Texas Nissan of Grapevine

Worst dealership experience I have ever had! Drove all the way from Austin, TX to purchase a vehicle we found online. When we arrived at the dealership we were told the car had been sold, even though we c the way from Austin, TX to purchase a vehicle we found online. When we arrived at the dealership we were told the car had been sold, even though we called the previous night RIGHT before closing and were told it was available. They showed us another vehicle we saw online for around 10k. The thing is the price was increased to 14k due to additional "certification" fee that is added to all of their vehicles. When I asked why the car was advertised online for less the salesman replied "all dealerships do this" this is how we stay competitive. After sitting in their office for 7 hours, between 4 to 5 trips to the manager to settle on a price, we decided on a vehicle. We only received one key for the vehicle. I called numerous times trying to get a hold of the salesperson who sold us the car. Not once did he return my call. After growing tired of this I contacted someone else who did his work for me telling me they only had one key. We were then contacted by them advising us that we needed to get the car inspected so they could issue the plates, which they were a month late getting them to us and had to issue us two extension plates. We were told that we would be refunded the $30 for the inspection. I submitted the receipts by fax and mail. Waited a few weeks and received nothing. I called and talked to the gentleman who requested the information. He said he had received it and would get the check out that afternoon. It is 4 months later and I still have not received the check. This is the WORST dealership I have ever done business with and would highly recommend that you look elsewhere. The sales people are very very pushy and will not let you leave once you are cornered in their office. They have ZERO customer service after the sale and NO ONE wants to return any of your calls. I have been very patient with these people and this is the first time I have ever written a review online. I feel this is information someone should know before they decide to put down tens of thousands of dollars for a new or used vehicle. There are plenty of good dealerships in the Dallas area. LOOK ELSEWHERE! More

I came in with a price point that I needed to stay under. Initially the price that was given to me for a used 2010 Dodge Charger was way too high, but as soon as I told them that they worked with me. They Initially the price that was given to me for a used 2010 Dodge Charger was way too high, but as soon as I told them that they worked with me. They helped me get my monthly payments exactly where I wanted them to be along with two great warranties that will be great for the longevity of my car. Josh and his brother PJ were very knowledgeable about their products and services. Jason Neely, the Sales Manager, was a huge help along with PJ and Josh. Jason got my rate matched to a bank's loan rate that I have been with for 10 years. They actually ended up offering me a better rate then my bank overall. I couldn't be happier with my experience at Texas Nissan of Grapevine. I received the car I wanted for a price lower then the Kelly Blue Book and amazing warranties tossed in for what amounted to $19 more a month. More

Best experience I have ever had purchasing a vehicle! Staff was excellent; dealership was nice,clean, and cool! (It was a scorcher yesterday!) Will definately spread the word! Keep up the good work! Staff was excellent; dealership was nice,clean, and cool! (It was a scorcher yesterday!) Will definately spread the word! Keep up the good work! More

I will certainly recommend this dealership to friends and family. The overall expirience was painless, a little overwalming but good. The sale consultant was very understanding and helpful. family. The overall expirience was painless, a little overwalming but good. The sale consultant was very understanding and helpful. More

Nathan was great- he worked very hard to ensure that we got the best vehicle for our situation. I would recommend him and Texas Nissan to anyone looking to purchase a vehicle, new or used. Job well done got the best vehicle for our situation. I would recommend him and Texas Nissan to anyone looking to purchase a vehicle, new or used. Job well done Nathan! More

Beware, they won't give you the price of the used car until they know how much can you afford. With that said, they increase the price of the car regardless of the car. They are unethical. They don't car until they know how much can you afford. With that said, they increase the price of the car regardless of the car. They are unethical. They don't care about you, they care about making you spend the money. They say they certify the used cars and that's a $2,000 increase in the price. Unfortunately, I made a bad choice. I traded-in my car and bought one from them. I lost in that transaction. They knew I was going to loose in the transaction and they kept pushing me. I had 3 salesmen at one time pushing me for the deal. I'm so sorry for me and my deal. Just beware. Don't go to this dealership. They will ripp you off. More

Stuart Simpson at Texas Nissan of Grapevine is the salesman you want working for you. While the negotiations were a bit long, Stuart worked hard to get us a wonderful, certified, pre-owned Altima at salesman you want working for you. While the negotiations were a bit long, Stuart worked hard to get us a wonderful, certified, pre-owned Altima at a great price. In a field where salesmen typically give you the creeps, Stuart was honest, straightforward, funny, spry, hardworking, and memorable. I would highly recommend Stuart Simpson and his team at Texas Nissan of Grapevine. Our car buying experience there made me hopeful that integrity may actually exist after all in the auto sales industry. More

Very nice experience. Love the car! First, he tried to sell me a Ferrari, but that was a bit above my price range. We settled on a Honda Civic. sell me a Ferrari, but that was a bit above my price range. We settled on a Honda Civic. More

Josh was a delight to work with! This was by far the best car buying experienced I've had. He and the manager P.J. were not the least bit pushy and made us feel very comfortable. I will recommend them to any car buying experienced I've had. He and the manager P.J. were not the least bit pushy and made us feel very comfortable. I will recommend them to anyone I know who is interested in purchasing a vehicle! More

They were so great in helping me get my car. They made sure I was comfortable with the payment and then took extra steps to get my payment even lower. I will definitely check with them first when I get re sure I was comfortable with the payment and then took extra steps to get my payment even lower. I will definitely check with them first when I get ready to purchase another vehicle! More