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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.5
427 Reviews
Call Service Center (817) 533-4244

427 Reviews of Texas Nissan of Grapevine - Service Center

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April 10, 2025

Easy, speedy, courteous & polite! Well run shop with fast turn-around time. Thanks again for your help! More

by JORGE.MENENDEZ
Recommend Dealer
Yes
Employees Worked With
Sean
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Apr 11, 2025 -

Texas Nissan of Grapevine responded

Thank you for the kind words! We're glad to hear you had a smooth and efficient experience with our team. It’s always our goal to provide fast, courteous service, and we appreciate you taking the time to share your feedback. We look forward to helping you again!

April 09, 2025

The workers very polite and helpful, answered and listened to my questions and concerns, the only problem was that I had to go back two days later do to a oil leak through the brake pedal More

by EVAESBERRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Tipps
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Apr 10, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your feedback! We’re glad to hear that our team was polite and helpful in addressing your questions and concerns. However, we regret that you had to return due to the oil leak issue, and we understand how inconvenient that must have been. We truly appreciate your patience and hope that everything was resolved during your follow-up visit. If you need anything else, don’t hesitate to reach out!

April 09, 2025

Very friendly and attentive service. It didn’t take as long as the time quoted. More

by suzigrippin
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marjo
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Apr 10, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We’re thrilled to hear that you received friendly and attentive service, and we’re happy that the process was quicker than expected. We truly appreciate your feedback and look forward to assisting you again in the future!

April 08, 2025

Hands down the best dealer service department. Thanks to Samantha my service advisor. Less than an hour they fixed the problem, had my emissions test done,, and my car washed. Samantha is great! More

by Meltond27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Apr 09, 2025 -

Texas Nissan of Grapevine responded

Thank you for your amazing feedback! We're so glad to hear that Samantha provided you with great service and that your experience was quick and efficient. It’s wonderful to know that Clint has consistently been there to ensure things are handled well. We truly appreciate your trust and are thrilled to have such a dedicated team working to take care of your vehicle. Thanks again for sharing your experience, and we look forward to seeing you next time!

April 08, 2025

Service and attitude has been declining for last few years. Was more friendly on last 2 visits. I was very disappointed to get home and find my car had factory recalls that were not addressed when I More

by KENWAGES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
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Apr 09, 2025 -

Texas Nissan of Grapevine responded

Thank you for taking the time to share your feedback. We’re sorry to hear that your recent experiences haven’t reflected the level of service you’ve come to expect. Your comments about the recalls and the survey process are appreciated. We’d like the opportunity to look into this further and ensure your concerns are properly addressed. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com so he can personally assist you.

April 07, 2025

It's always a pleasure taking my Rogue in. It's always a pleasant and friendly experience. More

by BEVERLYSCOTT86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember name
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Apr 09, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind words! We're so glad to hear that bringing your Rogue in is always a pleasant and friendly experience. Providing a welcoming and positive environment is something we truly care about, and it means a lot to know that it shines through during your visits. We appreciate your continued trust and look forward to seeing you again next time!

April 03, 2025

Was shakey at 1st but that dude got canned and then my normal advisor Samantha took over. More

by SLEEPCITY23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo, Samantha
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Apr 04, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your feedback. We’re sorry to hear about your initial experience but are glad to know that Samantha was able to step in and provide the service you expect. We appreciate your patience and value your continued trust in us!

April 02, 2025

Yesterday my customer service representative was excellent. Samantha Seyavong was a great listener, attentive, knowledgeable and most of all interested in doing her job with such courtesy and prof More

by SHARON_MCCOWN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Seyavong
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Apr 04, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your positive experience! We're thrilled to hear that Samantha provided you with excellent service. It's great to know she was attentive, knowledgeable, and professional throughout your visit. We truly appreciate your kind words, and we're looking forward to assisting you again in the future!

April 02, 2025

More attentive to customers pulling up for service. Waiting a bit before someone came and greeted me. More

by WLSHIBATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Apr 04, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We apologize for the wait and appreciate you bringing this to our attention. We strive to provide prompt service, and we’ll work on improving the customer greeting experience. Your input helps us get better, and we hope to provide you with a smoother experience next time!

April 01, 2025

5star visit. Rep was knowledgeable and answered my questions prior to service. Expectations were clearly communicated More

by Amber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marjo
Report | Print
Apr 02, 2025 -

Texas Nissan of Grapevine responded

Thank you for the 5-star review! We're glad to hear that our representative was able to provide you with the information you needed and clearly communicate expectations. We appreciate your feedback and look forward to serving you again in the future!

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