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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.4
303 Reviews

303 Reviews of Texas Nissan of Grapevine - Service Center

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February 15, 2025

I like this dealership, but i had purchased a new car less than a year ago and had to pay way more for services than i thought, plus difficult to get ahold of. More

by AKMORGAN123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Feb 20, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback, and we’re glad to hear you like our dealership. We regret that the cost of service was higher than you anticipated and that communication was difficult. We aim to provide clear pricing and timely service, and we’d like to address your concerns. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com so we can assist you further and improve your experience.

February 12, 2025

I originally planned to get two new tires and a new muffler installed before purchasing my used vehicle. The process took a bit longer than expected, as the parts had to be sourced from another dealer, More

by MELLYBC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clinton C, Nick P
Feb 13, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We appreciate your patience during the process and are glad to hear you’re satisfied with the results. We’re continuously working to improve our service times and appreciate your understanding regarding the delays. Your support means a lot to us!

February 11, 2025

I always receive excellent service from all the employees at this location. Scheduling is easy, the waiting room is comfortable, and everyone is helpful and friendly. More

by MARY722MCCOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni
Feb 12, 2025 -

Texas Nissan of Grapevine responded

Mary, thank you for your kind words! We're thrilled to hear you enjoy our service and atmosphere. Our team works hard to ensure a positive experience, and your feedback truly motivates us. We look forward to seeing you again soon!

February 11, 2025

We love Leo and have worked with him our last few oil changes. Y'all better give that man a raise because he keeps business coming back. More

by mariabaker45
Recommend Dealer
Yes
Employees Worked With
Leo
Feb 12, 2025 -

Texas Nissan of Grapevine responded

Thanks, Maria! We're thrilled to hear you love working with Leo. He truly is an asset to our team, and we appreciate your kind words. Looking forward to seeing you again for your next oil change!

February 10, 2025

I called my rep Ak with a question about previous (2 years ago) service procedure. He called me back very quickly. Gave me a detailed answer. Big help! More

by bbprince211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ak
Feb 11, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We're glad to hear that AK was able to assist you quickly and provide a detailed answer to your question. It's always our goal to be as helpful as possible, and we're happy we could assist you. We appreciate your trust and look forward to helping you again in the future!

February 10, 2025

Always great service and professional service advisors who keep you informed and up to date. . More

by MARY722MCCOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Wasef
Feb 11, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind words! We're glad to hear that you consistently receive great service and that our service advisors are keeping you informed. We truly appreciate your feedback and look forward to continuing to serve you!

February 09, 2025

Samantha was great and very knowledgeable! I would definitely go back and request her for my services. More

by KIKO.GARCIA848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Feb 10, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We’re so glad to hear that Samantha provided excellent service and that you would like to work with her again. We look forward to welcoming you back for your next visit!

February 09, 2025

The alignment was not done correctly. Car pulls to right when you let go of the steering wheel. Car did not due this before the new alignment. More

by TISSUETECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony
Feb 10, 2025 -

Texas Nissan of Grapevine responded

We’re sorry to hear about your experience with the alignment, and we appreciate you bringing it to our attention. Please contact Clint Givens, our Service Director, at Cgivens@vtaig.com so we can address this issue promptly and ensure your vehicle is properly aligned. Thank you for your patience, and we look forward to resolving this for you.

February 09, 2025

Disappointed they would claim engine filter needed replacement after they changed it 5,500 miles previously and we don’t live or drive in dusty areas More

by angelamc2williams
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AK
Feb 11, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback. We understand your disappointment regarding the engine filter recommendation, especially after it was replaced recently. We aim to provide accurate service recommendations based on the condition of your vehicle, but we understand how this might be frustrating given your driving conditions. Please reach out to us if you’d like to discuss this further or have any questions. We're here to help and ensure your experience meets your expectations.

February 09, 2025

Friendly quick service with good communication and within easy walking distance of Academy Sports and Best Buy! More

by tennis1961jn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon
Feb 11, 2025 -

Texas Nissan of Grapevine responded

Thank you for your great review! We're so glad to hear that you had a friendly, quick service experience and that our communication met your expectations. It's also great to know that our location was convenient for you. We appreciate your feedback and look forward to assisting you again!

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