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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.4
421 Reviews
Call Service Center (817) 533-4244

421 Reviews of Texas Nissan of Grapevine - Service Center

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May 10, 2025

Excellent service, quick in and out including car wash and mantinance review. Thank you I have nlbeen coming here since 2013. More

by LARRYGC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario webster
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May 12, 2025 -

Texas Nissan of Grapevine responded

Thank you for your continued trust in our service department since 2013! We're thrilled to hear that your recent experience was excellent and that we were able to provide quick service along with a car wash and maintenance review. We truly appreciate your loyalty and look forward to serving you for many more years to come.

May 10, 2025

In and out in about 30 min. Perfect service. Excellent customer service. I'll be back. More

by TOMLINSON.SUZZANNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Tomlin
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May 12, 2025 -

Texas Nissan of Grapevine responded

Thank you for the great feedback! We’re thrilled to hear that your visit was quick and efficient, and that our team delivered the level of customer service you deserve. We look forward to welcoming you back next time!

May 10, 2025

Longtime customer from 2013 car purchase and you don’t honor the tire rotation for tire purchase tells me you don’t need me. I want the sales tax to go to Bedford. I don’t need you anymore.Grubbs Nissan c More

by gpowley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray
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May 12, 2025 -

Texas Nissan of Grapevine responded

We appreciate your loyalty as a longtime customer since 2013 and are truly sorry to hear that your recent experience did not meet your expectations. We understand your frustration regarding the tire rotation and would like the opportunity to discuss this matter further. Please reach out to Service Director Clint Givens at Cgivens@vtaig.com, and he will be happy to assist you in resolving this. Thank you for sharing your feedback.

May 08, 2025

Efficient, attentive, thorough. In and out quick. Good in communicating what to expect and in answering questions. More

by xyz
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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May 09, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We're glad to hear that the team was efficient, attentive, and thorough during your visit. It's great to know communication was clear and that all your questions were answered. We appreciate your feedback and look forward to serving you again!

May 08, 2025

She very helpful and very kind she handled my transportation issues very well.. Her service was fast More

by elainechanthavong
Recommend Dealer
Yes
Employees Worked With
Samantha
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May 09, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind words! We're so glad to hear that she was helpful, kind, and able to take care of your transportation needs efficiently. It's great to know her quick and thoughtful service made a positive impact on your experience.

May 07, 2025

On time service with expected results. My regularly scheduled service (oil change and tire rotation) was delivered on time and delivered the expected results. Will return for my next sched More

by bigchevy1
Recommend Dealer
Yes
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May 08, 2025 -

Texas Nissan of Grapevine responded

Thank you for the positive feedback! We're glad to hear your oil change and tire rotation were done on time and met your expectations. It’s great to know that we’re providing reliable service that you can count on. We look forward to seeing you for your next scheduled service! Thanks again for choosing us!

May 07, 2025

Arturo is a wonderful service advisor and keep me updated during the entire service process! More

by howardrussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
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May 08, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind words! We’re so glad to hear that Arturo provided excellent service and kept you informed throughout the entire process. We’ll be sure to pass along your feedback to him—he’ll be happy to know he made such a positive impact on your experience!

May 06, 2025

Welcoming, efficient, informational I felt like I was given the best option to be successful in my purchase More

by antoniowashington2012
Recommend Dealer
Yes
Employees Worked With
Logan
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May 07, 2025 -

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We’re so happy to hear that you felt welcomed, well-informed, and supported throughout your purchase. Our goal is to ensure every customer feels confident and happy with their decision, and it’s great to know we achieved that with you. We truly appreciate your business!

May 05, 2025

Professional, advise me on the results of the inspection, showed me picture of worn parts that needed replacement. Explained the function of the vehicle that would be impacted if parts not replaced. More

by blowe11
Recommend Dealer
Yes
Employees Worked With
Shawn
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May 06, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We're glad to hear that you received professional advice and clear explanations about the results of the inspection. It's great that the technician provided pictures and helped you understand how the worn parts could impact your vehicle. We appreciate your feedback and look forward to assisting you again!

May 05, 2025

The service manager was very helpful with our needs and will definitely recommend him to anyone More

by Dominiquet07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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May 06, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We're glad to hear that the service manager was helpful and met your needs. We truly appreciate your recommendation and look forward to assisting you and your friends in the future!

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