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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.4
374 Reviews
Call Service Center (817) 533-4244

374 Reviews of Texas Nissan of Grapevine - Service Center

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December 04, 2024

Samantha was great, she was very prompt, friendly and helpful. All of the staff were very professional. More

by STACEY.SINNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Dec 06, 2024 -

Texas Nissan of Grapevine responded

Thank you for your kind words! We're thrilled to hear that Samantha provided you with prompt, friendly, and helpful service, and that you had a positive experience with our entire team. We truly appreciate your feedback and look forward to assisting you again in the future!

December 04, 2024

Good suggestions by dealer staff and very helpful to get the service done quickly without any issues. More

by YAGNASRINALLURI29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wasef, Antonious
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Dec 06, 2024 -

Texas Nissan of Grapevine responded

Thank you for your positive feedback! We're glad to hear that our staff was helpful in providing good suggestions and ensuring that your service was completed quickly and without any issues. We appreciate your trust and look forward to assisting you again in the future!

December 04, 2024

Tony was great! Service was excellent he got me the correct information and was able to get everything done in one day. More

by WALTMAN38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clinton
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Dec 06, 2024 -

Texas Nissan of Grapevine responded

Thank you for your kind words! We're thrilled to hear that Tony provided excellent service and was able to get everything done for you in one day. We'll be sure to share your feedback with him! We look forward to assisting you again in the future.

December 03, 2024

Leo Gannon was great to work with. He was attentive to our needs, answered our questions throughly, and kept us updated on the repairs of our car. I can’t say enough good things abou More

by dreichenberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Gannon
Report | Print
Dec 06, 2024 -

Texas Nissan of Grapevine responded

Thank you for sharing your positive experience! We're thrilled to hear that Leo was able to provide attentive and thorough service, keeping you updated throughout the repair process. We greatly appreciate your kind words and are glad he could make a positive impact on your visit. If you need anything else or have further questions, please don't hesitate to reach out. We look forward to serving you again!

December 02, 2024

It was my first time coming there and it was a really smooth visit. Definitely coming back. More

by btrozequa050692
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ak. Inyang
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Dec 04, 2024 -

Texas Nissan of Grapevine responded

Thank you for your kind words! We're so glad to hear that your first visit was smooth and enjoyable. We look forward to welcoming you back next time! If you need anything, don't hesitate to reach out.

December 02, 2024

Texas Nissan of Grapevine has great service and helpful employees. You are in and out very quickly. More

by Ozonebud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Various
Report | Print
Dec 04, 2024 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We're thrilled to hear that you had a great experience. Our team works hard to ensure that our customers receive efficient and helpful service. We look forward to serving you again in the future!

December 02, 2024

Raymond was great. He did express he was new to the service department but still went out his way to figuring out and answering my questions. More

by claudia.tarin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymon
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Dec 04, 2024 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We're glad to hear that Raymond was able to assist you effectively, even as he’s getting acclimated to the service department. We truly appreciate his dedication and your understanding. If you have any more questions, feel free to reach out—he and the rest of our team are here to help!

December 02, 2024

Freindly but had to come back again for a suspected tire issue. Than you . Thank More

by jneu416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N A
Report | Print
Dec 05, 2024 -

Texas Nissan of Grapevine responded

Thank you for sharing your feedback. While we’re glad to hear you found our team friendly, we apologize for the inconvenience of having to return for a suspected tire issue. We strive to address all concerns efficiently, and we’re sorry for any additional time this may have caused. To ensure the matter is fully resolved, please contact General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com. He will be happy to assist and make sure everything is taken care of to your satisfaction. We appreciate your patience and hope to serve you better moving forward.

December 02, 2024

More training on the reduction of the time while doing services. They was real slow, More

by KINGCECILLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Dec 05, 2024 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience. We apologize for the delay you encountered during your service visit. We understand that your time is valuable, and we are continuously working to improve the efficiency of our service process. To address your concerns directly, please contact our Service Director, Clint Givens, at Cgivens@vtaig.com. He will be happy to hear more about your experience and work to ensure faster and more efficient service in the future. We appreciate your feedback and look forward to the opportunity to serve you better.

December 01, 2024

Accessible Friendly Great customer service Truthful Honest Responsive Accommodating Understanding Fair Prompt Great communication Great followup More

by Amy Riley 73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Dec 04, 2024 -

Texas Nissan of Grapevine responded

Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with our team. We strive to provide the best service possible, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!

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