Texas Nissan of Grapevine

TEXAS NISSAN OF GRAPEVINE, Purchased a used Infinity G TEXAS NISSAN OF GRAPEVINE, Purchased a used Infinity G 35. The car is an excelent buy, Service was excellent, and the sales reps treated us as family TEXAS NISSAN OF GRAPEVINE, Purchased a used Infinity G 35. The car is an excelent buy, Service was excellent, and the sales reps treated us as family. I would reccommend any one looking for a excellent used vehicle to stop looking where to buy a used or new car and go to Texas Nissan of Grapevine, They make good deals and are good on there promises. Ask for Stuart or Dewight (sales reps). You will know your around family, this is a 5 star dealership. :) Tersa and Ben More

These guys worked very hard to get me a fantastic deal on my versa. They adapted to my specific situation and got what I needed done. Full warranty, low mileage , great payments, and they didn't sell any bul my versa. They adapted to my specific situation and got what I needed done. Full warranty, low mileage , great payments, and they didn't sell any bull! Straight forward and helpful. Great job guys! More

Travis and Esat were very professional. They actually listened to my concerns and comments. There was never any pressure. They worked a great deal on a pre-owned car and gave me more than a fair price on listened to my concerns and comments. There was never any pressure. They worked a great deal on a pre-owned car and gave me more than a fair price on my trade in. Unlike previous experiences buying a car, this was absolutely a pleasurable experience. I highly recommend this dealership and Travis and Esat for your next vehicle purchase. Thanks guys! I truly appreciate you!!!!!!!! More

ABSOLUTELY AWESOME EXPERIENCE!!!! COULDN'T HAVE ASKED FOR A BETTER SALESMAN THAN BRANDON AND THE MANAGERS WERE SO HELPFUL I COULDN'T HAVE SAID NO. I WAS WORRIED ABOUT THIS PURCHASE BUT I COULDN'T HAVE BEEN T A BETTER SALESMAN THAN BRANDON AND THE MANAGERS WERE SO HELPFUL I COULDN'T HAVE SAID NO. I WAS WORRIED ABOUT THIS PURCHASE BUT I COULDN'T HAVE BEEN TREATED BETTER THAN AT TEXAS NISSAN OF GRAPEVINE AND I GOT MY CAR AT A STEAL!!!!! THANK YOU SO MUCH! More

Awesome service! Very comfortable atmosphere! Mr. Jackson was very helpful with my experience. He was very knowledgeable about the products and warranties. I would recommend to my friends and family to see M was very helpful with my experience. He was very knowledgeable about the products and warranties. I would recommend to my friends and family to see Mr. Jackson when making a used car purchase. More

I bought a car from Texas Nissan. It was best sales experience I have ever had! My wife and I were so impressed with Logan our sales person. Very professional and friendly. We also, meet several manage experience I have ever had! My wife and I were so impressed with Logan our sales person. Very professional and friendly. We also, meet several managers Garret was the one we spoke to the most. All OUTSTANDING also very professional. As a sales professional myself I view things a little different than the average customer. These people bent over backwards to make sure there customer were satisfied. I also, saw how they interacted with other customers. More of the same great service. Great family atmosphere. From beginning to end a joyful experience. I would recommend them to all who want a great deal and AWESOME service! More

The dealer was helpfull in listening to all of my concerns and that was important to me they also showed me how to set up my blue tooth and how to work all my high tec itims. The staff was very helpf concerns and that was important to me they also showed me how to set up my blue tooth and how to work all my high tec itims. The staff was very helpfull in showing me all my options in finding a car that was exactly what i wanted More

EXTREMELY BAD EXPERIENCE. Called an hour before to make sure car was on lot, they said yes it was. When we got there they made us sit in an office for 20 min. Then they tell us the car is not there. Manage sure car was on lot, they said yes it was. When we got there they made us sit in an office for 20 min. Then they tell us the car is not there. Manager came in and wanted to show us other cars but still would not take us out on lot. When we asked about the price on the vehicles (more than 20 that were listed on website) he said the actual price was 3500 more because that is how much it takes to "certify a used vehicle" so the price would actually be higher than advertised. I know for a fact that it does not cost 3500 to certify a car THEY FLAT OUT LIED. RUN AS FAST AS YOU CAN FROM THIS LYING DEALERSHIP. More

