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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.3
219 Reviews
Call Service Center (817) 533-4244

220 Reviews of Texas Nissan of Grapevine - Service Center

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December 13, 2024

Samantha was very helpful and was able to explain what needed to addressed next for service on my vehicle. Making arrangements so I can schedule the appointment to get all this done. Financing option was More

by muarosalynnicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Dec 16, 2024 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We’re glad to hear Samantha was able to assist you with explaining your vehicle's needs and helping arrange the next steps. We understand financing options can sometimes be a bit challenging, and we appreciate your suggestion regarding alternative payment methods like Zip or Klarna. We’ll take this into consideration to improve our services further. Let us know if there’s anything else we can do to assist you!

December 13, 2024

Everything was done as I expected it to be. Leo was great to work with! More

by stanbratten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Dec 16, 2024 -

Texas Nissan of Grapevine responded

Thank you for the positive review! We’re thrilled to hear that everything met your expectations and that Leo provided great service. We’ll be sure to pass along your feedback. Let us know if there’s anything else we can assist you with in the future!

December 13, 2024

Excelente atención, muy amable su personal, me brindaron apoyo en todo momento de mi servicio More

by cesar Blanco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ak
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Dec 16, 2024 -

Texas Nissan of Grapevine responded

¡Gracias por tus amables palabras! Nos complace saber que tu experiencia fue positiva y que nuestro amable personal pudo ayudarte durante todo el servicio. ¡Cuéntanos si hay algo más en lo que podamos ayudarte en el futuro!

December 13, 2024

Preston was the best person to work with me and give it to me straight. Had great vibes frome start to finish. In and out of the dealer in a hour and a half thank you so much. More

by CHEFBOTTY2049
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston
Report | Print
Dec 16, 2024 -

Texas Nissan of Grapevine responded

Thank you for the kind words! We're thrilled to hear Preston provided such a great experience and made your visit smooth and efficient. We appreciate your business and look forward to assisting you again in the future!

December 13, 2024

Leo was my service advisor, very prompt and friendly. He was also very thorough explaining the process. Very satisfied. Thank you. More

by HTHENICEGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Gannon
Report | Print
Dec 16, 2024 -

Texas Nissan of Grapevine responded

Thank you for the kind words! We're glad Leo provided excellent service and made your experience smooth and satisfying. We look forward to assisting you again!

December 11, 2024

Finally had a great service advisor! Samantha was courteous responsive and quick. That’s the first time that has happened More

by STEPHDECKER37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Dec 13, 2024 -

Texas Nissan of Grapevine responded

Thank you for your kind review! We’re glad to hear Samantha provided the excellent service you’ve been looking for. We truly appreciate your feedback and look forward to assisting you again in the future.

December 11, 2024

Everyone was so kind and willingly to help, next level customer service. Had my car in and out of service in 20 minutes More

by maverick summers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha seyavong, Aaron carroll
Report | Print
Dec 13, 2024 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We're thrilled to hear about your positive experience with our team. Our goal is always to provide exceptional customer service and efficient service. Please feel free to reach out if you have any further questions or needs. We look forward to assisting you again!

December 11, 2024

Excellent communication from AK including coordination with warranty company. And I got my car back super clean! More

by aegalante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AK
Report | Print
Dec 13, 2024 -

Texas Nissan of Grapevine responded

Thank you for the positive feedback on AK’s communication and the attention to detail! We’re glad to hear your car came back clean and in great condition. We appreciate your trust in us!

December 10, 2024

It was a nice experience with Nissan service center at grapevine .The guy name Tony was really helpfull in everything More

by RAJSHEKAR REDDY KAYYAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Dec 11, 2024 -

Texas Nissan of Grapevine responded

Thank you for your kind feedback! We're glad to hear you had a positive experience with our service department. Tony is a valued member of our team, and we're thrilled to know he was able to assist you with such great service. We look forward to serving you again!

December 10, 2024

Inefficient operation. Took four hours to install a battery. Other customers had same experience including three hours for an oil change. Price padding. $350 for a batter More

by MNEECE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Names withheld to protect the innocent. They all said they were new.
Report | Print
Dec 11, 2024 -

Texas Nissan of Grapevine responded

We apologize for the inconvenience and frustration caused by your recent experience. It’s unacceptable to have such long wait times and unclear communication. Your feedback is very important to us, and we are committed to improving our service operations. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. He will be happy to address your concerns directly and work towards resolving the issues you’ve encountered. Thank you for bringing this to our attention.

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