Texas Nissan of Grapevine

The service advisor had issues getting everything done because he kept forgetting what was requested, what should have been a fairly quick visit took half a day. I was charged for a new key plus programmi because he kept forgetting what was requested, what should have been a fairly quick visit took half a day. I was charged for a new key plus programming but again he forgot to get the key and have the work done. I used to go out of my way to get service here but things have gone seriously down hill. There are too many options so I doubt I’ll be back here. More

Very bad experience. I don’t want to go over every single detail but a few items. 1. I spent 7 hours and half to buy my vehicle. 2. When I went to finance I declined the extended warranty because it was o detail but a few items. 1. I spent 7 hours and half to buy my vehicle. 2. When I went to finance I declined the extended warranty because it was over priced he said if you don’t buy the warranty we will go up on the car price. 3. Middle row of seat. All need to be fixed and I requested that before I bought and they said yes we will order the piece and you can come back and will get fixed ... that was a lie .. they order hook and loop tape and they hand it to me and the guy who gave me the tape he said this won’t work but this all what we can do. I have few more things to talk about but maybe later. I don’t recommend this dealer. The worst ever Find different Nissan dealer The one in Richardson is a way better. I will try to make a complain to Nissan company about this dealer. More

Things started great. We had an honest conversation with the sales guy and didn't think we could make it work. I expressed some safety needs to the gentleman. Next day my wife made the deal but unfortunat the sales guy and didn't think we could make it work. I expressed some safety needs to the gentleman. Next day my wife made the deal but unfortunately this is where it went downhill. After accepting down payment 2 sales guys lied to my wife and then tried to sell the car after she had money down on it. Manager stepped in and finished things. When she brought it to me, front lights still didn't work, broken glass all throughout under back seat. And they tried to charge me 600 for cleaning it up after they bought it. My kids have to ride there! Also another thing still broken inside. I reached out to the guy that stepped in to help my wife. He seemed genuinely interested to help. He asked me to text him...I have...now he has ghosted me. I have all this on record. I reached out to owner...nothing. reached out to GSM...multiple messages with number left. Nothing. Reached out through email. Nothing. Reached out through website...nothing. 15+ contacts...nothing. I have fixed everything wrong since I've been dealing with this for almost 3 months except one thing...but no help. I'm pretty easy going but I feel the boss needs to know how certain employees are treating women and customers. I don't want the same to happen to someone else.. There has to be some great people there...I talk to them on the phone as they tell me the GSM or owner are not there when I call.. So I leave a message and number. I hope anyone going there gets them so they will be treated properly and not ignored. More

I'm shocked when I read the reviews. I had one of the if not the best experience in purchasing my Nissan Rogue. One negative thing was the man in finance not wearing a mask. When I said something he said he not the best experience in purchasing my Nissan Rogue. One negative thing was the man in finance not wearing a mask. When I said something he said he already had his both of the shots and his allergies were killing him. Seeing that I just went to cancer surgery and procedures I thought he was inconsiderate of others but let it go as some people overreact in violent ways. Also, the payoff balance on my trade-in was rounded up which added $35.00 to my finance figure. Think about it . . . if they added $35.00 to every person's unpaid balance. Lastly, I only got one fob but was told that I could buy another one from a vendor that comes to the dealership every Wednesday morning for $200. More

Came in to Texas Nissan of Grapevine to buy a Maxima. Everything the car salesman did was excellent. When I went in to do financing the gentleman that did the financing for me, asked if I was interested Everything the car salesman did was excellent. When I went in to do financing the gentleman that did the financing for me, asked if I was interested in an extended warranty and i was interested in extending my warranty to 100k. He also asked if I was interested in a maintenance plan which I was on the fence about and the gentleman could see that. Next, he stated that if I purchase the maintenance plan all I would be responsible for would be tires, he even went as far as saying that even my windshield wiper blades are covered. He stated the maintenance plan and the warranty would be an additional 4k. I didn't think this was out of the ordinary since ten years ago I purchased a BMW and they had a maintenance plan like this gentleman was describing. I ended up purchasing both the maintenance plan and the extended warranty. The guy printed the documents up and highlighted the areas I needed to sign put it in front of me and said this is for your warranty and maintenance, in fact he said this is for your platinum maintenance plan and unfortunately I signed. Fast forward to a week ago, I went to get my 10k scheduled maintenance at Texas Nissan of Grapevne, and they yes that will be $59 for this and $20 something for this. I kindly told the gentlemen that I had the platinum maintenance plan to which he said no you don't. He stated that all I had bought was 20 oil changes and tire rotations. I called looking for the finance guy and shockingly he is no longer employed there. Next, I reached out to the finance manager Jared and explained the above he called me back a couple of days later and said I can't get what my representative stated to you but I think I can at least get you scheduled maintenance taken care just let me reach out to my boss for the ok. I stated that I would be more than satisfied with that. Today Jared called me and stated they will be unable to provide what the he stated and if I don't want it to just call and cancel. So I'm going to be canceling every additional thing they sold me. The warranty that they sold me wasn't even through the manufacturer. Now I can't get the manufacturer warranty that I thought I was getting in the first place cause the car has 10k miles on it. I really feel as if the pulled the old bait and switch. Do yourself a favor and don't do business at Texas Nissan of Grapevine! More

