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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.4
216 Reviews
Call Service Center (817) 533-4244

216 Reviews of Texas Nissan of Grapevine - Service Center

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January 23, 2025

My best buying experience, they gave me a really great deal package and the personal are very helpful and professional, they really know how to take care Veterans. More

by canizo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Figueroa
Report | Print
January 22, 2025

Great service. Kept me updated on service. Vehicles settings not messed with. Service advisor AK very personable. More

by QUENTEN.GOLDSTEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AK
Report | Print
Jan 23, 2025 -

Texas Nissan of Grapevine responded

Thank you for your positive feedback about our service. We appreciate that our service advisor AK kept you informed throughout the process and maintained your vehicle's settings exactly as you expect. Our team is committed to providing transparent, personalized service that meets your specific needs. We're glad AK's personable approach enhanced your service experience, and we appreciate you taking the time to share your satisfaction.

January 22, 2025

Service was good and they hit the expected timeline and communicated on progress. Overall a decent experience. More

by jeff.sawyer13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Jan 23, 2025 -

Texas Nissan of Grapevine responded

We appreciate your positive feedback about our service. We're glad we met your expectations by completing the work within the anticipated timeline and keeping you informed about the progress. Our team is committed to providing clear communication and reliable service. Thank you for choosing our dealership and for sharing your experience.

January 22, 2025

Same like any other. ...time will tell on your work performed on the car....if it has been done well than your dealership would be a place i could recommend to others...in More

by LOCOMOCO1313
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall at the moment
Report | Print
Jan 23, 2025 -

Texas Nissan of Grapevine responded

We appreciate your honest and balanced feedback and understand that trust is earned over time. We recognize that our performance and the quality of our work will ultimately determine your long-term satisfaction. Our team is committed to delivering high-quality service and standing behind every repair and maintenance job we perform. We welcome the opportunity to demonstrate our commitment to excellence and hope to earn your full confidence through consistent, reliable service. Your perspective is important to us, and we are dedicated to meeting and exceeding your expectations. Thank you for sharing your thoughts and giving us the chance to prove our value.

January 22, 2025

personable-- professional--Knowledgeable Very helpful in all areas needing to be dealt with. Will use again! More

by rreads
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Wasef
Report | Print
Jan 23, 2025 -

Texas Nissan of Grapevine responded

Thank you so much for your wonderful feedback! We're thrilled to hear that you found our team to be personable, professional, and knowledgeable. Our goal is to provide comprehensive support to our customers, and it's great to know we met your needs effectively. We appreciate your trust in us and look forward to serving you again in the future!

January 21, 2025

Everything good but wait was terrible from told 2 and 1/2 to being alittle over 4 More

by Dhfoxy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond’s tipps
Report | Print
Jan 22, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We’re glad to hear that most aspects of your visit went well, but we’re sorry about the extended wait time. We understand how valuable your time is and will work to improve our processes to make visits more efficient in the future. We appreciate your patience and hope to provide an even better experience next time.

January 21, 2025

My service rep was awesome. The best service I’ve ever had. I will def use them again. More

by deannanelson68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonious, wasef
Report | Print
Jan 22, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind words! We’re delighted to hear that your service representative provided you with such an exceptional experience. Knowing this was the best service you’ve ever had truly means a lot to us. We look forward to assisting you again in the future and continuing to exceed your expectations!

January 21, 2025

Great service and communication, fast and reliable , will definitely use this location again for future appointments More

by HOBRAIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Tipps
Report | Print
Jan 22, 2025 -

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We're delighted to hear that you received great service and communication during your visit. Providing fast and reliable service is our goal, and we're glad to have met your expectations. We look forward to assisting you with your future appointments. If you have any questions or need further assistance, please don't hesitate to reach out.

January 21, 2025

The customer service representatives were extremely helpful & courteous! Leo is a gem! Only problem I ran into was they couldn’t wash the car as they normally do, due to burst frozen pipe!!! More

by lindanoor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Jan 22, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind words and for sharing your experience! We're thrilled to hear that our customer service team, especially Leo, made such a positive impression. We'll be sure to pass along your compliments! We sincerely apologize for the inconvenience caused by the frozen pipe affecting our car wash service. Unfortunately, the weather threw us a curveball, but we’re working to resolve it as quickly as possible. We greatly appreciate your understanding and hope to provide you with the full experience next time. Thank you for your support, and we look forward to seeing you again soon!

January 21, 2025

Great service. Tony was quick and took care of everything. Even competed two recalls I did not even know about. More

by joepstandish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Jan 22, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We're so glad to hear that Tony provided quick and efficient service while ensuring everything was taken care of for you. Taking the extra step to address those recalls is all part of our commitment to keeping you safe and confident in your vehicle. We appreciate your trust in us and look forward to assisting you again in the future. If you ever need anything, don’t hesitate to reach out. Thanks again!

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