Texas Nissan of Grapevine

STAY AWAY FROM THIS DEALER!!!!! First off they are STAY AWAY FROM THIS DEALER!!!!! First off they are either hard of hearing or just plane dumb. Second they will list a car on the website at one STAY AWAY FROM THIS DEALER!!!!! First off they are either hard of hearing or just plane dumb. Second they will list a car on the website at one price, then tell u they are all sold and try to sell you a car way past your budgit. Third they are very condisending and talk to people like they are idiots. I could list many more but there is no point, all you need to know is stay away from this dealer. They will waste your time and never have the cars listed on their website at the price it shows. This is the second time i have been there and will never go back for any reason!!!!!! TAKE YOUR MONEY ELSEWHERE!!!! More

This Dealership was very professional and work very hard to get you what you need and want. Nathan was a great salesperson and helped me achieve what I was looking for. I will absolutley recommend this de to get you what you need and want. Nathan was a great salesperson and helped me achieve what I was looking for. I will absolutley recommend this dealership and Nathan to my friends and family. More

We went to Texas Nissan of Grapevine because we were looking for a 2008 Infinity G37 in good condition and with low milege which was being advertised in cars.com under this company's name, for $19,999. looking for a 2008 Infinity G37 in good condition and with low milege which was being advertised in cars.com under this company's name, for $19,999. We live about 30 minutes away, so we called Texas Nissan of Grapevine and provided the stock number and was told it was available and to come by and ask for Jordan. We did just that, to find out the car had already been sold to the manager of the store, and that the price that was being offered online was not even close to what they would sell that car for or a similar car. They were asking for $33,000 and up. I looked at their website today, and still found similar lies, including the car which had already been sold. This is called false advertising, and I recommend anyone that falls a victim to it report this company to the Federal Trade Commision and Better Business Bureau. This is the only way they will stop doing this. More

Found 2 vehicles online we were interested in. Upon Found 2 vehicles online we were interested in. Upon arrival vehicles advertised are not in stock. I would give the benefit of doubt except not 1 Ve Found 2 vehicles online we were interested in. Upon arrival vehicles advertised are not in stock. I would give the benefit of doubt except not 1 Vehicle they have advertised on their wesite on The 10,000 and under section was in stock. The sales Clerk response was that they dont have anything Less than 12,xxx.xx on their lot. Can u say false Advertising?! We had been told the vehicles Was in stock just a couple of days before but The sales person seemed like they hadent had Anything for that price in a long time! The cars they Did have on the lot were dirty, scratched up, broken Windows, was not impressed! The sales man Was nice, but was not impressed with this experience! More

Great experience! Nathan Glass was wonderful to work with. He is very honest & sincere. Everyone at T.N. of G. worked hard to get me the car I wanted within my budget. Nathan began the sales experience with. He is very honest & sincere. Everyone at T.N. of G. worked hard to get me the car I wanted within my budget. Nathan began the sales experience by showing me cars that were easily within my budget, and he did not try to sell me a car that was outside of my means. I will definitely come back again! More

Went in with hope of receiving a fair price on a 2009 maxima. The salesperson gave us a fake price and tried to take us for a ride. I WOULD NEVER RETURN TO THIS DEALERSHIP! I only hope that they are able maxima. The salesperson gave us a fake price and tried to take us for a ride. I WOULD NEVER RETURN TO THIS DEALERSHIP! I only hope that they are able to find a sale staff that believes in the importance of honesty. More

Made an appointment with my sister. We are both very satisfied with Nathan & Dwight's friendly customer service! WILL DEFINITELY recommend this dealership also Dwight & Nathan! I will definitely NOT rec satisfied with Nathan & Dwight's friendly customer service! WILL DEFINITELY recommend this dealership also Dwight & Nathan! I will definitely NOT recommend the Ukrainian guy, he was very rude, he made my sister & I, feel very uncomfortable. He talked to us with an attitude, stating that we were his customer & why didnt we answer his phone calls. He was very ridiculous. Other than that Nathan really listened to what my sister & I wanted, he was GREAT! More

