Texas Nissan of Grapevine - Service Center

Sopke to Dustin Wallace on the phone (April 22, 2013) explaining the problem with our Altima. Extremely polite young man and very well spoken. Asked us to bring the vehicle in for a diognostic for no c explaining the problem with our Altima. Extremely polite young man and very well spoken. Asked us to bring the vehicle in for a diognostic for no charge that afternoon. Short of the long with this experience, Dustin Wallace is the epitome of customer service y'all. From the moment on the phone to the first face to face visit, he treat us with dignity and respect and as if we were the only customers for the day. Totally focused on our situation and was never distracted by anything or anyone. I know people have bad experiences with dealerships as I have had in the past BUT Texas Nissan and Dustin Wallace have restored my faith in the process. That young man dserves something special for his efforts and the way he represented his employer today. Thank you Dustin for making us feel welcomed and taking care of our problem. We will be back! Eddie G. Aldaco Sr. More

Initial client service here is excellent. Of course, they will accommodate any need that you need met prior to the sale. Once the sale is made, they come across very shady, short, and uncaring. I bought my will accommodate any need that you need met prior to the sale. Once the sale is made, they come across very shady, short, and uncaring. I bought my car at night and missed the dangling fog light and hidden broken bumper. After bringing the car back within the first couple of days for maintenance, Nissan refused to fix it. After speaking with a manager, they proved the car was in perfect condition the morning I bought it via photos but one of the maintenance people drove the car over a curb and broke the bumper and fog light. After bringing this to their attention and having it for word of mouth by a manager they STILL REFUSED to fixed it. Even knowing this car was busted, they still sold it. Rather unethical. The employees called us liars and were extremely rude even after their own manager said it was their fault. They provide the worst customer service experience period AFTER you have bought the car. DO NOT go there if you plan on having future maintenance. They just seem to be all about getting the money and forgetting the customer. More

Poor service department. I've been three times and each time has been worse than before. Do not trust them with your car. Very disappointing. time has been worse than before. Do not trust them with your car. Very disappointing. More

Thank you Rex (Service) for your great help today! Texas of Grapevine oil change special is the best price around by far. I shopped around and saw your Internet Special. The shuttle service took me to work of Grapevine oil change special is the best price around by far. I shopped around and saw your Internet Special. The shuttle service took me to work in Grapevine and i will wait on your call to schedule them to pick me up. More

POOR Customer Service on the service side. Sales may be good (don't know), but the rest of it SUCKS! I have been begging for anyone to go over my invoice of $900 after two weeks of no returned phone calls good (don't know), but the rest of it SUCKS! I have been begging for anyone to go over my invoice of $900 after two weeks of no returned phone calls by the "designated" service assistant...well, guess what, he was no longer with the company, I learned after. His voicemail was still saying" You have reached Desmond...etc" The Service manager that calls with a recorded message at your house to say " Thank you bla bla, call if you have issues" well, I called him hoping he will live up to the promises on the recording. His name is Shannon Grape. Guess what he called back only after 4 days and three voicemails just to tell me, sorry I am busy I will call you on Monday and NEVER called back. I called back , I am not kidding, 10 more times. NOTHING! They only got $1800 from me ($900 paid by me and the rest covered by my extended warranty) Very disappointed and just feeling helpless about it. I work for Mercedes and this could never happen ...and if it did, someone would be fired. Customer is always first. And at the end I wonder if this was going to happen if I was a man.... I will never take my car back there. I wish I could give a ZERO rating. More

Brandon was very knowledgeable and outgoing. He worked extremely hard to get a deal worked out that met my requirements as well as the dealerships. Very personable and approachable. Every salesperson shou extremely hard to get a deal worked out that met my requirements as well as the dealerships. Very personable and approachable. Every salesperson should be as good as Barandon. Thanks Brandon!!! More