Texas Nissan of Grapevine - Service Center

I made an appointment a full day in advance to change a single tire. I showed up on time, and it took 20 minutes for someone to check me in to my appointment. It then took an additional 4 hours for them to single tire. I showed up on time, and it took 20 minutes for someone to check me in to my appointment. It then took an additional 4 hours for them to change a single tire. More

Polite, said car would be done within 30 minutes and was correct. Went over the cost, no upsale. Great person correct. Went over the cost, no upsale. Great person More

Samantha was great and on time. She knows what she is doing. Nice to work with She knows what she is doing. Nice to work with More

I purchased a used VW Beetle in December 2023. When I went in for my complimentary oil change (two weeks ago) and they checked the car over and told me my driver's side rear brakes failed the ins When I went in for my complimentary oil change (two weeks ago) and they checked the car over and told me my driver's side rear brakes failed the inspection and my passenger rear brakes were on their way to failing. They wanted me to "be safe on the road" so it needed to be handled right away. Note: I hardly drove the car from the time I purchased until this visit. It's a spare "fun" car, not a commuter car. So, I went in for one thing and ended up spending over $300 for brakes that should have been fixed PRIOR to selling the car to anyone. Slip shoddy and dangerous practices. They are lucky nothing happened or they could have had a bigger problem on hand. I've been texting and leaving messages for the general manager to reach out to me to discuss, but nothing. More

I went in for an oil change and multipoint inspection to travel 500 miles from DFW to West Texas. They recommended I get an alignment and tire rotation. (mistake) On my way back from West Texas to DFW, a travel 500 miles from DFW to West Texas. They recommended I get an alignment and tire rotation. (mistake) On my way back from West Texas to DFW, a tire sensor light came on. The West Texas tire shop could not find anything wrong with the tire with the sensor light on and sent me on my way. They thought it was only a sensor malfunction. I made it back to DFW. But the next day the tire flat on the back tire. I discovered through a different DFW automotive repair company that Texan Nissan did not rotate the sensors properly to reflect tire rotation and alignment service. I am so thankful that I did not have a tire blow out. It was a slow leak. I have no plans to do further business with Texan Nissan. I am also wondering who removes your old oil change sticker and doesn’t clean the sticky film? Also, who doesn’t give the customer their multipoint inspection report or even go over it with them? Answer: Texan Nissan These may seem like small things but their red flags for me as well. More

This Dealership needs some serious Customer Service and ethics training! Replace existing management & start over with hiring good people. ethics training! Replace existing management & start over with hiring good people. More

Call several times to service to schedule a appointment the phones just rings and leave a message to call you back THEY JUST DON'T CARE YOU WILL NEVER GET A CALL BACK. DO THESE PEOPLE EVEN KNOW HOW TO ANSW the phones just rings and leave a message to call you back THEY JUST DON'T CARE YOU WILL NEVER GET A CALL BACK. DO THESE PEOPLE EVEN KNOW HOW TO ANSWER A PHONE???I GUESS NOT DON'T EVEN BOTHER QITH THIS DEALERSHIP. BAD BUSINESS More

TLDR—Don't get service done here. The staff is extremely unprofessional, and they damaged my car without compensation! Extended Version: The most dreadful experience I have ever ha The staff is extremely unprofessional, and they damaged my car without compensation! Extended Version: The most dreadful experience I have ever had with a "professional" service center. I took my car to get a wheel alignment, but one of the mechanics broke a bolt from one of the wheel arms. They said it was due to rust, even though they could've just refused me service, and I would've gone on my merry way. I asked them what they could do, and I had to wait until the next day. I called Mr. Duran about 8 times, waiting for a response. I called the main office and finally got a hold of him. They told me it would cost ME to fix my car, either by replacing parts (costing +3k) or welding it; both would come out of my pocket. I was then transferred to the service center manager; he picked up but hung up on me within a second. I had someone drive me there and walk up to see the manager for myself. They told me that they would cover the welding. However, I'd have to wait until the next day—2 DAYS without a car. I had full-time work and school that I couldn't miss out on. They told me that, at the time, all rental cars were grounded, so I had no option but to pay for rides for a mistake that this service center had made with barely any compensation. Thank you for reading this far. More

Took my 2019 Titan in for the A/C not blowing cold. Service advisor told me the truck was outside of the 3yr/36k mile warranty, quoted me $3,000 for the repairs. I declined the service and was surprise Service advisor told me the truck was outside of the 3yr/36k mile warranty, quoted me $3,000 for the repairs. I declined the service and was surprised with a $150 diagnostic fee that I was not made aware of before dropping off the keys. I called Consumer Affairs to discuss the matter and was told my truck should be covered by a 5yr/100k mile basic warranty, which would cover my repairs. I verified this information with another Consumer Affairs agent before reaching back out to the service advisor. After a few days of back and forth, hours of phone calls, my service advisor and Nissan Consumer affairs disagreeing, and me getting frustrated by the contradicting information, my service advisor said he consulted his manager and they agreed the 2019 Titans come with a 5yr/100k mile warranty and the service would be covered. He mentioned their parts ordering system was down and he’d have to wait to order parts but that they were going to go ahead with the service at no charge to me, as this was covered under the 5 yr/100k mile Titan warranty. This was on a Friday. The following Monday, I received a call from the service advisor that they were no longer going to cover the repairs under warranty and they hadn’t ordered the parts yet, and that I should take it up with Consumer Affairs. When I spoke with Consumer Affairs, they also said the truck was suddenly out of warranty. I asked to escalate the issue and speak to a supervisor, and the best they could offer was for me to wait up to another three business days to speak with a case manager. I had been without a vehicle for a week at this point, without so much as a “sorry for the inconvenience” much less any sort of offer for a temporary replacement. I called back to Texas Nissan service advisor and spoke with the manager and was able to get the services approved after spending hours on the phone. Repairs were done, I go to pick the truck up and I’m given the service receipt, that clearly said, and I quote, “Client is being a jerk. FYI.” This is wildly unprofessional and an unacceptable way to treat “clients”. There is no reason this process should have taken nearly this long, and this would not have been handled at all if I hadn’t been adamant about the concerns being addressed. Incredibly disappointed in Nissan USA and Texas Nissan More

The car I bought is still having the same issue I came in for twice I’m afraid it’s gonna quit somewhere I will never purchase a Nissan or recommend and it’s a 2021 sentra for twice I’m afraid it’s gonna quit somewhere I will never purchase a Nissan or recommend and it’s a 2021 sentra More