Texas Nissan of Grapevine

My experience was fantastic from the moment we met our sales guy, Esat to the moment my keys were turned over by Josh. Esat was willing to search and find the exact vehicle I wanted, if they didn't have sales guy, Esat to the moment my keys were turned over by Josh. Esat was willing to search and find the exact vehicle I wanted, if they didn't have exeactly what I was looking for. I came in from Houston on business but I had looked a week before in Houston and couldn't find the White Platinum Premium package with all the bells and whistles that I wanted so I decided to look in Dallas. Luckily my brother who lives in Southlake drove me to Texas Nissan of Grapevine and my Pathfinder was waiting for me! The new car sales manager Gabriel Falcon was also great to work with and he was able to give me a great deal. Financing was quick with Chris. Lastly working with Josh the new car coordinator was fantastic. He explained everything I needed to know about all the technolgy on the Pathfinder, and he setup some settings that fit my needs. Josh has also followed up to ensure my Nissan experience was still going strong; which it is. I'm super excited with my purchase and my experience with everyone that I met at the dealership. Even the owner was around to ensure everyone was giving their best to all the customers, which was nice to see. I highly recommend this dealership for its professionalism, attitude and great smiles. Best Regards from a very satisfied customer, Elizabeth Salinas-Garza More

I've bought many cars over time and our purchase of a 2013 Pathfinder from Texas Nissan was the best, most pleasant transaction ever. It started with Johnny Cantrell, an owner of the dealership, who was 2013 Pathfinder from Texas Nissan was the best, most pleasant transaction ever. It started with Johnny Cantrell, an owner of the dealership, who was very responsive to my requests for quotes even via email. He even used his cell phone to reply to some of my questions with very rapid response. He listened to me explain my needs and was efficient in his responses. He quickly found and obtained the Pathfinder with the specific options we wanted - didn't just try to push one of his current inventory on us. When I told him I was going to compete his offer, he gave me some excellent advice as how to compare the offers. I didn't tell him, but I planned to give him last bid - didn't need to go there. When we had a small hiccup in Financing he jumped right on it and offerred a compromise that fit of our needs and turned around a possible customer sat hit on Finance. Terry McCain was the salesman and he treated my wife and I with utmost courtesy and attention. My wife was thinking about a Chevy Traverse (I wanted the Pathfinder!) and Terry was instrumental in helping me sell the Pathfinder. He knew all the features of the car and demonstrated them in a competent and efficient manner. When I called him the day after the sale and mentioned we had a very small hiccup in Finance, he jumped right on it and the Finance director called me right back. We dicussed the minor hiccup and got with Johnny Cantrell and came up with something that smoothed out the issue. Brad Gibson was the Finance person we dealt with and although new to Texas Nissan, he demonstrated great courtesy too and was efficient in preparing the paperwork, He handled our questions with straightforward answers. The 2 MINOR hiccups - the mileage readings from the new car and our trade in were off - Brad called Terry to verify the mileage on both vehicles and the matter was disposed of quickly. The other hiccup was the issue of what additional mileage charges would be for the lease. This issue was clarified the next day with apologies from the Finance Director, Shawn Hodges. Josh delivered the vehicle to us almost at dealership closing time in the cold weather. Even at the late hour he took the requisite time to explain all the features in the car. He also gave us his direct number to call if we had any further questions. Again, very courteous. So, the people I dealt with at Texas Nissan were top quality, customer service oriented folks. I did not at any time feel the pressure that normally comes with buying a new car. No salesman running back and forth to some sales manager and playing with buyers' sentiments. Just efficient, factual discussions. Texas Nissan will be the first stop for my next new car purchase. More

Poor service department. I've been three times and each time has been worse than before. Do not trust them with your car. Very disappointing. time has been worse than before. Do not trust them with your car. Very disappointing. More

They will only be friendly until you buy the car. It was gonna be my 4th car i was going to buy there but after the way that the finance manager treat me im not planing to go there again. gonna be my 4th car i was going to buy there but after the way that the finance manager treat me im not planing to go there again. More

I traded in 2 vehicles within a day for another pre-owned and a new vehicle. Garrett was awesome because if he wouldn't have gone above and beyond, I would not be driving my new maxima and loving it! Jesse and a new vehicle. Garrett was awesome because if he wouldn't have gone above and beyond, I would not be driving my new maxima and loving it! Jesse was also very helpful in getting my daughter into a new pre-owned vehicle that she is extremely happy with! This is the 6 car I've purchased from Texas Nissan of Grapevine in less than 2 years! More

