Texas Nissan of Grapevine - Service Center

Texas Nissan of Grapevine responded

Thank you for the wonderful review! We’re so glad to hear that you had a great experience and that Samantha provided you with excellent service. We truly appreciate your feedback and are happy that she could help you explore all your options in a professional manner. If you need anything in the future, don’t hesitate to reach out. We look forward to serving you again!

Texas Nissan of Grapevine responded

We're so glad to hear that our service team provided professional and courteous service, and that your car was completed on time. We appreciate your trust in us and look forward to serving you again in the future!

Texas Nissan of Grapevine responded

We sincerely apologize for the ongoing dissatisfaction you’ve experienced during your visits to our service department. While we’re glad to hear that Raymond provided great service, it’s concerning to know that your overall experience did not meet your expectations. Your feedback is incredibly important to us, and we take your concerns seriously. We strive to deliver a high level of service consistently, and it’s clear that we need to address the issues that have affected your experience. To discuss your concerns in more detail and work towards a resolution, we encourage you to contact our Service Director, Clint Givens, at Cgivens@vtaig.com. Clint is committed to understanding the specifics of your situation and ensuring that any issues are appropriately addressed. Thank you for bringing this to our attention. We appreciate your feedback, and we hope to have the opportunity to improve your experience in the future.

Texas Nissan of Grapevine responded

Thank you for your fantastic review! We're thrilled to hear you had a great experience at Texas Nissan of Grapevine. Your recommendation means a lot to us, and we look forward to helping your family and friends with their car-buying journey!

Texas Nissan of Grapevine responded

Thank you for your feedback, Muriel! We’re glad you enjoyed our waiting room and appreciate your patience. We strive to improve our service times while maintaining quality. Your input helps us continue to enhance the customer experience. Looking forward to serving you again!

Texas Nissan of Grapevine responded

Thanks! We're thrilled to hear about your great experience with Samantha. Our team strives for professionalism and clear communication, and it’s wonderful to know that Samantha made a positive impact. We look forward to seeing you again soon!

Texas Nissan of Grapevine responded

We are deeply sorry to hear about the misplacement of your handicap placard during your recent service visit. We understand how critical this document is and recognize the significant inconvenience this has caused you. We appreciate your long-standing positive experience with our dealership and are concerned that this incident has disrupted the trust you've placed in us. Our team takes the responsibility of safeguarding personal belongings very seriously, and we clearly fell short of our usual standards during this service. To fully address this matter and ensure we understand exactly what happened, we invite you to contact our Service Director, Clint Givens, directly at Cgivens@vtaig.com. Clint is prepared to investigate the circumstances surrounding the missing placard and work towards a resolution that restores your confidence in our service. We value your continued patronage and are committed to making this right. Thank you for bringing this to our attention and giving us the opportunity to correct our mistake.

Texas Nissan of Grapevine responded

Thank you for your thoughtful review! We’re thrilled to hear that Tony provided you with clear and helpful service, and it’s wonderful to know he’s been able to assist you twice in the past two months. Your kind words about Tony and our team at Texas Nissan of Grapevine mean a lot to us. If there’s ever anything else you need, don’t hesitate to reach out. We’re always here to help!

Texas Nissan of Grapevine responded

Thanks for the awesome feedback! We're thrilled to hear that Tony provided you with excellent support. We'll make sure to pass along your appreciation. Your satisfaction is our priority, and we look forward to continuing to serve you!

Texas Nissan of Grapevine responded

Thank you for the wonderful review! We're so glad to hear that AK has provided you with excellent service. We truly appreciate your kind words and are happy to know that he’s made your experience quick and informative. We look forward to serving you again soon!