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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.4
302 Reviews
Call Service Center (817) 533-4244

302 Reviews of Texas Nissan of Grapevine - Service Center

Sort by
February 05, 2025

Very poor customer service. Had appointment and took almost 3 hours to have and oil change done. More

by elsolraul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know her name.
Report | Print
Feb 07, 2025 -

Texas Nissan of Grapevine responded

We apologize for your recent experience with us. This is not the level of service we strive to provide. We understand your frustration with the delay and would appreciate the opportunity to discuss this further. Please contact Service Director Clint Givens at Cgivens@vtaig.com so we can address your concerns and work to make things right.

February 04, 2025

Always helpful and friendly. Service always keeps me informed on what my car needs and the prices. More

by KCHINELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Report | Print
Feb 05, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind words! We're so glad to hear that you had a positive experience with our team. Keeping our customers informed and providing friendly service is a top priority for us. We appreciate your continued trust and look forward to assisting you with your car’s needs in the future!

February 04, 2025

The service advisor was nice and knowledgeable about things my car needed after the inspection More

by smith.ronald83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Feb 05, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We're glad to hear that your service advisor was both friendly and knowledgeable, and that they were able to provide you with the information you needed after the inspection. We strive to ensure all of our customers feel well-informed and taken care of, and we appreciate your trust in us!

February 03, 2025

Good communication amd good service techs - very knowledgeable. Will recommend and use again. Thank you. More

by BigJohn1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Feb 04, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind words! We're glad to hear that you had a great experience with our team and that our communication and knowledgeable service technicians met your expectations. We appreciate your recommendation and look forward to serving you again in the future!

February 03, 2025

AK has been an awesome person to work with through each of my visits. He’s very transparent and answers all of my questions to the best of his ability! I appreciate working with him, so I made him my go to More

by JAY.HUNTER6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AK
Report | Print
Feb 04, 2025 -

Texas Nissan of Grapevine responded

Thank you for your fantastic review! We’re so happy to hear that AK has been a great resource for you during your visits. His transparency and commitment to answering your questions mean a lot to us, and we’re thrilled to know he’s earned your trust as your go-to tech. We truly appreciate your continued support and look forward to seeing you again soon!

February 03, 2025

Nice people and good service. Samantha kept me informed on t h e status of the service and all recommendations More

by ESPINOZA STEVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Feb 04, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind words! We're glad to hear that you had a great experience and that Samantha kept you well-informed throughout the process. Providing excellent service and clear communication is our priority, and we appreciate your feedback. We look forward to serving you again in the future!

February 02, 2025

Thorough and informative throughout process. Samantha gave constant updates and handles issues promptly and timely More

by JLP2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Feb 04, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We're thrilled to hear that Samantha provided thorough and informative service, keeping you updated and handling any issues promptly. We truly appreciate your trust in our team and look forward to assisting you again in the future!

February 02, 2025

Everything was explained well by Samantha. Service was accurate and prompt. I will return for my next service More

by laura56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Feb 04, 2025 -

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We're glad to hear that Samantha was able to provide clear explanations and that your service was prompt and accurate. We truly appreciate your trust in us, and we look forward to assisting you with your next service!

February 01, 2025

Everything went well but did not wash my car. Is that not part of the service anymore? More

by KMMWOODSON9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know name.
Report | Print
Feb 05, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We're glad to hear that everything went well with your service visit, but we understand your disappointment about the car wash. We’d like to clarify this for you—please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com so we can address your concerns. We appreciate your business and look forward to assisting you.

January 31, 2025

Samantha was friendly, knowledgeable and approachable. She took good care of me during my visit. More

by Sonyman9812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Feb 03, 2025 -

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We're so glad to hear that Samantha made your visit a positive experience with her friendliness, knowledge, and approachable demeanor. Taking care of our customers is always our priority, and we’re happy to know she exceeded your expectations. If you need anything in the future, don’t hesitate to reach out to us. We look forward to serving you again!

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