Texas Nissan of Grapevine - Service Center

Leasing agreement was not correct after we signed papers We leased our Altima in December 2017. We told the finance manager at the time that we did not want the Premium Warranty since this was a 3 year leas We leased our Altima in December 2017. We told the finance manager at the time that we did not want the Premium Warranty since this was a 3 year lease; but we did want the oil change/oil filter/tire rotation plan. This past May we had our car serviced for the first time - my husband was told after the service was completed (it took over an hour) that we did not have the Oil/tire rotation plan, we had the Premium Warranty. I called immediately and spoke with Cody in the service department, because I wanted to be reimbursed for the charge because the agreement we signed was obviously changed, he directed me to the finance department and after reviewing our file, they agreed that the lease agreement we had signed was incorrect. But they told me they would need to get back with me. After waiting 2 days for a return call, I went to the dealership and asked to speak to someone. Once more there was a finance gentleman who took my information, made copies of the service bill,( that we had to pay for), and said he would get back with me. I never heard from anyone. Yesterday I called and spoke with Elsa Prada, she told me that we could have a principal reduction but nothing else. I told her NO, that I wanted our money back. She told me she needed to go to her finance manager and she would get back with me. After calling Elsa 3 more times, each call went to voice mail and still no reply. I DO NOT RECOMMEND ANYONE TO THIS DEALERSHIP DUE TO POOR CUSTOMER SERVICE AND MANAGEMENT NEEDS TO BE MORE EFFECTIVE. More

Terrible customer service; ridiculous waiting I have been going to this dealership, on and off for over 7 years. I somehow have been influenced by the myth that a dealership service center knows I have been going to this dealership, on and off for over 7 years. I somehow have been influenced by the myth that a dealership service center knows your car better than anyone. This last appointment has now put me over the edge to never come back. I waited 4 hours (7a-11a) to have a service center lead tell me what I already knew about a dashboard light. Never once did he come to update me on any progress and he brushed off my wasted time by trying to defend that “it took them some time to diagnose”. 4 hours??? If that is acceptable wait times for this dealership, coupled with a terse look I was given by the lead when I told him I was not going forward with the repair, and you have finally given me a reason NEVER to return. And that’s how I am rewarded by being a customer of 7 years. Though this was not the first time this place made me wait induely and I have dealt with poor professionalism by their service center employees. It’s unacceptable. More

Threatened me to report their loaner as stolen Dealer refused to give me loaner as I don't have full coverage, so I added full coverage to my insurance and got a loaner, after I got home the direct Dealer refused to give me loaner as I don't have full coverage, so I added full coverage to my insurance and got a loaner, after I got home the director of service called me and threatened to report the loaner as stolen, Even though they were still working on my car. More

Used to Be Good For those of you considering doing business with Texas Nissan of Grapevine--In a word--"DON'T!" I don't now what has transpired at that dealership as For those of you considering doing business with Texas Nissan of Grapevine--In a word--"DON'T!" I don't now what has transpired at that dealership as of late. I mean they really had a good thing going. This was an excellent dealership that had one thing most car dealerships rarely get from me---"My Trust." Believe me--my last service appointment was no less than a freakin' nightmare. Suffice it to say,--The Service Waiting Room was --"FILTHY"---The Wait Time was --Extended with no explanation----My car came back--"FILTHY" and to top it all off---here's the real kicker---My to do report came back reading----"Checked the automatic transmission fluid, and it needs to be changed immediately."---Funny thing---I drive a Standard Transmission. The technicians are obviously liars--incompetent, or both. Even though that deal looks good------"DON'T DO IT!" You will end up paying for it ion the end. -One star because I had to give them something. More

