Texas Nissan of Grapevine - Service Center

Texas Nissan of Grapevine responded

Thank you for your feedback! We appreciate your patience during your visit, and we're glad to hear the inspection was thorough. We understand the timing could have been quicker, and we'll work on improving the efficiency of our service. We look forward to serving you again!

Texas Nissan of Grapevine responded

We apologize for the delay you experienced with your oil change. We understand how frustrating it can be when service takes longer than expected. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com, so we can address your concerns and ensure a better experience moving forward. Thank you for bringing this to our attention.

Texas Nissan of Grapevine responded

Thank you for your feedback! We're glad to hear you received good service, though we sincerely apologize for the wait time and the condition of the coffee machine. We strive to provide a comfortable and efficient experience for all our customers, and we will certainly address these areas to ensure better service in the future. We appreciate you bringing this to our attention, and we hope to serve you again soon with an improved experience.

Texas Nissan of Grapevine responded

Thank you for sharing your feedback, and we apologize for the long wait you experienced. We understand your time is valuable, and this is certainly not the level of service we aim to provide. Please reach out to Service Director Clint Givens at Cgivens@vtaig.com so he can look into this and ensure we address your concerns appropriately. We appreciate your patience and the opportunity to improve.

Texas Nissan of Grapevine responded

Thank you for your kind words! We're glad to hear that you had a positive experience with us and that we were able to complete your service as promised. It's important to us that we are transparent with our pricing and provide the best service without any pressure for upsells. We appreciate your feedback and look forward to serving you again in the future!

Texas Nissan of Grapevine responded

Thank you for your wonderful 5-star review! We're so glad to hear that Samantha provided you with great service and was on time. Her expertise and friendly approach are truly appreciated, and we're happy to know you enjoyed working with her. We look forward to serving you again soon!

Texas Nissan of Grapevine responded

Thank you for sharing your experience with us. We sincerely apologize for the situation you encountered with your vehicle. It’s concerning to hear about the issues with the brakes, especially since you had recently purchased the vehicle. Your safety is our top priority, and we regret that you felt this was not addressed prior to your purchase. We want to ensure your concerns are heard and properly addressed. Please reach out directly to our General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com. He will be able to discuss this matter further and work towards a resolution. Thank you for your patience, and we appreciate the opportunity to make things right.

thesandfords responded

Very disappointed in the lack of responsibility this dealership has. The response sounded so decent and I emailed Mr. Abdel-Hamid and he pushed me to another person. A quick talking guy (sales manager?) to fast talk me into trying to believe the car was sound (by law) when they sold it. Slip shoddy and dangerous practices accurately describes this dealership. So sad.

Texas Nissan of Grapevine responded

Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience and concerns you faced following your visit to our service department. Your safety and satisfaction are our top priorities, and we regret that we fell short in these areas. We take feedback like yours very seriously and would like to address the issues you mentioned, including the improper tire sensor rotation and the oversight regarding the oil change sticker and multi-point inspection report. To ensure we resolve this matter promptly and to your satisfaction, please contact our Service Director, Jackie Martin, at Jmartin03@vtaig.com. Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to make things right.

Texas Nissan of Grapevine responded

Thank you for your recent review. We sincerely apologize that your experience fell short of your expectations and that you have such a negative perception of our customer service and ethics. We take all customer concerns seriously, and we understand that improvement is needed. We can assure you that we are continuously working to improve our customer service practices and ensure our team upholds the highest ethical standards. We value your feedback, and it helps us identify areas where we can make positive changes. In order to better understand your specific concerns and work towards a resolution, we would like to connect you with our General Manager, Yousef Abdel-Hamid. Yousef can be reached at YAbdel-Hamid01@vtaig.com. He is committed to ensuring customer satisfaction, and he will be happy to discuss your experience in detail and learn more about the customer service and ethical issues you encountered. He will also explore ways to regain your trust and demonstrate our commitment to providing a positive experience for all our customers. We appreciate you bringing these issues to our attention, and we hope to hear from you soon. Texas Nissan is dedicated to providing exceptional service and building strong relationships with our customers.

Texas Nissan of Grapevine responded

Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration you've encountered trying to reach our service department by phone. It's unacceptable that you haven't received a call back after leaving messages. We understand how important it is to be able to schedule service appointments easily, and we are failing to meet that expectation. We are actively working to improve our phone answering procedures to ensure calls are answered promptly and efficiently. In the meantime, we'd like to offer you a couple of alternative ways to schedule your service appointment: Online Scheduling: You can conveniently schedule your service appointment online at our website: https://texasnissan.svcapt.com/ Contact Dustin Moore: Dustin Moore is available to assist you directly. You can reach him by email at DMoore04@vtaig.com or by phone at 817.601.3575. Dustin will be happy to answer any questions you have and schedule your appointment at your earliest convenience. We appreciate your patience and understanding. We value your business and apologize again for the inconvenience caused. We look forward to providing you with a better service experience in the future.