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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.4
292 Reviews
Call Service Center (817) 533-4244

292 Reviews of Texas Nissan of Grapevine - Service Center

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November 30, 2024

Great customer service! The only thing that could use improvement is the car wash. They didn’t vacuum the inside at all. More

by TARABCOLLINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Dec 04, 2024 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We’re delighted to hear that you had a great experience with our customer service. We do apologize for the car wash not meeting your expectations. We’ll be sure to review this with our team to ensure we improve on the attention to detail, including vacuuming the interior. We appreciate your input and hope to provide you with an even better experience next time! If there’s anything else we can assist you with, please let us know.

November 29, 2024

All persons connected with this sale wanted to be sure all went well for you (the customer) even when we wanted to go over things a bunch to be sure we got it all. Loved em all. More

by seahorse2b
Service Time
Recommend Dealer
Yes
Employees Worked With
Walid, Mark, Devon
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Dec 03, 2024 -

Texas Nissan of Grapevine responded

Thank you so much for sharing your experience! We’re delighted to hear that our team took the time to ensure everything went smoothly and answered all your questions thoroughly. Providing attentive and personalized service is always our goal, and it’s wonderful to know it made a positive impact on your experience. We truly appreciate your kind words and support. If there’s anything else we can assist you with or if you have additional questions in the future, don’t hesitate to reach out. We look forward to seeing you again!

November 28, 2024

Excellent service! I buy my cars at Texas Nissan Grapevine. I get my cars serviced at Texas Nissan Grapevine. Wouldn’t go anywhere else. Been coming here for many years More

by ledlieka_i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Dec 02, 2024 -

Texas Nissan of Grapevine responded

Thank you for your amazing review and for being a loyal customer! We're thrilled to hear that you've had such a positive experience with both purchasing and servicing your vehicles with us. Your continued trust means a lot to us, and we look forward to serving you for many more years to come!

November 28, 2024

They were through in inspecting my vehicle. It felt a little long though since I was one of the first to arrive for the day and I only asked for an oil change. More

by meangreendrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Dec 02, 2024 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We appreciate your patience during your visit, and we're glad to hear the inspection was thorough. We understand the timing could have been quicker, and we'll work on improving the efficiency of our service. We look forward to serving you again!

November 27, 2024

1 hour oil change took 4 hours. This is completely unacceptable as I would not have scheduled if known. More

by Billyabud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Dec 03, 2024 -

Texas Nissan of Grapevine responded

We apologize for the delay you experienced with your oil change. We understand how frustrating it can be when service takes longer than expected. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com, so we can address your concerns and ensure a better experience moving forward. Thank you for bringing this to our attention.

November 27, 2024

Good service but it was slow I waited for more than 2 hours. The coffee machine was dirty you could improve it. More

by Dlugof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Report | Print
Dec 02, 2024 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We're glad to hear you received good service, though we sincerely apologize for the wait time and the condition of the coffee machine. We strive to provide a comfortable and efficient experience for all our customers, and we will certainly address these areas to ensure better service in the future. We appreciate you bringing this to our attention, and we hope to serve you again soon with an improved experience.

November 26, 2024

I made an appointment a full day in advance to change a single tire. I showed up on time, and it took 20 minutes for someone to check me in to my appointment. It then took an additional 4 hours for them to More

by dssmith12597
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Dec 02, 2024 -

Texas Nissan of Grapevine responded

Thank you for sharing your feedback, and we apologize for the long wait you experienced. We understand your time is valuable, and this is certainly not the level of service we aim to provide. Please reach out to Service Director Clint Givens at Cgivens@vtaig.com so he can look into this and ensure we address your concerns appropriately. We appreciate your patience and the opportunity to improve.

November 23, 2024

Polite, said car would be done within 30 minutes and was correct. Went over the cost, no upsale. Great person More

by vfsmiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonious Wasef
Report | Print
Nov 26, 2024 -

Texas Nissan of Grapevine responded

Thank you for your kind words! We're glad to hear that you had a positive experience with us and that we were able to complete your service as promised. It's important to us that we are transparent with our pricing and provide the best service without any pressure for upsells. We appreciate your feedback and look forward to serving you again in the future!

November 21, 2024

Samantha was great and on time. She knows what she is doing. Nice to work with More

by DBISHOPTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Nov 25, 2024 -

Texas Nissan of Grapevine responded

Thank you for your wonderful 5-star review! We're so glad to hear that Samantha provided you with great service and was on time. Her expertise and friendly approach are truly appreciated, and we're happy to know you enjoyed working with her. We look forward to serving you again soon!

October 03, 2024

I purchased a used VW Beetle in December 2023. When I went in for my complimentary oil change (two weeks ago) and they checked the car over and told me my driver's side rear brakes failed the ins More

by thesandfords
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leo
Report | Print
Oct 08, 2024 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience with us. We sincerely apologize for the situation you encountered with your vehicle. It’s concerning to hear about the issues with the brakes, especially since you had recently purchased the vehicle. Your safety is our top priority, and we regret that you felt this was not addressed prior to your purchase. We want to ensure your concerns are heard and properly addressed. Please reach out directly to our General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com. He will be able to discuss this matter further and work towards a resolution. Thank you for your patience, and we appreciate the opportunity to make things right.

Oct 10, 2024 -

thesandfords responded

Very disappointed in the lack of responsibility this dealership has. The response sounded so decent and I emailed Mr. Abdel-Hamid and he pushed me to another person. A quick talking guy (sales manager?) to fast talk me into trying to believe the car was sound (by law) when they sold it. Slip shoddy and dangerous practices accurately describes this dealership. So sad.

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