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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.3
116 Reviews

116 Reviews of Texas Nissan of Grapevine - Service Center

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June 16, 2022

I wanted to recognize Ryan Glowinski, Grapevine Nissan Service Advisor for his assistant and help on a huge issue we had with my girlfriend car. Even though our issue with vehicle had nothing to do with G More

by S.ambrose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Glowinski
Jun 17, 2022 -

Texas Nissan of Grapevine responded

Thank you for the positive feedback!

August 31, 2021

Good service is hard to find these days.But I have had Good service is hard to find these days. But I have had great service At Texas Nissan for over 10 years they are exceptional. Great people Thanks More

by Randy.mc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe, Nikki Van Doran
Sep 01, 2021 -

Texas Nissan of Grapevine responded

Thank you for your positive feedback!

July 17, 2021

Texas Nissan of Grapvine services department a scam/fraud . Literally shady people working.. I had bought their oil change special buy 5 and get 2 free. after 2 oils changes, they have cancelled rest of More

by Farhan Alam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
AJ
Jul 19, 2021 -

Texas Nissan of Grapevine responded

Farhan, thank you for taking the time to speak with Mark Topham about your concerns. If we may be of any further assistance, please reach out to Mark once more at 817-380-3928 or Mtopham@vtaig.com.

June 22, 2021

The service advisor had issues getting everything done because he kept forgetting what was requested, what should have been a fairly quick visit took half a day. I was charged for a new key plus programmi More

by danflynn25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
AJ
Jun 23, 2021 -

Texas Nissan of Grapevine responded

Dan, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please reach out to Mark Topham at 817-380-3928 or Mtopham@vtaig.com to discuss this further.

September 07, 2020

They ruined my car. It worked when I arrived, didn't work when they finished. I took my car back to Texas Nissan so they could repair what they had broken (their request) . After I had waited patiently for More

by Steve L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Director Mark Topham
Sep 10, 2020 -

Texas Nissan of Grapevine responded

Hello Steve, thank you for your feedback. We're sorry to hear that you are not satisfied with your experience with us. We can assure you that we would never damage a customer's vehicle and not take measures to make things right. At your earliest convenience, please reach out to Mark Topham at 817-380-3928 to discuss this further.

Sep 10, 2020 -

Steve L responded

Disingenuous reply. I can assure you that the Mark Tophan I met has no interest in doing anything other than finding justification for his behavior. Texas Nissan did damage my car and not only refused to correct it but behaved in an unprofessional, aggressive and dismisssive manner. Why would anyone want to work further with that? The review is well deserved. The funny thing about this response is that I received a followup call about a week after this incident. The customer service person had a similar patronizing response and with literally zero surprise or inflection offered 15% off the work required to fix Texas Nissan's mistake. I guess damaging customer vehicles can be a creative form of generating revenue.

June 22, 2020

Lost for Words My experience has been more than abhorrent, for both occurrences (June 4, 2020, and June 10, 2020). I am lost for words. As a personal analysis, the p More

by l.hendrieth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Arriaga; Nick Keto; Jose Garza
May 08, 2020

Always Got Five Star Service at Texas Nissan Grapevine I bought my Nissan Altima from this dealership in 2011, Its been 9 Years now, I cannot think of going anywhere else apart from this dealership. The l More

by mubasherwarraich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bret Palmer
January 20, 2019

Buyers Beware Texas Nissan of Grapevine admitted it was their fault for burning up our car after an oil change. What they didn’t do was make it right afterwards. More

by Car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
General manager
October 09, 2018

Worst experience I’ve ever had Every time I would take my car or something oil change for fixing it will come up with something else today the last String they told me hundred per More

by Calin
Recommend Dealer
No
Employees Worked With
Nikki Van Doran
August 11, 2018

Service was awesome First time bro going my car into service. I worked with Joe and he did a great job. I just came in for an oil change and tire rotation. Joe made sure More

by Carbear32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe , Nikki Van Doran