NATHAN CALLED ME ABOUT MY TRUCK (A THIRD VEHICLE THAT I RARELY DRIVE) WHICH WAS FOR SALE ON CARS.COM. HE WENT OUT OF HIS WAY TO TELL ME THE PRICE WAS "FINE" (HE REPEATED THIS MULTIPLE TIMES). HE SAID THE RARELY DRIVE) WHICH WAS FOR SALE ON CARS.COM. HE WENT OUT OF HIS WAY TO TELL ME THE PRICE WAS "FINE" (HE REPEATED THIS MULTIPLE TIMES). HE SAID THEY WOULD BUY IT IN 20 MINUTES IF I WOULD BRING IT IN. I TOLD HIM THE MILES, ALL OF THE FEATURES, AND INDICATED THAT I AM BUSY AND I DID NOT WANT THE RUN AROUND. HE SAID "DON'T WORRY, WE'LL BUY IT FOR YOUR PRICE." I'M 48, MALE, HAVE BOUGHT 15+ CARS AND AM USED TO THE TYPICAL LOW BUDGET, CHEESY CAR DEALERSHIP EXPERIENCE. THESE CLOWNS GIVE IT NEW MEANING. THEY OFFERED $4K LESS EVEN THOUGH THE TRUCK WAS EXACTLY AS REPRESENTED. THEIR REASON: BECAUSE I PAID A FEW THOUSAND $$$ MORE IN 2007 THAN I WAS ASKING NOW. THESE GUYS ARE NOT BRIGHT. (1) NOT RELEVANT; WHAT'S RELEVANT IS THE VALUE OF THE TRUCK TODAY (WHAT I PAID FOR GOLDMAN SACHS STOCK A FEW YEARS AGO IS ALSO IRRELEVANT--WHAT MATTERS IS WHAT IT'S WORTH TODAY). (2) THEY TOLD ME ON THE PHONE THE PRICE WAS FINE. I TOLD HIM "DO NOT PLAY GAMES" BEFORE I DROVE OUT THERE. AVOID THIS DEALERSHIP AT ALL COSTS. AMATEUR HOUR AT ITS WORST. THEY LITERALLY LIED TO ME. THIS WILL CATCH UP WITH THEM. YOU SIMPLY CANNOT CONDUCT BUSINESS LIKE THIS AND SURVIVE. AVOID. More

The customer service there is horrible! They don't listen to what you have to say and only want to sell their overpriced cars. I had told the first saleman that your dealership doesn't have what I'm looking to what you have to say and only want to sell their overpriced cars. I had told the first saleman that your dealership doesn't have what I'm looking for, which is a budget of $8,000. He had the keys to my car because were going to trade our in for another car. He wouldn't give the keys back and had his manager speak to us. They insisted to tell us the cars are overpriced because of what happened in Japan, which I understood. I told them I understood this, but I was looking for a used car. They kept showing me overpriced new cars. We took a look out on the lot again because the manager said there would be cars in our price range. When we went and looked there was none, and they were still overpriced. We looked at a lancer and test drove it. The price for it was around $15,000, but when when we looked up the kelly bluebook value it was worth 13,000. Then they said they had a camry for $8,000 that just came in. So we took a look at it. This was with another salesman. After looking at it, the manager said the trade in value of my vehicle subtracted from the price of the car would be $10,500. When I asked what my vehicle was appraised for, they couldn't give me an answer and said that's what the price of the car would be with the trade. This goes to show you that they just want to sell cars. When I got home, I looked up the value of the 2002 Camry they tried to sell me. I had asked for the VIN number from the salesman just for that reason. I looked up the standard presumptive value of the vehicle on the Texas Department of Motor Vehicle's website, and the value of the car is $5,838. They totally tried to rip me off. On top of that my car is worth $2,700, so if you subtract that from $5,838 it would be $3,138. I know they need to make a profit but doubling the price and not giving the value of my car what it's worth is a total rip off. I am so pissed, they wasted an hour and a half of my time!!! I had told them numerous times I wasn't interested in any of their cars and that I was hungry and wanted to grab dinner. But they were pushy!!! I didn't want to be rude so I tried to tell politely each time. Now I know with car salesman, you can't be nice to them at all. They will try to take advantage of you. Especially since I'm a girl, they thought they could pull one over. They didn't, but they wasted my time. They are very unprofessional and not sincere at all. Maybe because of their attitudes, their cars aren't getting sold and that's why they need to hold their customers hostage in order to make a sale. On top of that, I saw a salesman walk out of the women's restroom.....how very unprofessional!!! Never buy a car from them, they will rip you off!!! I am so upset that I will keep posting my reviews on many sites so people will know how bad their customer service is. I wanted to send an email to the manager and give him a piece of my mind, but I didn't grab a card. The reason being I didn't want one. If I were to call, it would just reach the call center and I wouldn't be able to speak with the manager because he would just ignore my call. I hope the manager and his entire staff gets fired. I should write a letter to Nissan Corporate to let them know how I was treated. Others should do so also!!! More