Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.4
304 Reviews
Call Service Center (817) 533-4244

304 Reviews of Texas Nissan of Grapevine - Service Center

Sort by
February 26, 2025

The person who helped us was extremely helpful. He listened to us and everything turned out great. More

by ROSIE.75234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AK, Clinton Calhoun
Report | Print
Feb 27, 2025 -

Texas Nissan of Grapevine responded

Thank you so much for the wonderful 5-star review! We're thrilled to hear that the person who helped you was attentive and that everything turned out great. We truly appreciate your feedback and are glad we could meet your expectations. We look forward to assisting you again in the future!

February 26, 2025

Friendly, competent staff. Glad they resumed courtesy rides. A bit on the expensive side for repairs. More

by wilmothtj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
tony
Report | Print
Feb 27, 2025 -

Texas Nissan of Grapevine responded

Thanks for your feedback! We're thrilled to hear you appreciate our staff and the return of courtesy rides. We strive to provide quality service, and we’re always looking for ways to improve. Your input on pricing is valuable, and we'll take it into consideration.

February 25, 2025

Problem evident before repair drop-off, problem persisted after picking up. Huge waste of time. More

by KENWOOD9065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Feb 27, 2025 -

Texas Nissan of Grapevine responded

We sincerely apologize for the inconvenience you’ve experienced. It's disappointing to hear that the issue persisted after your vehicle was serviced, and we understand your frustration. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can better understand the situation and work on resolving it for you. We appreciate your feedback and are committed to ensuring your satisfaction.

February 23, 2025

The Servife team was great as always and kept me informed off all the work being done on my vehicle in a timely fashion and kept me up to date on the timeline for fixing the issues. The service tech are alwa More

by m2thomas2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AK Inyang
Report | Print
Feb 25, 2025 -

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We're thrilled to hear that our service team kept you informed and provided excellent communication throughout the process. Our technicians strive to ensure everything is handled efficiently and to the highest standard, and we're glad to know you had a positive experience. We look forward to serving you again!

February 23, 2025

Great service and I was able to get a ride to my apartment while my car was being serviced More

by TIARA.HILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Feb 25, 2025 -

Texas Nissan of Grapevine responded

Thank you for your positive feedback! We’re glad to hear that you had a great service experience and that we could assist with getting you to your apartment while your car was being taken care of. We aim to make the process as convenient as possible, and we appreciate you sharing your experience. We look forward to helping you again soon!

February 23, 2025

Nice waiting area. Like the walk around. Also like choosing what I can I approve More

by just4misc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ak
Report | Print
Feb 25, 2025 -

Texas Nissan of Grapevine responded

Thank you for your great feedback! We're glad to hear that you enjoyed the waiting area and the walk-around, as well as the option to approve what works best for you. We appreciate your thoughts and look forward to serving you again in the future!

February 23, 2025

Was give call back from the dealer as what are the next steps to follows More

by ramzanheman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marjor webster
Report | Print
Feb 25, 2025 -

Texas Nissan of Grapevine responded

Thank you for your review. We apologize if there was any confusion regarding the next steps in the process. We want to ensure you have a smooth and clear experience with us. Please contact our General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com, and he will be happy to assist you further and guide you through the next steps.

February 22, 2025

Service was very fast. Advisor was very helpful And had great communication. That’s all I got. More

by WESLEY_RAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Feb 24, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We're thrilled to hear that you received fast service and excellent communication from your advisor. We appreciate your feedback and look forward to assisting you again in the future!

February 22, 2025

Our service advisor, Samantha, was very helpful. She seemed very knowledgeable about wahat should be done. Everything went smoothly. More

by scp527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Feb 24, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We're glad to hear Samantha provided helpful and knowledgeable service. It's great to know everything went smoothly, and we look forward to assisting you again in the future!

February 22, 2025

Nissan of Grapevine has excellent customer service with knowledgeable and friendly service representatives. I highly recommend them. More

by hehaynes2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Feb 24, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind words and recommendation! We're delighted to hear that you had an excellent experience with our knowledgeable and friendly service team. Your satisfaction means a lot to us, and we look forward to assisting you again in the future!

1
2
3
4
...
31