Texas Nissan of Grapevine - Service Center

Texas Nissan of Grapevine responded

Thank you for your continued loyalty! We’re thrilled to hear that this is your fifth car with us, and we truly appreciate your trust in our team. Your satisfaction is our top priority, and it’s wonderful to know we’ve consistently met your expectations. If you need anything or have any questions in the future, please feel free to reach out. We look forward to serving you again!

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We’re so glad to hear that Samantha provided you with great customer service and kept you informed throughout your experience. She truly embodies our commitment to excellence, and we appreciate your recognition of her efforts. We’ll be sure to pass on your praise to Samantha. If you need anything else or have any questions in the future, please don't hesitate to reach out. We look forward to seeing you again!

Texas Nissan of Grapevine responded

Thank you for your fantastic review! We're delighted to hear that you experienced excellent customer service and professionalism during your visit. Our team strives to make every interaction welcoming and efficient, and it's wonderful to know they met you upon your arrival. We're also glad you enjoyed the car wash! It’s our goal to ensure every aspect of your experience is top-notch. Thank you for choosing us, and we look forward to serving you again in the future!

Texas Nissan of Grapevine responded

Thank you for your fantastic review! We’re so glad to hear that you received great service and that our team provided you with the information you needed about your car. It’s our goal to ensure every customer feels well-informed and appreciated, and your kind words validate our efforts. Thank you for choosing us, and we look forward to assisting you again in the future!

Texas Nissan of Grapevine responded

Thank you for your wonderful review! We're thrilled to hear that Tonny provided you with friendly and knowledgeable service. It's great to know that he guided you through all the technical details about your vehicle. We appreciate your kind words and will make sure to pass along your thanks to Tonny. If you need any further assistance, feel free to reach out. Thank you for choosing us, and we look forward to serving you again!

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We’re thrilled to hear that Samantha in our service department provided you with amazing service by scheduling your appointment and addressing all your needs and questions. Our team is dedicated to ensuring that every customer has a seamless experience, and it’s great to know we met that goal for you. If you need any further assistance or have more questions in the future, please don’t hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!

Texas Nissan of Grapevine responded

Thank you for your wonderful review! We're delighted to hear that our team, facility, and services met and exceeded your expectations. Your feedback affirms our commitment to providing a professional, comfortable, and customer-focused experience. We appreciate customers like you who take the time to share positive observations and will continue striving to maintain these high standards.

Texas Nissan of Grapevine responded

We sincerely apologize for the ongoing dissatisfaction you’ve experienced during your visits to our service department. Your feedback is incredibly important to us, and we take your concerns seriously. We strive to deliver a high level of service consistently, and it’s clear that we need to address the issues that have affected your experience. To discuss your concerns in more detail and work towards a resolution, we encourage you to contact our Service Director, Clint Givens, at Cgivens@vtaig.com. Clint is committed to understanding the specifics of your situation and ensuring that any issues are appropriately addressed. Thank you for bringing this to our attention. We appreciate your feedback, and we hope to have the opportunity to improve your experience in the future.

Texas Nissan of Grapevine responded

Thank you for your detailed and positive review. We take pride in delivering comprehensive service that meets and exceeds customer expectations. Your feedback confirms our commitment to clear, transparent communication, maintaining a professional, clean work area, performing thorough, comprehensive repairs, and solving issues efficiently to minimize customer inconvenience. We appreciate customers like you who recognize the care and expertise we bring to every job. Your satisfaction motivates our entire team to maintain these high standards.

Texas Nissan of Grapevine responded

We are thrilled to hear about your exceptional experience with Leo in our service department. Our team takes great pride in delivering outstanding service, and Leo's dedication to customer satisfaction clearly shines through. Leo's commitment to providing top-quality assistance is a testament to the high standards we maintain at our dealership. We appreciate customers like you who take the time to recognize our team members' hard work and professionalism. Thank you for your enthusiastic recommendation and for choosing our service center. We look forward to continuing to provide you with the same excellent service in the future.