exceeding your expectations. Thank you for sharing your thoughts and giving us the chance to prove our value.

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