Texas Nissan of Grapevine

THE SERVICE WAS GOOD AND I GOT A PERFECT CAR FOR MY SON WHO HAS JUST STARTED COLLEGE. JAMES DID A EXCELLENT JOB. WE HAD A BIT OF TROUBLE WITH THE CAR BUT EVERYTHING WAS TAKEN CARE OF BY NISSAN. I LOVE NISS WHO HAS JUST STARTED COLLEGE. JAMES DID A EXCELLENT JOB. WE HAD A BIT OF TROUBLE WITH THE CAR BUT EVERYTHING WAS TAKEN CARE OF BY NISSAN. I LOVE NISSAN, THE SERVICE IS GREAT! More

I worked with James and Luis. They were informative and very patient with me, as a first time car buyer. They did their best to make me feel at ease during the entire process. They both had great attitud very patient with me, as a first time car buyer. They did their best to make me feel at ease during the entire process. They both had great attitudes and great senses of humor (which was needed as they stayed well after the dealership closed to help me). Additionally, the dealership CPM (Certified Popcorn Maker) was fantastic and provided all the free popcorn we could eat! More

Josh Nambo was the best car salesman I have encountered in my search for a new vehicle he was very helpful and understanding with what I wanted and was willing to work with my price range.Thank you very mu in my search for a new vehicle he was very helpful and understanding with what I wanted and was willing to work with my price range.Thank you very much Josh Nambo More

After visiting several dealers my wife and I were very pleased with the friendliness of Nathan and Natalie. It felt more like we were dealing with family and not salesmen. pleased with the friendliness of Nathan and Natalie. It felt more like we were dealing with family and not salesmen. More

I am extremely impressed with the service I received at the Nissan dealership. I have been to other dealerships over the past couple months and I was either ignored because I am young, or the salesperson the Nissan dealership. I have been to other dealerships over the past couple months and I was either ignored because I am young, or the salesperson talked to me like I was an idiot. I waited no more than 30 seconds when I first walked in and talked to Garrett. We got the keys, took the car out and when we got back I took time to look around, check out the supercharger, look at this and that. The dealership did everything they could to get me in the Cobra, and I didn't feel pressured. Finally got a number worked out and to my surprise they gave me MORE for my trade and came DOWN off the price and a couple days later picked up the car. Hopefully I dont need a new car soon, but I'll remember where to go for sure. More

Overall experience was good. Slowest part of the process was the approval before final financing. Need more approvers on hand. Working with Josh and Natalie were both very good. was the approval before final financing. Need more approvers on hand. Working with Josh and Natalie were both very good. More

Sam Pena did a wonderful job. He was very helpful, not pushy! If we had a question that he didn't know the answer to, he went and asked until he got our question answered. Natalie in Finance was wonderful pushy! If we had a question that he didn't know the answer to, he went and asked until he got our question answered. Natalie in Finance was wonderful, and Jacob (I think he was the Sales Manager) was fantastic, very efficient. More

Had very good service at the time of the sale. We actually drove almost 4 hours to look a two similar specific cars that we saw on the internet. I even called and made an appointment. We were very u actually drove almost 4 hours to look a two similar specific cars that we saw on the internet. I even called and made an appointment. We were very upset when we found out about the certification cost of $2799 was on top of the internet price that was advertised. I thought I was looking at vehicle that was priced at $18,900 but when we got into negotiations I was informed that the vehicle price was $18,900 plus the certification fee of $2799 which was very disappointing. I really wanted to walk out and come home. However, I needed a vehicle and this certain vehicle was difficult to find in Oklahoma so I decided to negotiate the price. At the time of the sale, I asked about two remotes but only received one remote and was told they only had one remote for the car. I should have received two at the time of the sale regardless of what was brought in when the vehicle came in. Nissan should have purchased the second one for me. There was no navigation disc in the navigation and I was very adament about having a disc before I left the dealership and still didn't get one by the time I left the dealership. There was no manual. I was assured I would get a manual and a navigation disc. It took about a month before receiving the disc. I received a manual from the service manager at Jackie Cooper Nissan in Tulsa when I took my vehicle in for service. I called several times and no one would return my calls. The service manager at Jackie Cooper Nissan in Tulsa even called for me. I was so frustrated at this point. I put a $3700 down payment and made my first payment in the same month and no manual, nav disc and no title. After finally getting a hold and having a very frank conversation with Mr. Wiley, I finally got the nav disc the next day. Mr. Wiley called me and continued to ask me to rate the dealership so they would get paid and I refused until I got my title to my vehicle. I finally got my title to my vehicle only to discover my husband's last name is spelled incorrectly on the title which is the same name as mine. Mr. Wiley was helpful and the only one at the dealership that was helpful. Sean Briggs was helpful at the time of the sale in the business office but I was very dissappointed in the service after the sale. I found out later that Jackie Cooper Nissan only charges $1700 for the certification and it is included in the price of the vehicle that is advertised. Needless, I will not buy a car from this dealership again. More

I had a truly exceptional experience with Texas Nissan. After visiting 3 different dealerships, I found that the people in both sales and finance genuinely respected my vehicle preference and budget. At t After visiting 3 different dealerships, I found that the people in both sales and finance genuinely respected my vehicle preference and budget. At texas Nissan, your time is respected, and instead of jerking the price around for hours, they gave me a very competitive deal. Nathan Glass, the salesman, was neither pushy nor disconcerting; instead, he treated me with the utmost dignity and respect. Despite my hatred for the car buying process, this facility and its staff made the overall experience the best that a car buying experience could be - quick and painless. I give the overall experience a full 5 stars. More

The employees are really friendly. I had an opportunity to have Josh Scalf and he was very respectful. He was a great dealer. Kept us entertained and respected our decisions. Great communication skills. He to have Josh Scalf and he was very respectful. He was a great dealer. Kept us entertained and respected our decisions. Great communication skills. He is very proper and polite. I recommend him for anybody who is looking for a car More