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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.4
293 Reviews
Call Service Center (817) 533-4244

293 Reviews of Texas Nissan of Grapevine - Service Center

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December 11, 2024

Excellent communication from AK including coordination with warranty company. And I got my car back super clean! More

by aegalante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AK
Report | Print
Dec 13, 2024 -

Texas Nissan of Grapevine responded

Thank you for the positive feedback on AK’s communication and the attention to detail! We’re glad to hear your car came back clean and in great condition. We appreciate your trust in us!

December 10, 2024

It was a nice experience with Nissan service center at grapevine .The guy name Tony was really helpfull in everything More

by RAJSHEKAR REDDY KAYYAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Dec 11, 2024 -

Texas Nissan of Grapevine responded

Thank you for your kind feedback! We're glad to hear you had a positive experience with our service department. Tony is a valued member of our team, and we're thrilled to know he was able to assist you with such great service. We look forward to serving you again!

December 10, 2024

Inefficient operation. Took four hours to install a battery. Other customers had same experience including three hours for an oil change. Price padding. $350 for a batter More

by MNEECE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Names withheld to protect the innocent. They all said they were new.
Report | Print
Dec 11, 2024 -

Texas Nissan of Grapevine responded

We apologize for the inconvenience and frustration caused by your recent experience. It’s unacceptable to have such long wait times and unclear communication. Your feedback is very important to us, and we are committed to improving our service operations. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. He will be happy to address your concerns directly and work towards resolving the issues you’ve encountered. Thank you for bringing this to our attention.

December 09, 2024

Great service and AK my service advisor did a phenomenal job and took good care of my requests . Thank you More

by anthonydsouza777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AK- service advisor
Report | Print
Dec 10, 2024 -

Texas Nissan of Grapevine responded

Thank you for your kind review! We're thrilled to hear that AK took great care of your service needs. We’ll be sure to pass along your compliments to him. We look forward to serving you again in the future!

December 08, 2024

Quick, friendly service, and accommodating. The rep had waled me to my vehicle just to make sure I was happy with everything, and I am More

by MIRANDAHOUSE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
So sorry I don't remember his name
Report | Print
Dec 10, 2024 -

Texas Nissan of Grapevine responded

Thank you for your kind review! We're so glad to hear that you had a positive experience with our quick, friendly, and accommodating service. It’s great to know that our team made sure you were happy with everything. If you need anything else, don't hesitate to reach out!

December 08, 2024

Tony was through with my service and very professional. I always enjoy coming here the staff is great More

by dukeshari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Dec 10, 2024 -

Texas Nissan of Grapevine responded

Thank you for sharing your positive experience! We're so glad to hear that Tony provided thorough and professional service. We appreciate your continued trust in our team and look forward to welcoming you back for your future service needs!

December 08, 2024

This company greets you with respect and joy and at the same time they are quick. I love their team and I will always come back again and again!! 😀 More

by msatolbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AK Inyang, and the Co worker who sits in front of him
Report | Print
Dec 10, 2024 -

Texas Nissan of Grapevine responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. Providing respectful, joyful, and efficient service is our top priority, and we're so glad it made a difference for you. We look forward to welcoming you back again and again!

December 08, 2024

Great service on my 2022 Frontier. Would recommend. People are very helpful and very friendly. More

by claytonfox33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
Report | Print
Dec 10, 2024 -

Texas Nissan of Grapevine responded

Thank you for your positive feedback! We're so glad to hear that you had a great experience with our service department. Our team works hard to provide helpful and friendly service, and we truly appreciate your recommendation. We look forward to assisting you again in the future!

December 07, 2024

Thank you very much for all the staff with the courtesy informative , Leon everything you did great quickly respond A+++++ for you More

by Nissan lover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon
Report | Print
Dec 09, 2024 -

Texas Nissan of Grapevine responded

Thank you for your kind words! We're thrilled to hear that Leon and the rest of our staff provided you with excellent service. We always aim to be courteous, informative, and efficient, and it's great to know that we met your expectations. We truly appreciate your feedback and look forward to assisting you again in the future!

December 07, 2024

Excellent job in keeping the communication on a timely basis. The prices for labor is high which is probably due to the work being completed in a dealership. Technical advisor was outstanding More

by RUMINA_AHSANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon
Report | Print
Dec 09, 2024 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We're glad to hear that you had a positive experience with our communication and that our technical advisor was able to assist you effectively. We understand that labor costs at a dealership can be higher due to the expertise and quality of service provided. We truly appreciate your understanding and look forward to serving you again in the future.

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