Texas Nissan of Grapevine - Service Center

Took my 2019 Titan in for the A/C not blowing cold. Service advisor told me the truck was outside of the 3yr/36k mile warranty, quoted me $3,000 for the repairs. I declined the service and was surprise Service advisor told me the truck was outside of the 3yr/36k mile warranty, quoted me $3,000 for the repairs. I declined the service and was surprised with a $150 diagnostic fee that I was not made aware of before dropping off the keys. I called Consumer Affairs to discuss the matter and was told my truck should be covered by a 5yr/100k mile basic warranty, which would cover my repairs. I verified this information with another Consumer Affairs agent before reaching back out to the service advisor. After a few days of back and forth, hours of phone calls, my service advisor and Nissan Consumer affairs disagreeing, and me getting frustrated by the contradicting information, my service advisor said he consulted his manager and they agreed the 2019 Titans come with a 5yr/100k mile warranty and the service would be covered. He mentioned their parts ordering system was down and he’d have to wait to order parts but that they were going to go ahead with the service at no charge to me, as this was covered under the 5 yr/100k mile Titan warranty. This was on a Friday. The following Monday, I received a call from the service advisor that they were no longer going to cover the repairs under warranty and they hadn’t ordered the parts yet, and that I should take it up with Consumer Affairs. When I spoke with Consumer Affairs, they also said the truck was suddenly out of warranty. I asked to escalate the issue and speak to a supervisor, and the best they could offer was for me to wait up to another three business days to speak with a case manager. I had been without a vehicle for a week at this point, without so much as a “sorry for the inconvenience” much less any sort of offer for a temporary replacement. I called back to Texas Nissan service advisor and spoke with the manager and was able to get the services approved after spending hours on the phone. Repairs were done, I go to pick the truck up and I’m given the service receipt, that clearly said, and I quote, “Client is being a jerk. FYI.” This is wildly unprofessional and an unacceptable way to treat “clients”. There is no reason this process should have taken nearly this long, and this would not have been handled at all if I hadn’t been adamant about the concerns being addressed. Incredibly disappointed in Nissan USA and Texas Nissan More

The car I bought is still having the same issue I came in for twice I’m afraid it’s gonna quit somewhere I will never purchase a Nissan or recommend and it’s a 2021 sentra for twice I’m afraid it’s gonna quit somewhere I will never purchase a Nissan or recommend and it’s a 2021 sentra More

I wanted to recognize Ryan Glowinski, Grapevine Nissan Service Advisor for his assistant and help on a huge issue we had with my girlfriend car. Even though our issue with vehicle had nothing to do with G Service Advisor for his assistant and help on a huge issue we had with my girlfriend car. Even though our issue with vehicle had nothing to do with Grapevine Nissan, Ryan went over and above to help us and determine the best solution to resolve the matter. Totally impressed with his honesty, integrity, and doing what was in the best interest of a Customer. These days you just don’t find many people like Ryan and so gratefully so his guidance in a very confusing dilemma.              More

Good service is hard to find these days.But I have had Good service is hard to find these days. But I have had great service At Texas Nissan for over 10 years they are exceptional. Great people Thanks Good service is hard to find these days. But I have had great service At Texas Nissan for over 10 years they are exceptional. Great people Thanks Randy Mcabee More

Texas Nissan of Grapvine services department a scam/fraud . Literally shady people working.. I had bought their oil change special buy 5 and get 2 free. after 2 oils changes, they have cancelled rest of . Literally shady people working.. I had bought their oil change special buy 5 and get 2 free. after 2 oils changes, they have cancelled rest of the oil changes and come up with the excuse that I had to sign contract. When I asked them why after 2 changes I had to sign contract they had no answer. When I spoke to the supervisor, he was no different than his sales rep. If I had seen reviews I would not have gone there. More

The service advisor had issues getting everything done because he kept forgetting what was requested, what should have been a fairly quick visit took half a day. I was charged for a new key plus programmi because he kept forgetting what was requested, what should have been a fairly quick visit took half a day. I was charged for a new key plus programming but again he forgot to get the key and have the work done. I used to go out of my way to get service here but things have gone seriously down hill. There are too many options so I doubt I’ll be back here. More

They ruined my car. It worked when I arrived, didn't work when they finished. I took my car back to Texas Nissan so they could repair what they had broken (their request) . After I had waited patiently for when they finished. I took my car back to Texas Nissan so they could repair what they had broken (their request) . After I had waited patiently for several hours, Mark Topham (Service Director) gets involved, refuses to fix their mistake and says they can put what they taken apart back together or I can have it towed away today. Either way, Texas Nissan is done. Never pay someone who works on your car without a test drive to ensure all is ok before you pay the bill - trusting this dealership and Mark Topham was my mistake. To get this posted, I had to change the review a little. It seems Texas Nissan complains if you say anything mean to or about them. More