They tell you what you want to hear, Broken promises , Will fill your gas tank when you come back for your tags, We ordered you an up grade for your new car, took all my paper work that came with my tags Will fill your gas tank when you come back for your tags, We ordered you an up grade for your new car, took all my paper work that came with my tags and through it away, even my one cards..... everything is rushed.. I will be going to Bankston Nissan from now on they are not pushy take the time and I feel more comfortable plus easy to get to not as much traffic More

It was a great buying experience and the staff was very friendly and helpful. They did not waste any time. They were Great and I loved the experience. friendly and helpful. They did not waste any time. They were Great and I loved the experience. More

My wife and I visited the dealership to view a 2012 Nissan Maxima a couple of weeks ago. We explained to Lance Fleming and Clinton Calhoun III that we were trying to decide what car to purchase (Nissa Nissan Maxima a couple of weeks ago. We explained to Lance Fleming and Clinton Calhoun III that we were trying to decide what car to purchase (Nissan or another make). They were both very courteous and polite and understood our purpose and did not high pressure us. After we decided that the Maxima was the car for us, we told them that our nefhew was going to do the pricing and dealing with Johnny Cantrell, the General Manager. My wife drove the car and was pleased with it so we worked with them on the specifications. Again, no high pressure. End of story, we purchases the car on June 25, 2012 in the late afternoon. The car was made ready and the paperwork was completed. After a review of the operating instructions for the car, we were on our way. A very good experience. In fact, it was the smoothest car purchase that I have ever made. My initial reason on going to the dealership was that I already own a Nissan Rogue (from Texas Nissan) and have received outstanding service on that vehicle. I live about four miles from the dealership in Colleyville. A good deal is one that works for everyone involved and this one fits that. More

Certified Pre-owned to Texas Nissan of Grapevine means dents hidden behind the rear bumper which was bent bad weather seals on drivers door ,window motor skipping . When they did try and repair the rear dents hidden behind the rear bumper which was bent bad weather seals on drivers door ,window motor skipping . When they did try and repair the rear lower quarter panel of the driver side behind the rear bumper. The new paint was very poor and had not been rubbed out with compound and sealed. All the hand work to restore the shine was done by me. The old bumper was still on , the weather seal was still ripped. They had the truck for over 7 working days. We have not even made our first payment to the bank yet and told them about the problems the very next day after purchasing the truck with in 10 hours we reported it to TNG. You see we purchased the truck at night and could not see the damage hidden behind the bumper corner . I did not have a flash light in my pocket and when I ask they said the shop is closed, we can't find one all the excesses. The three sales people shoving this truck down my throat Sarah, Nathan and Jason all at 11pm said we don't sell junk it is a CPO car even the brochure says like new read it. Well with in 10 hours I was sad to find out the truth so we called TNG . They said bring it to us we will see. We took about 10 days to get back up there as it is an hour drive. After they tried to give us the truck back over 7 days later still with problems . We tried to talk to the service manager he said he could not help us and said you need to see Utah used car manager . Then for lack of a better term a human came out named Johnny who said lets see the problem and talk. So we go to the truck and from that point on that was the most condescending, twisting words, lying piece of flesh that has walk the earth in years. I tried to tell this person what had happen and he said stuff like you can't look at the car, cpo is not like new, You did it , He then offers a two hundred dollar check , a new plastic cover for the hitch area on the bumper and the weather seal for the door all of which they don't have now but will send to me in the mail . Which i have to install the two parts and i still have to get a bumper. The Two hundred won't cover that bumper . I just would not trust them to touch a child's bike at this point and if a check does show up. I'm not sure we will cash the check. I think i will talk to a Lawyer buddy and the columnist the watch dog form the star telegram he loves stuff like this first. Hay Texas Nissan grapevine it is my mission to spread the word about your 3rd world treatment of women and the type of poor sales tactics used by your employees and the poor attitude of management i want to cost you car sales by spreading the truth and i see a lot of people in that area every day . Have fun. More

I went in to this dealership to purchase a used car they had listed online, price in my range at 9,000. I worked with Misty one pricing and a test drive, then she later came back with her manager Sarah and had listed online, price in my range at 9,000. I worked with Misty one pricing and a test drive, then she later came back with her manager Sarah and told me that because the miles were too high (62,000) they would not be able to finance me, but that I had been approved for a 22,000 dollar car that I could in no uncertain terms afford. They failed to quote me the price until AFTER I had taken the test drive, worked a finance program, been "approved" offered trade-ins etc etc. The 'Ol Bait-n-Switch After I said "I can't afford this thank you for your time have a nice day". I began walking out at which point THREE PEOPLE followed me to my car harassing me the entire time. I had no idea THREE PEOPLE were even watching Misty try to sell me a car. One of the people following me even walked in front of me blocking my access to my car. Never buy used here. More