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Texas Nissan of Grapevine - Service Center
Grapevine, TX
553 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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553 Reviews of Texas Nissan of Grapevine - Service Center
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August 28, 2025
The advisor was very friendly and professional. The drawback was that I had an appointment for oil change and it took almost three hours to complete. The drawback was that I had an appointment for oil change and it took almost three hours to complete. More
by ELMERMARTINEZ32
Verified CustomerEmployees Worked With
Ms. V
August 28, 2025
Customer service was great! However, the installation of the weather stripping on my windshield was not done well at all. I need to return so that the technician can do a bett However, the installation of the weather stripping on my windshield was not done well at all. I need to return so that the technician can do a better job of installing it. More
by SMOOTHEJAZZ1
Employees Worked With
Disney Vega-Hernandez, Jonathan Garcia, Chase
August 26, 2025
I am truly upset with Texas Nissan? Grapevine and would like to escalate to Nissan head office. I have purchased Nissan Sentra from the same dealership and the model is 2022. The batter Grapevine and would like to escalate to Nissan head office. I have purchased Nissan Sentra from the same dealership and the model is 2022. The battery has gone bad and Nissan has failed to accept the warranty on the battery and take ownership. Further want to sell new battery when current battery did not survive 3 years and wants to give warranty of 7 years. Make no sense for me. Please call me at 945-250-8014. Please correct me in case I am wrong More
by harishnayari
Employees Worked With
Raymond
August 23, 2025
Great dealership with a good variety of vehicles. The salesman and woman were wonderful, prompt, and very helpful. Will definitely buy from this location again! The salesman and woman were wonderful, prompt, and very helpful. Will definitely buy from this location again! More
by NA13
Employees Worked With
Elix and Jacob
August 18, 2025
My service guy was new and no other employees came to assist him throughout my process. I was told that tire rotation was included when I called to schedule the service and it was not done. The person th assist him throughout my process. I was told that tire rotation was included when I called to schedule the service and it was not done. The person that scheduled my service was very professional, kind, and knowledgeable; however, the guy that came to assist when I arrived did not seem to be ready to be working alone. Also, for the amount of time that I was there you you would think I got more than just an oil change More
by ashleymosoey_27
Employees Worked With
Maddy scheduled my appt Jacob Hillman was service advisor
August 17, 2025
Dropped off my car Saturday morning. No call nor acknowledgment of voicemails left. Went to pick it up at 4:45pm (they close at 5:00pm) and was told that my key fob had been lost and the No call nor acknowledgment of voicemails left. Went to pick it up at 4:45pm (they close at 5:00pm) and was told that my key fob had been lost and the service writer had been unable to find it. Needless to say NO work had been performed/completed. Had to return home to get second key out of safe. Returned to pick up my truck. I was told that they were ordering a new key fob and it would be in by Tuesday morning. Instead I received a call from the assistant manager, Shawn, stating that he ‘thinks’ they found the key to my truck. I asked about the new key fob that he told me they were ordering and he stated that they would not be ordering a new one as, again, he thinks he finally found my key. More
by 350zx
Employees Worked With
Raymond, Shawn, & Chase. The manager NEVER reached out to me.