Jordan was arrogant, rude, and deceitful from the very beginning. He was significantly more concerned with boasting of his sales successes from the weekend, rather than listening to my needs. I asked to beginning. He was significantly more concerned with boasting of his sales successes from the weekend, rather than listening to my needs. I asked to have my vehicle evaluated for possible trade. As it is relatively new Jordan asked for my payoff information. I politely explained that I would simply like to know what the dealership would consider as fair trade in value. Jordan argued and pressed me for the payoff details.I then asked for pricing on 3 vehicles parked in the used lot. Jordan refused to provide pricing for the vehicles. As I attempted to explain that I would need to know the vehicle prices before deciding on possible purchase candidates, Jordan became rude and aggressive towards both myself and my wife. Jordan interrupted me yet again, to insist that I test drive a vehicle prior to ANY price discussions. At this point I asked Jordan to return the keys to my vehicle (in back being evaluated). I explained that I was uncomfortable with the aggressive nature of the conversation and would like to look elsewhere. Jordan responded by cursing at me (in front of my wife) and storming into the sales managers office. I followed Jordan to the sales managers office, as I now wanted to detail my experience to his manager. Upon entering the office, Jordan literally threw my keys at me and told me to "get out". While the sales manager was somewhat apologetic for Jordan's behavior, he continually defended him by saying Jordan is a "great guy". Apparently we have vastly differing opinions of what makes a "great guy". My definition does not include cursing in front of females or treating prospective clients with disrespect. Nissan should be ashamed to allow this business to use their logo. Please do not purchase from this dealer. Where integrity counts they have none! More

I have purchased six cars in my lifetime, four were new I have purchased six cars in my lifetime, four were new car purchases, I brought my grandaughter to Nissan of Grapevine to purchase her very first ca I have purchased six cars in my lifetime, four were new car purchases, I brought my grandaughter to Nissan of Grapevine to purchase her very first car; this was the most unprofessional, negative and distasteful experience with a dealership that I have ever encountered. They have totally destroyed my granddaughter's "first car buy "experience. The salesmen, finance department, and management were rude, unprofessional and deceitful. They were primarily concerned with there own profit. I asked for a car within a certain price range, they would not disclose any prices, instead, they were only concerned with how much I was willing to pay monthly and the amount of my downpayment. They tried to defer me from purchasing their inventory within my price range, stating that the car wouldnot be reliable, yet they advertised those very unreliable cars on the internet. When they finally diclosed a price that I was comfortable with, they increased the price of the vehicle by $1400 dollars citing checkpoint repairs and car detail as the reason. The car was not certified. At that point I was going to decline the sale but I didnot want to disappoint my granddaughter. After agreeing on the price, I was told that my granddaughter could "drive away with the car" after financing. In finance, I requested a purchase order to submit to my credit union, the finance manager insisted on "running the paperwork" through the credit union for me. I submitted a $3500 dollar check and $500 dollars cash as a downpayment. After completing the paper work, the salesman, "Billy," informed me that my grandaughter could not take the car home because they needed to "detail the car and complete work" on the car, which he previously stated was already completed. I have never been so disappointed and felt so deceived by a company that boast of being the "top dealership in the US." The next day I was told that my credit application with the credit union was declined, so I requested my downpayment refund from Grapevine Nissan's finanicial managers, James Ogola and Shawn Hodges, they were both unsympathetic to my needs and refused the refund stating I was approved by another financial institution, which I didnot request. I specified financing by the credit union, and if James had not insisted upon processing the application, for the benefit of himself and the company, I would not have the problem of fighting to get back the $500 dollars cash that rightfully belongs to my granddaughter.I never once had possession of the automobile, I was denied credit by the credit union and I didnot ask the company to submit my application to any other financial institutions so therefore, I am entitled to a refund of my downpayment. These employees were all inconsiderate and unprofessional; they were only concerned about themselves, they never once put the needs of me and my granddaughter first. More