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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.4
294 Reviews
Call Service Center (817) 533-4244

294 Reviews of Texas Nissan of Grapevine - Service Center

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December 27, 2024

Thanks Texas Nissan of grapevine I like to over all I can recommend my family and friend for buying car there More

by FARHATI7861
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Report | Print
Dec 27, 2024 -

Texas Nissan of Grapevine responded

Thank you for your fantastic review! We're thrilled to hear you had a great experience at Texas Nissan of Grapevine. Your recommendation means a lot to us, and we look forward to helping your family and friends with their car-buying journey!

December 27, 2024

This is the third time I have had my car here and I’m not happy with everything that has gone on Raymond. Raymond is great, but other than that I am very dissatisfied. More

by LEIAN.CUMMINS
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond
Report | Print
Jan 03, 2025 -

Texas Nissan of Grapevine responded

We sincerely apologize for the ongoing dissatisfaction you’ve experienced during your visits to our service department. While we’re glad to hear that Raymond provided great service, it’s concerning to know that your overall experience did not meet your expectations. Your feedback is incredibly important to us, and we take your concerns seriously. We strive to deliver a high level of service consistently, and it’s clear that we need to address the issues that have affected your experience. To discuss your concerns in more detail and work towards a resolution, we encourage you to contact our Service Director, Clint Givens, at Cgivens@vtaig.com. Clint is committed to understanding the specifics of your situation and ensuring that any issues are appropriately addressed. Thank you for bringing this to our attention. We appreciate your feedback, and we hope to have the opportunity to improve your experience in the future.

December 26, 2024

Great sales people. Never had a problem before this last visit. Went in for an oil change and after driving off the lot, realized my handicap placard was missing. More

by LAUREN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t, remember
Report | Print
Jan 06, 2025 -

Texas Nissan of Grapevine responded

We are deeply sorry to hear about the misplacement of your handicap placard during your recent service visit. We understand how critical this document is and recognize the significant inconvenience this has caused you. We appreciate your long-standing positive experience with our dealership and are concerned that this incident has disrupted the trust you've placed in us. Our team takes the responsibility of safeguarding personal belongings very seriously, and we clearly fell short of our usual standards during this service. To fully address this matter and ensure we understand exactly what happened, we invite you to contact our Service Director, Clint Givens, directly at Cgivens@vtaig.com. Clint is prepared to investigate the circumstances surrounding the missing placard and work towards a resolution that restores your confidence in our service. We value your continued patronage and are committed to making this right. Thank you for bringing this to our attention and giving us the opportunity to correct our mistake.

December 26, 2024

It’s a dealership so the service takes forever, but nice waiting room and they completed the work earlier than expected. More

by Muriel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember her name… Samantha, maybe?
Report | Print
Dec 27, 2024 -

Texas Nissan of Grapevine responded

Thank you for your feedback, Muriel! We’re glad you enjoyed our waiting room and appreciate your patience. We strive to improve our service times while maintaining quality. Your input helps us continue to enhance the customer experience. Looking forward to serving you again!

December 26, 2024

Samantha was amazing. She was very professional, communicated throughout the whole process. I will definitely be back as long as she is my service advisor. More

by HSWARTZLANDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Dec 27, 2024 -

Texas Nissan of Grapevine responded

Thanks! We're thrilled to hear about your great experience with Samantha. Our team strives for professionalism and clear communication, and it’s wonderful to know that Samantha made a positive impact. We look forward to seeing you again soon!

December 25, 2024

I want to tanks Tony he has amazing costumer service, he was very clear and helpful, this is the second time he helped me on 2 months, I really appreciate him and all the employees from Texas Nissan of gra More

by PERLARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony on service
Report | Print
Dec 26, 2024 -

Texas Nissan of Grapevine responded

Thank you for your thoughtful review! We’re thrilled to hear that Tony provided you with clear and helpful service, and it’s wonderful to know he’s been able to assist you twice in the past two months. Your kind words about Tony and our team at Texas Nissan of Grapevine mean a lot to us. If there’s ever anything else you need, don’t hesitate to reach out. We’re always here to help!

December 24, 2024

My advisor was doing great job Tony. It’s very good. I’m really appreciate him. He also helped me a lot. Take care of my service. More

by SH_TADROUS459
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Dec 27, 2024 -

Texas Nissan of Grapevine responded

Thanks for the awesome feedback! We're thrilled to hear that Tony provided you with excellent support. We'll make sure to pass along your appreciation. Your satisfaction is our priority, and we look forward to continuing to serve you!

December 23, 2024

Ak is a great service advisor very personable he gets me in and out and explains everything More

by SDW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ak
Report | Print
Dec 27, 2024 -

Texas Nissan of Grapevine responded

Thank you for the wonderful review! We're so glad to hear that AK has provided you with excellent service. We truly appreciate your kind words and are happy to know that he’s made your experience quick and informative. We look forward to serving you again soon!

December 22, 2024

The Advisor name AK Inyang was very professional he advised me of everything that was going on with my car. He walk me through each step on my paperwork and explained to me to come back to get the work More

by WALKER.TAWANDRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AK Inyang
Report | Print
Dec 27, 2024 -

Texas Nissan of Grapevine responded

Thank you for the wonderful review! We're so glad to hear that AK Inyang provided you with professional and thorough service. It's great to know he took the time to walk you through each step and ensured you were well-informed. We truly appreciate your feedback and look forward to assisting you again in January 2025!

December 22, 2024

Very good service , the rep did what she said was goi g to be done More

by ROGERSNYDER49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Report | Print
Dec 27, 2024 -

Texas Nissan of Grapevine responded

Thank you for the wonderful review! We're so glad to hear that you received excellent service and that our representative followed through on everything as promised. We appreciate your feedback and look forward to serving you again!

Dec 27, 2024 -

Texas Nissan of Grapevine responded

Thank you for your positive feedback! We're glad to hear that our team delivered on their promise and provided great service. We strive to ensure every commitment is met, and it’s wonderful to know we met your expectations. If there’s anything else we can assist you with, please feel free to reach out!

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