Texas Nissan of Grapevine

I am extremely impressed with the service I received at the Nissan dealership. I have been to other dealerships over the past couple months and I was either ignored because I am young, or the salesperson the Nissan dealership. I have been to other dealerships over the past couple months and I was either ignored because I am young, or the salesperson talked to me like I was an idiot. I waited no more than 30 seconds when I first walked in and talked to Garrett. We got the keys, took the car out and when we got back I took time to look around, check out the supercharger, look at this and that. The dealership did everything they could to get me in the Cobra, and I didn't feel pressured. Finally got a number worked out and to my surprise they gave me MORE for my trade and came DOWN off the price and a couple days later picked up the car. Hopefully I dont need a new car soon, but I'll remember where to go for sure. More

Overall experience was good. Slowest part of the process was the approval before final financing. Need more approvers on hand. Working with Josh and Natalie were both very good. was the approval before final financing. Need more approvers on hand. Working with Josh and Natalie were both very good. More

Sam Pena did a wonderful job. He was very helpful, not pushy! If we had a question that he didn't know the answer to, he went and asked until he got our question answered. Natalie in Finance was wonderful pushy! If we had a question that he didn't know the answer to, he went and asked until he got our question answered. Natalie in Finance was wonderful, and Jacob (I think he was the Sales Manager) was fantastic, very efficient. More

Had very good service at the time of the sale. We actually drove almost 4 hours to look a two similar specific cars that we saw on the internet. I even called and made an appointment. We were very u actually drove almost 4 hours to look a two similar specific cars that we saw on the internet. I even called and made an appointment. We were very upset when we found out about the certification cost of $2799 was on top of the internet price that was advertised. I thought I was looking at vehicle that was priced at $18,900 but when we got into negotiations I was informed that the vehicle price was $18,900 plus the certification fee of $2799 which was very disappointing. I really wanted to walk out and come home. However, I needed a vehicle and this certain vehicle was difficult to find in Oklahoma so I decided to negotiate the price. At the time of the sale, I asked about two remotes but only received one remote and was told they only had one remote for the car. I should have received two at the time of the sale regardless of what was brought in when the vehicle came in. Nissan should have purchased the second one for me. There was no navigation disc in the navigation and I was very adament about having a disc before I left the dealership and still didn't get one by the time I left the dealership. There was no manual. I was assured I would get a manual and a navigation disc. It took about a month before receiving the disc. I received a manual from the service manager at Jackie Cooper Nissan in Tulsa when I took my vehicle in for service. I called several times and no one would return my calls. The service manager at Jackie Cooper Nissan in Tulsa even called for me. I was so frustrated at this point. I put a $3700 down payment and made my first payment in the same month and no manual, nav disc and no title. After finally getting a hold and having a very frank conversation with Mr. Wiley, I finally got the nav disc the next day. Mr. Wiley called me and continued to ask me to rate the dealership so they would get paid and I refused until I got my title to my vehicle. I finally got my title to my vehicle only to discover my husband's last name is spelled incorrectly on the title which is the same name as mine. Mr. Wiley was helpful and the only one at the dealership that was helpful. Sean Briggs was helpful at the time of the sale in the business office but I was very dissappointed in the service after the sale. I found out later that Jackie Cooper Nissan only charges $1700 for the certification and it is included in the price of the vehicle that is advertised. Needless, I will not buy a car from this dealership again. More

I had a truly exceptional experience with Texas Nissan. After visiting 3 different dealerships, I found that the people in both sales and finance genuinely respected my vehicle preference and budget. At t After visiting 3 different dealerships, I found that the people in both sales and finance genuinely respected my vehicle preference and budget. At texas Nissan, your time is respected, and instead of jerking the price around for hours, they gave me a very competitive deal. Nathan Glass, the salesman, was neither pushy nor disconcerting; instead, he treated me with the utmost dignity and respect. Despite my hatred for the car buying process, this facility and its staff made the overall experience the best that a car buying experience could be - quick and painless. I give the overall experience a full 5 stars. More

The employees are really friendly. I had an opportunity to have Josh Scalf and he was very respectful. He was a great dealer. Kept us entertained and respected our decisions. Great communication skills. He to have Josh Scalf and he was very respectful. He was a great dealer. Kept us entertained and respected our decisions. Great communication skills. He is very proper and polite. I recommend him for anybody who is looking for a car More

The dealership was very welcoming to my 5 year old daughter. Julie the receptionist even watched her while I was dealing with the salesman. Then while I was waiting, I got to watch the ranger game. daughter. Julie the receptionist even watched her while I was dealing with the salesman. Then while I was waiting, I got to watch the ranger game. Everyone was very professional and nice. I was there for over 8 hours buying two cars and I never felt more comfortable in that situation. More

I went into Texas Nissan not to too sure exactly what i wanted and these two gentleman helped me out imensley. Their friendly attitude and knowlwdge of the cars made me feel comfortable and willing to recc wanted and these two gentleman helped me out imensley. Their friendly attitude and knowlwdge of the cars made me feel comfortable and willing to reccommend them to any one of my friends. thanks again More

The team I worked with was really great! They took the time to answer my questions and made me feel at ease. I enjoyed the car purchase experience and will definitely recommend my friends in the future. time to answer my questions and made me feel at ease. I enjoyed the car purchase experience and will definitely recommend my friends in the future. More

Great dealership, knows how to deal, upfront, no frills. Excellent customer service, great pricing! I would highly recommend this dealership to others. James and Thomas helped us out during our used car pur Excellent customer service, great pricing! I would highly recommend this dealership to others. James and Thomas helped us out during our used car purchase. More