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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.3
219 Reviews
Call Service Center (817) 533-4244

219 Reviews of Texas Nissan of Grapevine - Service Center

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December 02, 2024

Texas Nissan of Grapevine has great service and helpful employees. You are in and out very quickly. More

by Ozonebud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Various
Report | Print
Dec 04, 2024 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We're thrilled to hear that you had a great experience. Our team works hard to ensure that our customers receive efficient and helpful service. We look forward to serving you again in the future!

December 02, 2024

Raymond was great. He did express he was new to the service department but still went out his way to figuring out and answering my questions. More

by claudia.tarin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymon
Report | Print
Dec 04, 2024 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We're glad to hear that Raymond was able to assist you effectively, even as he’s getting acclimated to the service department. We truly appreciate his dedication and your understanding. If you have any more questions, feel free to reach out—he and the rest of our team are here to help!

December 02, 2024

Freindly but had to come back again for a suspected tire issue. Than you . Thank More

by jneu416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N A
Report | Print
Dec 05, 2024 -

Texas Nissan of Grapevine responded

Thank you for sharing your feedback. While we’re glad to hear you found our team friendly, we apologize for the inconvenience of having to return for a suspected tire issue. We strive to address all concerns efficiently, and we’re sorry for any additional time this may have caused. To ensure the matter is fully resolved, please contact General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com. He will be happy to assist and make sure everything is taken care of to your satisfaction. We appreciate your patience and hope to serve you better moving forward.

December 02, 2024

More training on the reduction of the time while doing services. They was real slow, More

by KINGCECILLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Dec 05, 2024 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience. We apologize for the delay you encountered during your service visit. We understand that your time is valuable, and we are continuously working to improve the efficiency of our service process. To address your concerns directly, please contact our Service Director, Clint Givens, at Cgivens@vtaig.com. He will be happy to hear more about your experience and work to ensure faster and more efficient service in the future. We appreciate your feedback and look forward to the opportunity to serve you better.

December 01, 2024

Accessible Friendly Great customer service Truthful Honest Responsive Accommodating Understanding Fair Prompt Great communication Great followup More

by Amy Riley 73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Report | Print
Dec 04, 2024 -

Texas Nissan of Grapevine responded

Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with our team. We strive to provide the best service possible, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!

December 01, 2024

This is my 4th car with this dealership. There are other ones in town but I trust Texas Nissan. They are always professional, and knowledgeable and explain everything to me that has been do More

by CADDYAIR2553
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
Report | Print
Dec 04, 2024 -

Texas Nissan of Grapevine responded

Thank you for being such a loyal customer! We're honored that you've chosen us for your last four car purchases. Our team works hard to provide professional, knowledgeable service and clear communication, so it's great to hear that we continue to meet your expectations. We truly appreciate your trust and look forward to assisting you with your future vehicle needs!

November 30, 2024

Awesome service technician Samantha S. She did and wonderful job helping me with my car. More

by Stephaniewwright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha S
Report | Print
Dec 04, 2024 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We’re so glad to hear that Samantha provided you with excellent service. She’s a valuable member of our team, and we’re happy to know she was able to assist you with your car. We appreciate your kind words, and if there’s anything else we can help with, please don’t hesitate to reach out. We look forward to serving you again!

November 30, 2024

Great customer service! The only thing that could use improvement is the car wash. They didn’t vacuum the inside at all. More

by TARABCOLLINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Dec 04, 2024 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We’re delighted to hear that you had a great experience with our customer service. We do apologize for the car wash not meeting your expectations. We’ll be sure to review this with our team to ensure we improve on the attention to detail, including vacuuming the interior. We appreciate your input and hope to provide you with an even better experience next time! If there’s anything else we can assist you with, please let us know.

November 29, 2024

All persons connected with this sale wanted to be sure all went well for you (the customer) even when we wanted to go over things a bunch to be sure we got it all. Loved em all. More

by seahorse2b
Service Time
Recommend Dealer
Yes
Employees Worked With
Walid, Mark, Devon
Report | Print
Dec 03, 2024 -

Texas Nissan of Grapevine responded

Thank you so much for sharing your experience! We’re delighted to hear that our team took the time to ensure everything went smoothly and answered all your questions thoroughly. Providing attentive and personalized service is always our goal, and it’s wonderful to know it made a positive impact on your experience. We truly appreciate your kind words and support. If there’s anything else we can assist you with or if you have additional questions in the future, don’t hesitate to reach out. We look forward to seeing you again!

November 28, 2024

Excellent service! I buy my cars at Texas Nissan Grapevine. I get my cars serviced at Texas Nissan Grapevine. Wouldn’t go anywhere else. Been coming here for many years More

by ledlieka_i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Dec 02, 2024 -

Texas Nissan of Grapevine responded

Thank you for your amazing review and for being a loyal customer! We're thrilled to hear that you've had such a positive experience with both purchasing and servicing your vehicles with us. Your continued trust means a lot to us, and we look forward to serving you for many more years to come!

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