Texas Nissan of Grapevine - Service Center

Texas Nissan of Grapevine responded

We are thrilled to hear about your positive experience with your new Pathfinder and our service team. Your satisfaction is our top priority, and we're proud that our team was able to provide the exceptional service you deserve. Our service department is committed to ensuring every customer receives top-quality care and support. We appreciate you taking the time to share your positive feedback and confirm that we met your expectations during your visit. Thank you for choosing Texas Nissan of Grapevine for your automotive needs. We look forward to continuing to serve you and your family in the future.

Texas Nissan of Grapevine responded

We appreciate you taking the time to share your feedback about your service experience. We understand that your current situation with our warranty feels limiting, and we want to ensure we address your concerns thoroughly. Our goal is to transform your perception and provide exceptional service that exceeds your expectations. We would welcome the opportunity to discuss your specific concerns in more detail. If you would like to explore potential solutions or share more about your experience, we encourage you to contact our Service Director, Clint Givens, directly at Cgivens@vtaig.com. Mr. Givens is committed to resolving customer issues and ensuring complete satisfaction. We are dedicated to improving our service and appreciate the opportunity to make things right.

Texas Nissan of Grapevine responded

We sincerely apologize for the frustrating experience you've had with our service department. We understand your concern about the issues with your vehicle's struts and tie rods not being addressed during your previous visits while under warranty. This oversight is not representative of the high standards of service we aim to provide. We take your feedback very seriously and would like to investigate this matter thoroughly. Our goal is to ensure that all customer concerns are properly addressed. To address this situation and explore possible solutions, we kindly ask that you contact our Service Director, Clint Givens, directly at Cgivens@vtaig.com. Mr. Givens is committed to reviewing your case personally and working towards a fair resolution. We value your business and hope to have the opportunity to regain your trust. Thank you for bringing this to our attention, as it helps us improve our service for all customers.

Texas Nissan of Grapevine responded

Thank you for your feedback! We’re glad to hear that you had a great experience with our service team. However, we apologize for not providing the complimentary car wash as requested. We understand how important these details are to our customers and are sorry for any disappointment this may have caused. Your feedback is valuable to us, and we’ll ensure that this is addressed with our team so that we can improve in the future. Thank you for bringing this to our attention, and we hope to serve you again soon!

Texas Nissan of Grapevine responded

Thank you so much for your glowing review! We are delighted to hear that you love our customer service and that our team took the time to explain everything in a way that was clear and understandable for you. Accommodating our customers and maintaining a positive attitude are core values at our dealership, and it's rewarding to know that our efforts made a difference in your experience. Your satisfaction is our top priority, and we are committed to providing the best service possible. We truly appreciate your kind words and your trust in us. Thank you for choosing our dealership, and we look forward to serving you again in the future!

Texas Nissan of Grapevine responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience and that our team was thorough in answering your questions and quick to respond. Ensuring our customers feel supported and informed is very important to us. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again!

Texas Nissan of Grapevine responded

We're glad to hear you appreciated our timely service and communication throughout the process. We'll be sure to keep you updated on the part availability and look forward to scheduling your next service. Thanks again for choosing us!

Texas Nissan of Grapevine responded

We're thrilled to hear you're happy with the work done on your Munro. We look forward to helping you with the brake pads and shock replacement when you're ready. See you again soon!

Texas Nissan of Grapevine responded

We're thrilled to hear about your positive experience with Sam and the team at Texas Nissan of Grapevine! We truly appreciate your kind words and are committed to continuing to provide the best service. Looking forward to serving you again soon!

Texas Nissan of Grapevine responded

It's great to hear that you consistently trust Texas Nissan of Grapevine with your vehicle! We're glad our service advisors and the quality of our work continue to meet your expectations. We look forward to keeping your car in top shape for you!