Texas Nissan of Grapevine - Service Center

Was shakey at 1st but that dude got canned and then my normal advisor Samantha took over. normal advisor Samantha took over. More

Yesterday my customer service representative was excellent. Samantha Seyavong was a great listener, attentive, knowledgeable and most of all interested in doing her job with such courtesy and prof excellent. Samantha Seyavong was a great listener, attentive, knowledgeable and most of all interested in doing her job with such courtesy and professionalism that I will be happy to go back to this service department. More

More attentive to customers pulling up for service. Waiting a bit before someone came and greeted me. Waiting a bit before someone came and greeted me. More

This is the second time I have had issues with the service department. I do not think I will trust them with my car again. I was going to be charged for 4 hr of work when I had a rodent chew through service department. I do not think I will trust them with my car again. I was going to be charged for 4 hr of work when I had a rodent chew through 3 wires. I was told it would be a minimum of four hours work and that Nissan did not make replacement parts for this part of my wiring harness so they would have to replace it. I asked them about using a pigtail and the service department acted like they had never heard of that on repeated that Nissan does not carry that replacement piece. So I told them I would pick it up my car and I found the pigtail replacement piece in about 30 seconds of a google search. The company out of Houston mailed me the part plus tax for less than a hundred dollars. I added the pigtail to the three chewed lines and it fit perfectly onto the ac switch. Put the 15 plastic clips back into place and attached the front mud flap back on with the 6 screws and saved myself a minimum of 1000 dollars just in labor. Just because the service department was unable to help or solve the issue for me or with me. More

5star visit. Rep was knowledgeable and answered my questions prior to service. Expectations were clearly communicated Rep was knowledgeable and answered my questions prior to service. Expectations were clearly communicated More

Prompt service on a very busy day. Mr Webster greeted me quickly and with a sense of humor. Job was completed relatively quickly as promised Mr Webster greeted me quickly and with a sense of humor. Job was completed relatively quickly as promised More

Prompt, friendly, responsive, not pushy, honest. These are the qualities that I look for in a service center and this dealership does not disappoint These are the qualities that I look for in a service center and this dealership does not disappoint More

They are great group of guys. They are very professional and let you know what they plan on working on and why. They are very professional and let you know what they plan on working on and why. More

I the man that walked me through my experience at the dealership was very kind, thoughtful towards me, gave me his full attention and explained in detail everything that related to my car. Great Guy, de dealership was very kind, thoughtful towards me, gave me his full attention and explained in detail everything that related to my car. Great Guy, definitely a keeper to have on your team! More

The staff was very helpful and curteous. They answered my questions that I had. No oroblems They answered my questions that I had. No oroblems More