This dealership is a scam. Literally shady people working here. They added on a warranty that I never asked for or would be told I was receiving. They never even gave me the paperwork on said warranty I boug here. They added on a warranty that I never asked for or would be told I was receiving. They never even gave me the paperwork on said warranty I bought (which again they just put it on there without telling me) the car was listed sticker for 14k they took out 25k through a loan in my name when they said they would take it out for $15,200 (by the time tax title and license was factored in) with that being said I also put 5k down in cash so they basically just pocket my down payment of 5k and still took out a 25k loan. This was last night, I went to return the car today and they want to take $2200 as a restocking fee in order to void the deal, $2200 of my $5k that they didn’t even use towards the down payment. I will be going to the better business bureau and corporate. These people are crooks including salesman -Sarah (who needs to work on her attitude.) finances- Ron is very nice but not very thorough on what steps are actually being taken and last but not least manager- David, he proceeded to lie and say steps couldn’t be taken the other two people with me called him out on it and then he wanted to argue with me like a child and not trying to do anything to rectify this situation. I will take this down if it’s handled accordingly and you admit to your false advertisement and just plain deceitful. The customer service here has been the worst I’ve ever experienced. Would not recommend to anyone ever, not even my worst enemy. More

I saw a used car pop up on a site I was tracking and I reached out to the dealership. Salesperson Jeff Wright answered the call and within minutes I had a firm price and some pictures and even a video of reached out to the dealership. Salesperson Jeff Wright answered the call and within minutes I had a firm price and some pictures and even a video of the car. Put a deposit on a cc to hold the vehicle and further inspection began. I was far out of state, and asked for a LOT of detailed pictures and videos. I asked for detailing work to be done to the car, and asked for a service report. Jeff Wright got it all done for me within a few days, and I made the final payment. Basel Abbas oversaw the transport of the vehicle and even face-timed with me as they were loading the car onto the enclosed trailer. Total time from 1st call to dealership to delivery of vehicle to my driveway was exactly 2 weeks. Great job by the team at Texas Nissan! More

If I had seen this site I would not have gone there. The worst experience I've had with a dealership. I've been with Nissan for over 12 years and never had an issue. Customer service is the worst. The infor worst experience I've had with a dealership. I've been with Nissan for over 12 years and never had an issue. Customer service is the worst. The information they give you is different from Nissan Corporation. More

Just bought a used car there a month ago. Salesman was ok, generic conversation. When it came time to negotiate the sales manager was deceptive and did not tell the truth as we found out while in finance. ok, generic conversation. When it came time to negotiate the sales manager was deceptive and did not tell the truth as we found out while in finance. Almost walked out in finance but they were able to give us what we were looking for. Another issue is finance never gave us all the paperwork we signed and can not get them on the phone. We had an extended warranty we bought and they can’t get us the contract. Still working to get it a month later. Every time I call receptionist puts me on hold or doesn’t answer. After they got your business they are all rude and not helpful. I would never go back. Looking into legal actions as well. More

THESE PEOPLE HAVE COMMITTED FRAUD AND DEFRAUDED US AND THE LENDER ON A USED VEHICLE. OUR ATTORNEY SAID CLEAR FRAUD. DO NOT EVER DO BUSINESS WITH THESE PEOPLE! THE LENDER ON A USED VEHICLE. OUR ATTORNEY SAID CLEAR FRAUD. DO NOT EVER DO BUSINESS WITH THESE PEOPLE! More