Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.4
302 Reviews
Call Service Center (817) 533-4244

302 Reviews of Texas Nissan of Grapevine - Service Center

Sort by
January 12, 2025

Did an amazing job communicating but don't think it takes 2 hour to change oil and not sure why car wash does not open sooner. More

by DREAU2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
Jan 13, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We're glad to hear that our team did a great job communicating with you. We understand your concerns about the oil change time and the car wash hours, and we’ll definitely look into ways to improve efficiency and availability. We appreciate you bringing this to our attention and hope to serve you even better next time!

January 12, 2025

Jamal, finance guy dealing terrible. He made us stand infront of his office 2 hours and when checked with him again asked us either come next working day or he would take 30 minutes more More

by ANISHJOMY
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Waleed
Report | Print
Jan 15, 2025 -

Texas Nissan of Grapevine responded

Thank you for taking the time to share your experience with us. We’re delighted to hear that you had a great experience with Walid and found the sales process smooth. However, we are truly sorry to learn about the frustration you encountered. It’s unacceptable that you and your toddler had to wait for such an extended period, especially when you had already completed the necessary procedures in advance. We appreciate you bringing this issue to our attention, as it helps us improve our service. To ensure your concerns are addressed appropriately, we encourage you to contact our General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com. He will be able to assist you further regarding your experience. Thank you again for your feedback, and we hope to provide you with a more positive experience in the future!

January 11, 2025

I had an amazing experience at this service dept. I am appreciative of the thoughtful communication and timeliness of my repair. More

by LAUREN.MHARVEYY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonious
Report | Print
Jan 13, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your positive experience! We're thrilled to hear that you appreciated the thoughtful communication and the timeliness of your repair. Your satisfaction means a lot to us, and we’re happy to have been able to assist you. We look forward to serving you again in the future!

January 11, 2025

Leo Gannon did a great job keeping me informed about my vehicle and did a great job taking care of me, big difference in your service department from a few years ago. More

by job1067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Gannon
Report | Print
Jan 13, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind words! We're so glad to hear that Leo Gannon kept you well-informed and took great care of you. It's also wonderful to know that you've noticed the improvements in our service department over the years. We truly appreciate your feedback and look forward to continuing to provide you with excellent service!

January 10, 2025

Great staff. Friendly and knowledgeable. The service was efficient and all was right the first time. All repairs were explained and reviewed. It was a good expe More

by irvcrew419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A K.
Report | Print
Jan 13, 2025 -

Texas Nissan of Grapevine responded

Thank you for your great review! We're so glad to hear that our staff was friendly and knowledgeable, and that your service was efficient and accurate. We appreciate you taking the time to share your positive experience and look forward to assisting you again in the future!

January 10, 2025

My service consultant was informative and professional. She carefully and clearly explained the services that were to be performed on my vehicle. More

by westina_hendricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha S.
Report | Print
Jan 13, 2025 -

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We're so glad to hear that your service consultant was informative and professional, providing clear explanations about the services being performed on your vehicle. We truly appreciate your trust and look forward to assisting you again in the future!

January 10, 2025

They corrected a mistake that was done by previous management and it's nice to know they are listening. More

by Linkedstar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Jan 13, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We're glad to hear that we were able to correct a mistake from previous management and that you felt heard in the process. Our team is dedicated to ensuring that our customers have a positive experience, and it’s encouraging to know that our efforts to improve are recognized. We appreciate you taking the time to share your experience and value your trust in us. If you have any further questions or need assistance in the future, please don’t hesitate to reach out!

January 10, 2025

Service team is very professional and knowledgeable. They kept me advised of the status of my servicing. More

by PHINEAS69PHINEAS6999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee
Report | Print
Jan 13, 2025 -

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We're so glad to hear that our service team provided professional and knowledgeable care, and that they kept you informed throughout the process. We truly appreciate your trust and look forward to assisting you again in the future!

January 10, 2025

The price that was originally advertised on the car gurus only was honored only after I almost left the dealership. The frustrating experience was loosing there a lot of time for the routine of bargaining. T More

by mvbeidler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The clerk girl was nice.
Report | Print
Jan 14, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback. We sincerely apologize for the frustrating experience you had regarding the pricing and trade-in process. Your concerns are important to us, and we strive to provide transparent and fair pricing for all our customers. To address your concerns directly, we encourage you to reach out to our General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com. He would like to discuss your experience and see how we can make things right. Thank you for bringing this to our attention, and we appreciate your patience. We hope to have the opportunity to improve your experience in the future.

January 10, 2025

Service was done, but it took. ...5days. Previous time it took 5days also, not good. More

by KENISM1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
not sure of Mechanic.
Report | Print
Jan 15, 2025 -

Texas Nissan of Grapevine responded

We understand your frustration with the extended service duration, and we appreciate you bringing this concern to our attention. A five-day service turnaround is not the standard of efficiency we strive to provide our valued customers. Your feedback highlights a significant area where we need to improve our service speed and overall workflow. Our team is committed to reducing wait times and providing prompt, high-quality service. To address your specific concerns and understand the details of your recent service experience, we invite you to contact our Service Director, Clint Givens, directly at Cgivens@vtaig.com. Clint will be able to review the specifics of your service, investigate the reasons for the extended timeframe, and discuss how we can expedite our service process in the future. We value your patience and are dedicated to delivering a more efficient service experience.

1
...
12
13
14
...
31