Texas Nissan of Grapevine

I will never buy a vehicle from this dealership.I bought a sentra here and it has been giving me problems 2 weeks into owning it.The stupid technicians keep on telling me that is how the car suppose to be.R a sentra here and it has been giving me problems 2 weeks into owning it.The stupid technicians keep on telling me that is how the car suppose to be.Really! A car suppose to give so much problems.Never me again. More

Logan was the best! He made our whole car buying experience easy and painless! Logan was very personable and was not pushy! If you go there ask for Logan he will defiantly make you feel like a guest experience easy and painless! Logan was very personable and was not pushy! If you go there ask for Logan he will defiantly make you feel like a guest and not just a paycheck...thanks Logan for all your help! More

One of the better experiences at a car dealership! As with a lot of dealerships, it is way to lengthy to purchasing a vehicle... It is a dealership that I will recommend or even purchase from. They ha with a lot of dealerships, it is way to lengthy to purchasing a vehicle... It is a dealership that I will recommend or even purchase from. They have a great feature, that allows you to claim any dents or touch up at the dealers cost More

Looking online I found a Nissan Sentra fully loaded l5k Looking online I found a Nissan Sentra fully loaded l5k miles and very reasonable price.(11,495) At Texas Nissan 1401 West Hwy 114 Grapevine, TX Cal Looking online I found a Nissan Sentra fully loaded l5k miles and very reasonable price.(11,495) At Texas Nissan 1401 West Hwy 114 Grapevine, TX Called to verify it was in stock.(all calls monitored for quality customer service) The operator suggested I make an appointment. I asked if the car was in stock she said "yes". She stated "If the car sells before your scheduled appointment we will do what ever we can to put you in another vehicle" Red flag!!! I asked her for the name of a particular salesperson to ask for upon my arrival.She provided me with no contact name....Instead I was issued a "secret" 9 digit number. She said "Just present the salesperson with this number and that is all you need. I took my title and a blank check as I planned to pay cash for the car with or without my trade. I drove the 32 miles to Grapevine where I was greeted with festive balloons tied to various cars on the lot.(Balloons... another red flag) I entered the used car dept and stood for a few minutes. I walked down the hallway and opened the back door to find two salesman standing in the shade of the building. I asked if they were salesmen? I told them what I was there for and gave them my "secret number." I could tell from their expression they had no idea what I was talking about. He looked on the sales board and in the inventory computer. No car fitting that description was in stock. He informed me that he thought it has been sold "But I have a 2007 with 46,000 miles I could show you." he offered. I explained I had driven the distance as I wanted to see THAT car. I politely thanked him explained I had enjoyed the 45 minute drive to Grapevine as I walked to my beautiful 2001 Honda with 113,000 miles, a few whiskey dents and bird poop burned on the hood from the intense Texas heat. I then called the 866 number ( call recorded for quality customer service) 3rd red flag! The operator sounded as if she was a 13 yr old girl waiting for her daddy to get off work and for fun she was allowed to answer the phone ( joint custody I am sure.) I offered my " secret number" for verification but she was no help. I then asked to speak to the internet sales manager. I explained my issues politely and he said " We will try what ever we can to get you in a car today" I explained I would enjoy the scenic drive back to Dallas to Trophy Nissan as I would be reluctant to do business with a dealership that had wasted my time when I had followed all of the necessary procedures to utilize my limited time on a Saturday. After returning home I went to Cars.Com the the posting of my dream Sentra. I entered a fictitious name and my phone number indicating I was a "doctor" and wanted to look at the same car for my "daughter who was in college" I promptly received a call on my cell phone. When I asked about the car I was told "it was sold but I have a few more I can show you". He then suggested the black one with 46,000 miles . Blah blah blah. I am actually happy that the car of my desires was not in their inventory as I would have slit my throat first before having to give any of my money to them. The best feeling I had from this experience is the satisfaction I got looking in my rear view mirror at that dealership TEXAS NISSAN 1401 west HWY 114 Grapevine TX 866-559-3413 ( remember all calls monitored for quality customer service) as I drove away with my blank check in my wallet and the title in the glove box of my old reliable Honda. More

Be VERY careful when you buy from this dealership. My sister and brother in law purchased a car from them and have had nothing but a HORRIBLE experience. Started off with their website advertising vehicl sister and brother in law purchased a car from them and have had nothing but a HORRIBLE experience. Started off with their website advertising vehicles on the site for one price and when you get there, the vehicle is a higher price because they added THOUSANDS of dollars worth of OPTIONAL equipment. The first car was of course "just sold" so they had to look at another vehicle which was of course more expensive. Financing was a total scam. They were told they could only secure financing through one place and ironically my sister just got a letter in the mail advising her of her dealership approval through Chase. (they didn't tell my sister about that one). Turns out they had my sister finance at a higher interest rate than what Chase was offering. (dealer gets more of a kick back for the customer signing on a higher rate). In anycase.....FALSE ADVERTISING ON THEIR WEBSITE!!! BEWARE! GET YOUR OWN PREAPPROVAL BEFORE GOING THERE AND DON'T LET THE DEALERSHIP OFFER YOU FINANCING. More

This was my 22 year old daughter's first experience at purchasing her own car. She went to the dealership by herself and called with with information as it became available. At first it sounded like the s purchasing her own car. She went to the dealership by herself and called with with information as it became available. At first it sounded like the salesman was trying to sell her something, anything, even a horse and wagon. I was concerned about her feeling pressured. In the end, she made some good decisions and Jordan gave her some good guidance. We had a great experience. More

The service was great!!! Very good costumer service. The sales person was very interested to please me with the car that I needed. He showed me some cars and let me try the one that I liked. Mr Brandon was sales person was very interested to please me with the car that I needed. He showed me some cars and let me try the one that I liked. Mr Brandon was very helpful and explained the process of buying the vehicle. He make sure I undertood everything. I'm very pleased with my purchase of a Nissan Xterra 2006. More

Started out with leads that I found on auto trader and had to check them out. Showed up @ 8:30 pm and started test driving with dustin and he stayed till midnight to help us close the deal. Derek stayed a had to check them out. Showed up @ 8:30 pm and started test driving with dustin and he stayed till midnight to help us close the deal. Derek stayed as well working out all the finance issues overall it was a easy and great experience I felt like they both went above and beyond to make sure we were satisfied I would defiantly recommend them. We managed to turn my hardcore ford loving husband into a Nissan fan! Total loving my pathfinder! More

Stuart helped my son, Garrett find a quality pre-owned vehicle in his price range. Garrett was initially looking for a Nissan 350z for $9995.00 but when we discovered that it had been sold over the weeke vehicle in his price range. Garrett was initially looking for a Nissan 350z for $9995.00 but when we discovered that it had been sold over the weekend, Stuart led us to a Mazda RX8. Stuart was very warm and friendly and worked to keep the price affordable for Garrett. Garrett is pleased with his purchase and we appreciate all of Stuart's attentiveness as well as the rest of the staff (detailing the car and financing options). More

This was the first time I bought a car on my own and Brandon Vidal made the process very easy and not intimidating. Eventhough I was originally looking at an M35 which were all sold he convinced me of t Brandon Vidal made the process very easy and not intimidating. Eventhough I was originally looking at an M35 which were all sold he convinced me of the G35 Sedan and I am in love with my car. I appreciate his hard work and friendliness and have already recommended him to a friend when she is ready to purchase her next vehicle. More