Overpriced on Service We have been doing business with this dealership for many many years. My wife and I have purchased two cars from them and they handle our routine mai We have been doing business with this dealership for many many years. My wife and I have purchased two cars from them and they handle our routine maintenance until a few months ago. I understand that they do a detailed inspection on your vehicle when you bring it in for an oil change, however we did not expect them to say we needed more work on our vehicle than what was indeed needed to be done. The rep called us to state that our battery was testing low and needed to be replaced. I asked about the details of what was needed to be done and he stated that they could install a new battery and Nissan guarantees the battery for the first two years for full warranty, then the other 5 years on a prorated warranty. I asked him since the car was a 2014 model and we had hardly had the car over 3 years with 18k miles on it, shouldn't that battery be under some type of prorated warranty since Nissan batteries have a warranty of 7 years? He said not factory installed batteries, the warranty is only good for 3 years. Knowing that they were overcharging for the battery, I wanted to bring the car to a local Auto Zone to have them replace it because it was $60 cheaper! We had two different places test the battery and it tested just fine! We would have been out $160 if we just said "ok" go ahead and replace the battery! We did have them replace the wiper blades for $40, in which at Auto Zone they will replace them for you for $12 for first blade and $5.99 for second! And they are really good blades. The thing that made me change and have my vehicles worked on by local shops around me was that I needed a tire pressure sensor replaced in my car. I was quoted $198 per sensor to have them replaced. Cowser Tire off i20 replaced them for $60 a tire. Please, if you are watching cost have other places (non dealerships) to give you a quote or things needing to be fixed or even have them check to see if it needed to be fixed in the first place. The customer service from the service guys are the best don't get me wrong, however this place is a money machine!!! Just be careful! More

"HORRIBLE EXPERIENCE" Unprofessional! I was made to wait, although truck was finished, because Service Mgr decided to have a staff meeting at customer expense. Waited 3 ho Unprofessional! I was made to wait, although truck was finished, because Service Mgr decided to have a staff meeting at customer expense. Waited 3 hours. More

excellent service Everyone one at Texas Nissan of Grapevine are always friendly and professional. From the car buying experience to the service dept I would highly rec Everyone one at Texas Nissan of Grapevine are always friendly and professional. From the car buying experience to the service dept I would highly recommend buying a car at dealership truly an excellent experience . Patrick and debra moore More

My car went in with a flashing seatbelt light. They replaced the most expensive part first $800's later I drive off the lot and the same light starts flashing! The response is we will give you the nex replaced the most expensive part first $800's later I drive off the lot and the same light starts flashing! The response is we will give you the next part at cost really?? What about adjusting the price to your cost on the new part in my car that wasn't needed and using that money to put the right part in my car. The response " trust in me" seriously you just scammed me out of $735! More

Sopke to Dustin Wallace on the phone (April 22, 2013) explaining the problem with our Altima. Extremely polite young man and very well spoken. Asked us to bring the vehicle in for a diognostic for no c explaining the problem with our Altima. Extremely polite young man and very well spoken. Asked us to bring the vehicle in for a diognostic for no charge that afternoon. Short of the long with this experience, Dustin Wallace is the epitome of customer service y'all. From the moment on the phone to the first face to face visit, he treat us with dignity and respect and as if we were the only customers for the day. Totally focused on our situation and was never distracted by anything or anyone. I know people have bad experiences with dealerships as I have had in the past BUT Texas Nissan and Dustin Wallace have restored my faith in the process. That young man dserves something special for his efforts and the way he represented his employer today. Thank you Dustin for making us feel welcomed and taking care of our problem. We will be back! Eddie G. Aldaco Sr. More

Initial client service here is excellent. Of course, they will accommodate any need that you need met prior to the sale. Once the sale is made, they come across very shady, short, and uncaring. I bought my will accommodate any need that you need met prior to the sale. Once the sale is made, they come across very shady, short, and uncaring. I bought my car at night and missed the dangling fog light and hidden broken bumper. After bringing the car back within the first couple of days for maintenance, Nissan refused to fix it. After speaking with a manager, they proved the car was in perfect condition the morning I bought it via photos but one of the maintenance people drove the car over a curb and broke the bumper and fog light. After bringing this to their attention and having it for word of mouth by a manager they STILL REFUSED to fixed it. Even knowing this car was busted, they still sold it. Rather unethical. The employees called us liars and were extremely rude even after their own manager said it was their fault. They provide the worst customer service experience period AFTER you have bought the car. DO NOT go there if you plan on having future maintenance. They just seem to be all about getting the money and forgetting the customer. More