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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.3
118 Reviews
Call Service Center (817) 533-4244

118 Reviews of Texas Nissan of Grapevine - Service Center

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December 15, 2024

Samantha did a great job of taking care of my car’s issues, front to back. More

by jdclanton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Dec 17, 2024 -

Texas Nissan of Grapevine responded

Thank you for the great feedback! Samantha is dedicated to ensuring your vehicle’s needs are met from start to finish. We’re glad she was able to take such great care of your car. We appreciate your trust and look forward to assisting you again!

December 15, 2024

I had the best tech, Samantha. She explained everything so well and never made me feel pressured. Even got Ubers for me to have breakfast. Top notch employee. More

by FROSALBA77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Dec 17, 2024 -

Texas Nissan of Grapevine responded

Thank you for the kind words! Samantha truly goes above and beyond to make sure our customers feel comfortable and well taken care of. We’re glad she could provide such a positive experience, including making arrangements to ensure you were taken care of. We appreciate your trust and look forward to assisting you again!

December 14, 2024

They were very friendly and professional. I'm always treated well, it took a little longer than I anticipated but still will take my car back too them again. More

by GUSSIEALLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KJ
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Dec 16, 2024 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We’re glad to hear you had a positive experience overall and appreciate your patience. We look forward to seeing you again for any future needs!

December 14, 2024

Dealer has excellent customer service. I would rate the communication as superb. Thank you for your services. More

by APRILNWASHINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Dec 16, 2024 -

Texas Nissan of Grapevine responded

Thank you for your kind words! We're glad to hear that you had a positive experience with our customer service and communication. We appreciate your trust and look forward to serving you again in the future!

December 14, 2024

Good service would recommend, always quick to help and get situated with what is needed More

by diegozuniga96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Report | Print
Dec 16, 2024 -

Texas Nissan of Grapevine responded

Thank you for your kind review! We're thrilled to hear that you had a positive experience and found our team quick and helpful in addressing your needs. Your recommendation means a lot to us, and we look forward to assisting you again in the future. If there's anything else we can do to enhance your experience, don't hesitate to reach out!

December 14, 2024

My service advisor was amazing. There were some problems beyond his control but he kept in contact with me throughout the entire process. I commend Raymond for his excellent custome More

by TPFLOYD3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Tipps
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Dec 16, 2024 -

Texas Nissan of Grapevine responded

Thank you for recognizing Raymond’s exceptional customer service! We appreciate your understanding of the challenges he managed to address. If you have any other questions or concerns, please don’t hesitate to reach out.

December 14, 2024

The friendly service, knowledgeable service advisor and quality work by the skilled technician has kept coming back for the past ten years! More

by dacameron22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose and Samantha
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Dec 16, 2024 -

Texas Nissan of Grapevine responded

Thank you for your continued trust and loyalty over the past ten years! We’re honored to have earned your confidence with friendly service, knowledgeable advisors, and skilled technicians. We look forward to serving you for many more years to come!

December 13, 2024

Had a good visit to get oil changed and tire rotation, on my nissan frontier More

by ALLAN.SWAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
john
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Dec 16, 2024 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We’re glad to hear your visit for the oil change and tire rotation went smoothly. We appreciate your business and look forward to assisting you again in the future!

December 13, 2024

Samantha was very helpful and was able to explain what needed to addressed next for service on my vehicle. Making arrangements so I can schedule the appointment to get all this done. Financing option was More

by muarosalynnicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Dec 16, 2024 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We’re glad to hear Samantha was able to assist you with explaining your vehicle's needs and helping arrange the next steps. We understand financing options can sometimes be a bit challenging, and we appreciate your suggestion regarding alternative payment methods like Zip or Klarna. We’ll take this into consideration to improve our services further. Let us know if there’s anything else we can do to assist you!

December 13, 2024

Everything was done as I expected it to be. Leo was great to work with! More

by stanbratten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Dec 16, 2024 -

Texas Nissan of Grapevine responded

Thank you for the positive review! We’re thrilled to hear that everything met your expectations and that Leo provided great service. We’ll be sure to pass along your feedback. Let us know if there’s anything else we can assist you with in the future!

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