Texas Nissan of Grapevine - Service Center

Texas Nissan of Grapevine responded

Thank you for your excellent review! We’re thrilled to hear that Samantha provided you with amazing service as your advisor. Keeping our customers well-informed during diagnostics and repairs is a top priority for us, and we're glad to know she exceeded your expectations. Your satisfaction is important to us, and we appreciate your recognition of Samantha's efforts. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

Texas Nissan of Grapevine responded

Thank you for your positive review! We’re so glad to hear that Samantha provided you with great service. It’s wonderful to know that you’ve already scheduled your next service with us! Your satisfaction is our priority, and we look forward to seeing you again soon. If you have any questions or need assistance in the meantime, please don’t hesitate to reach out. Thank you for choosing us!

Texas Nissan of Grapevine responded

Thank you for your feedback! We’re glad to hear that your visit went well and that you experienced a shorter wait time. We understand that weather can affect services like car washes, but we appreciate your understanding. If you have any questions or need assistance during your next visit, please feel free to reach out. We look forward to seeing you again, hopefully with better weather for a car wash!

Texas Nissan of Grapevine responded

Thank you for your feedback! We’re glad to hear that our waiting area met your needs during your visit. It's great to know that you found the Wi-Fi reliable, and appreciated the comfortable seating and available power outlets. We strive to make your experience as pleasant as possible, even during longer waits. If you have any additional thoughts or need further assistance, please feel free to reach out. We look forward to serving you again!

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We’re thrilled to hear that our technician provided you with exceptional service and took the time to explain everything clearly. It’s great to know that her positive and caring attitude made a difference in your experience. We truly value our team members who go above and beyond for our customers. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. We look forward to serving you again!

Texas Nissan of Grapevine responded

Thank you for your kind review! We’re thrilled to hear that Samantha provided you with such great service and was communicative throughout your visit. It's wonderful to know she went above and beyond to assist you with your tire key issue. We truly appreciate your feedback and look forward to continuing to provide you with excellent service in the future. If you need anything else, don’t hesitate to reach out!

Texas Nissan of Grapevine responded

Thank you for bringing this serious concern to our attention. We sincerely apologize for the experience you had during your recent visit. Safety is our top priority, and it is standard practice for our team to thoroughly check and test vehicles after any brake work is performed, including bleeding the brakes. To address this matter directly and ensure it is resolved, we encourage you to reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. He will be able to assist you and address any concerns you may have regarding your service. We appreciate your feedback and hope to have the opportunity to make things right. Thank you for your understanding.

Texas Nissan of Grapevine responded

Thank you for your kind review! We’re delighted to hear that you had a good experience during your visit. Providing prompt and professional service is our priority, and we’re glad that Samantha was able to assist you effectively. Keeping our customers informed is essential, and it’s wonderful to know that she made the process smooth for you. We appreciate your support and look forward to serving you again in the future. If you need anything else or have further questions, please don't hesitate to reach out!

Texas Nissan of Grapevine responded

Thank you for your wonderful review! We’re thrilled to hear that you love the friendly service and appreciate our communication about additional repairs. Keeping our customers informed is a top priority for us, and we’re glad that you find our updates helpful. It’s fantastic to know that you’ve been coming to us since 2013! Your loyalty means a lot to us, and we are committed to maintaining the high standards you’ve come to expect over the years. If there’s anything else we can do for you or if you have any questions, please don’t hesitate to reach out. We look forward to serving you for many more years to come!

Texas Nissan of Grapevine responded

Thank you for your positive feedback! We are delighted to hear that you had a quick and helpful experience with our team. Providing efficient and supportive service is a top priority for us, and it’s great to know that we met those expectations during your visit. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. We look forward to serving you again!