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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.4
302 Reviews
Call Service Center (817) 533-4244

302 Reviews of Texas Nissan of Grapevine - Service Center

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January 10, 2025

After the deal was concluded, I was informed that there is some plastic part missing and they would install it later. I have never received the answer on what kind of part is missing. More

by mvbeidler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The clerk was nice.
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Jan 14, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback. We sincerely apologize for the frustrating experience you had regarding the follow-up service. Your concerns are important to us. To address your concerns directly, we encourage you to reach out to our General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com. He would like to discuss your experience and see how we can make things right. Thank you for bringing this to our attention, and we appreciate your patience. We hope to have the opportunity to improve your experience in the future.

Jan 16, 2025 -

mvbeidler responded

Well, I think it is for the review readers. Contacting the above mentioned email didn’t take us anywhere, and the things were not made right. They kept saying that everything is great. Of course!…

January 09, 2025

Amazing awesome I couldn’t believe how amazing they were I will go back to this place More

by 20rodriguezmiguel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
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Jan 13, 2025 -

Texas Nissan of Grapevine responded

Thank you for your amazing review! We're so glad to hear that you had such a positive experience with us. We truly appreciate your kind words and are thrilled to know you'll be coming back. We look forward to serving you again in the future!

January 09, 2025

Very fast service and great customer service. AK was very personable, friendly and great to work with. More

by mallie518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AK
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Jan 13, 2025 -

Texas Nissan of Grapevine responded

Thank you for your fantastic review! We're so glad to hear that you experienced fast service and great customer care. AK is truly an asset to our team, and we're thrilled that you enjoyed working with him. We appreciate your feedback and look forward to assisting you again in the future!

January 09, 2025

Wow, so fast with our service and excellent communication, Tony our service advisor was fantastic! More

by cobbchris80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Jan 13, 2025 -

Texas Nissan of Grapevine responded

Thank you for your fantastic review! We're thrilled to hear that you experienced fast service and excellent communication. Tony is indeed a valuable part of our team, and we're glad he made your experience great. We appreciate your feedback and look forward to assisting you again in the future!

January 09, 2025

Samantha was respectful and courteous. She worked to get me in and out in a reasonable amount of time although I did not have an appointment. More

by SPIRITEDEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Jan 13, 2025 -

Texas Nissan of Grapevine responded

Thank you for your great review! We're so glad to hear that Samantha was respectful and courteous, and that she worked efficiently to get you taken care of even without an appointment. We truly appreciate your feedback and look forward to assisting you again in the future!

January 09, 2025

Samantha, Clinton, and Jamal are all amazing. I had no intentions of coming in to get a vehicle. But I'm grateful for all the assistance and patience. 2024 was truly tough for our family and they More

by muarosalynnicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clinton Calhoun
Report | Print
Jan 13, 2025 -

Texas Nissan of Grapevine responded

Thank you so much for your heartfelt review! We're so glad to hear that Samantha, Clinton, and Jamal were able to provide the assistance and patience you needed during such a tough time. It's wonderful to know that they helped make a positive impact, and we're grateful to have been a part of your journey. We wish you and your family all the best and look forward to serving you again in the future!

January 09, 2025

So courteous and polite. Greeted immediately! Given a time frame for completing service Completed in 1/2 the expected time frame! More

by CTORREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Wasef
Report | Print
Jan 13, 2025 -

Texas Nissan of Grapevine responded

Thank you for your wonderful review! We're so glad to hear that you were greeted promptly, and that we exceeded your expectations by completing the service in half the expected time. We truly appreciate your feedback and look forward to providing you with excellent service again in the future!

January 09, 2025

Samantha my service rep was extremely helpful. She followed up before my appt to ensure she understood my issue with my tailgate. Also kept me updated until my truck was ready. Great customer s More

by NICKOLS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Jan 13, 2025 -

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We're so glad to hear that Samantha provided exceptional service by following up and keeping you updated throughout the process. We truly appreciate your kind words and are happy that your experience was a positive one. We look forward to assisting you again in the future!

January 09, 2025

So was great at getting my car in after I had it towed to them was great at scheduling my rental and alleviate the stress of no car to use during the repairs !! He went above and beyond his expectations .!! More

by Ruby Zavala Esparza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AK
Report | Print
Jan 13, 2025 -

Texas Nissan of Grapevine responded

Thank you for your amazing review! We're so glad to hear that AK went above and beyond to make your experience as stress-free as possible, from getting your car towed in to arranging a rental. It's wonderful to know that he made you feel like family with his warm smile and personal touch. We’re also glad to hear Tony provided great service as well. We truly appreciate your kind words and will be sure to share your praise with both of them. We look forward to assisting you again in the future!

January 09, 2025

Excellent service great customer service and quick the advice explain me everything about my services More

by srtransport56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clinton
Report | Print
Jan 13, 2025 -

Texas Nissan of Grapevine responded

Thank you for your excellent review! We’re delighted to hear that you received great customer service and that our team was able to explain everything about your services clearly. Providing thorough information and support is important to us, and it’s wonderful to know that you felt well taken care of. We appreciate you taking the time to share your experience and look forward to serving you again in the future! If you have any further questions or need assistance, please don’t hesitate to reach out.

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