Texas Nissan of Grapevine - Service Center

Texas Nissan of Grapevine responded

Thank you for your positive review! We’re delighted to hear that our staff provided friendly service and maintained clear communication throughout your repair process. Timeliness is important to us, and we're glad that your repairs were completed promptly. Your feedback is greatly appreciated, as it reinforces our commitment to delivering excellent customer service. Thank you for choosing us, and we look forward to serving you again in the future!

Texas Nissan of Grapevine responded

Thank you for your outstanding review! We are thrilled to hear that your service experience exceeded your expectations. Our service advisor's commitment to efficiency, kindness, knowledge, and professionalism is exactly what we strive to deliver. Being recognized as your "best service experience ever" is an incredible honor that our entire team will be proud to hear. We appreciate you taking the time to share such detailed and positive feedback about your interaction with us. Thank you for choosing Texas Nissan, and we look forward to continuing to provide exceptional service in the future!

Texas Nissan of Grapevine responded

Thank you so much for your kind words! We’re delighted to hear that you love our dealership and that Tony has been a great service advisor for you. It's wonderful to have loyal customers like you, and we’re grateful for your continued trust over the past two years. If there’s anything more we can do to enhance your experience, please don’t hesitate to reach out. We look forward to serving you for many more years to come!

Texas Nissan of Grapevine responded

Thank you for your kind feedback! We’re delighted to hear that your car was ready as promised and that our service advisor took the time to listen to your needs. Providing attentive and responsive service is our goal, and it's great to know we succeeded during your visit. We appreciate you choosing us for your service needs and look forward to serving you again in the future!

Texas Nissan of Grapevine responded

Thank you for sharing your positive experience! We’re glad to hear that you found our service timely and that you felt no pressure or upselling during your visit. Providing our customers with honest and straightforward service is a priority for us, and it's wonderful to know that we met your expectations. We appreciate your trust in us and look forward to welcoming you back in the future for any of your vehicle needs. Thank you for choosing us!

Texas Nissan of Grapevine responded

We sincerely apologize for the frustration and disappointment you've experienced. It’s understandable that encountering a known problem outside of the warranty window would be incredibly frustrating, especially after multiple visits for the same issue. We take your feedback seriously, and it’s clear we need to address your concerns more thoroughly. Unfortunately, we are unable to find the records of your visit in our system using this screen name, and are unable to properly address your situation. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. He would appreciate the opportunity to discuss your experience in detail and explore potential solutions. Thank you for bringing this to our attention, and we hope to hear from you soon so we can work towards a resolution.

Texas Nissan of Grapevine responded

Thank you for your wonderful review! We’re delighted to hear that Samantha provided you with excellent customer service and took great care of you. Our team is dedicated to ensuring a positive experience for all our customers, and it's fantastic to know that Samantha's efforts made a difference. We appreciate your feedback and look forward to serving you again soon!

Texas Nissan of Grapevine responded

Thank you for your wonderful review! We’re delighted to hear that you consistently have a great experience with our service department and that your Murano is well taken care of. It’s fantastic to know you appreciate the quality of our work and timely service. We’re grateful for your loyalty to Texas Nissan and look forward to serving you for many more years to come. If you need anything in the future, please don’t hesitate to reach out! Thank you once again!

Texas Nissan of Grapevine responded

Thank you for your positive review! We’re thrilled to hear that you had a great experience with our advisor and that you found our service timely and efficient. We truly appreciate your trust in us for servicing your three Nissans. We look forward to continuing to take care of your vehicles in the future. If you need anything at all, please don’t hesitate to reach out!

Texas Nissan of Grapevine responded

Thank you for your kind words! We’re thrilled to hear that Leo and his team were able to accommodate you on short notice. Our goal is to provide exceptional service, and it’s great to know that we could meet your needs even without a scheduled appointment. Your appreciation of our team's efforts means a lot to us. We look forward to continuing to provide you with excellent service in the future. Thank you for choosing us!