Texas Nissan of Grapevine

This is the third vehicle I've bought from this dealership and I wouldn't go anywhere else. The customer service is more than exceptional! dealership and I wouldn't go anywhere else. The customer service is more than exceptional! More

Worst service ever! I bought 2 cars from them one for my girlfriend and one for myself so we can both upgrade. her car the first one went smooth. For the second car i purchased a Nissan Altima Coupe 2010(re girlfriend and one for myself so we can both upgrade. her car the first one went smooth. For the second car i purchased a Nissan Altima Coupe 2010(red). When I came onto the lot they asked if I were looking for a car i told them no, because the motor went out and I was still paying on it. I wanted to get the car fixed before i were to trade it in, I felt that would be the right way to handle my situation. Cyrus said no worries we'll take care of you here at nissan especially since your a previous customer (my mom, dad, and girlfriend all have new cars from here). He's tellin me yea for sure we can do this, the trade in won't be a factor, all 4 managers came to me and approved the deal. we filled out the paper work for the altima and my previous car so they can pay it off. I left that night in a beautiful car and i had even already got my insurance swithed over. Here's the bad, during the next 3 weeks with having the car i had to travel several times(5) to this dealership which is an hr away to bring them different types of paperwork to finalize everything each time i came back i would ask is there anything else yall need from me so i dont have to drive so much they say each time NO your taken care of. I tell the manager they sold me the car with less than a quarter of gas and now since i had been going back and fourth I wanted some gas for it. he said i cant do it right now i can only give you 3 gallons and you have to come by appointment. that BS. then on the 3rd week they call me again asking me to come out and put the finishing touches on everthing and wasnt this suppost to be done 2 1/2 weeks ago! When I get there they are telling me how the salesman was dumb and did not know what he was doing however all managers in sales and finance looked at the deal and approved it. My salesman was not even there to back me up on it because he got fired for slapping one of the managers for something etc. long story short, they told me i could not no longer drive the car i origionally purchased and would down grade me to a vehicle of they're choice. Smh they had already also told me my vehicle was paid off 3 weeks prior as well and now that this has happened i am 2 payments behind on the old cars car note and it is effecting my credit negatively right now. 1.They are not straight foward with you 2.Everything you tell them or say they just blow it off, looking to get big sale 3.you ask em if anything else is needed they say 'no your good,' but really did not check 4.why do you wait 3 weeks to finalize a deal that you told the customer everything was done the 1st day 5.they dont care about my credit and what they have done. More

Complete crap. Advertise low prices on their site and phone only to show a price 20 percent higher at the dealership after we drove three hours quoting "dealer cost." High pressure sales. We also later phone only to show a price 20 percent higher at the dealership after we drove three hours quoting "dealer cost." High pressure sales. We also later found out they sold us a car with two different sets of tires with different speed ratings..huge safety hazard! You want them to respond to any questions or concerns after the sale? Good luck! They never returned any of our calls. More

The environment, welcome, communication transaction was superb.the price of the car and negociation was good and the over all packaging .they have a very friendly workers who were all so helpful and made e superb.the price of the car and negociation was good and the over all packaging .they have a very friendly workers who were all so helpful and made every moment easy and stress free and quick too ,no time wasted. More

I absolutely love Texas Nissan of Grapevine. I have already recommended the dealership to several co-workers. My husband and I live closer to two other Nissan Dealerships, and we will continue to driv already recommended the dealership to several co-workers. My husband and I live closer to two other Nissan Dealerships, and we will continue to drive to Texas Nissan of Grapevine simply because of the staff and service. More

This was the most pleasurable vehicle purchase I've ever had. Gabriel and Sam made this easy, low pressure, and very informative. I'll definitely refer Texas Nissan to friends/family and return for my ever had. Gabriel and Sam made this easy, low pressure, and very informative. I'll definitely refer Texas Nissan to friends/family and return for my next vehicle purchase. Thanks, Michael Adams San Angelo, TX More

The buying process was a great experience. We were able to get exactly what we needed and for the price we were wanting. However, as soon as we left the front door, the experience started to go south. Du to get exactly what we needed and for the price we were wanting. However, as soon as we left the front door, the experience started to go south. During the sale we talked about the fact that the side view mirror was broken. While we were filling out the paperwork we were told that we did not need to put the mirror on the "We Owe" sheet because it was a "safety issue" that they will take care of. Here we are almost 2 months later and 10+ promises later, from more than three people at the dealership (managers included), and we still have no mirror. Nissan of America was contacted and a complaint was filed. When the manager called us back about the complaint, he called us back about the WRONG customer and vehicle! While we were still waiting on the mirror, I received a voicemail from the original salesman trying to sell me a vehicle! Not only is this the worst experience we've ever had at a dealership, but it's the worst customer service of any business I've ever seen. More

We came into Texas Nissan to lease a 2013 Nissan Pathfinder. We told the sales guy that we were looking to lease the car and not purchase it. We sent 4 hours at the dealership the first day to negot Pathfinder. We told the sales guy that we were looking to lease the car and not purchase it. We sent 4 hours at the dealership the first day to negotiate the cap cost of the car. The sales associate and finance manager were trying to get me to buy a "lease payment". From reviewing the lease buying guide at Lease-Guide.com I fully understood the figures that went into the final lease payment. The sales associate went back to the finance manager and they brought out the paper which had three lease payments based on the amount I wanted to put down. They also had another column that had the break down on the "price" of the car. In the "price" of the car they included a $1000 rebate (which I learned at the very end could not be applied to the cap cost of the car for a lease, only a retail purchase). They kept harping on this final number as I was trying to figure out if there numbers they were providing matched the Lease-Guide.com leasing formula. I could never match up their monthly lease payment with the figures they provided me. We walked out that day. The sales and finance manager called me several times and we finally negotiated a deal over the phone. The original lease offer on a 2013 Nissan Pathfinder SV (with towing package) was $3000 down / $380 per month / 12K miles. We negotiated down to $2000 down / $370 per month. I still could not get the Lease-Guide.com formula to work out to the $370. Had they been upfront in the cap cost of the car this payment should of gone done by $15 per month. We went into sign the paperwork (mind you we had already spent 4 hours on another day) and to pick up the car. It took another 4 hours for the paperwork to get completed (we had scheduled an appointment to come in)! We were signing the paperwork and noticed that the cap cost of the car was $1000 higher than what the finance manager was telling me. So I finally figured out why I could not get the lease calculator to match up with the $370 per month payment. We now spent a total of 8 hours to finalize the deal. To top it off they dealership called me about 10 days later that they used the wrong VIN number in the paperwork. So we had to schedule a time for them to deliver the paperwork to the house for us to sign. More

Sopke to Dustin Wallace on the phone (April 22, 2013) explaining the problem with our Altima. Extremely polite young man and very well spoken. Asked us to bring the vehicle in for a diognostic for no c explaining the problem with our Altima. Extremely polite young man and very well spoken. Asked us to bring the vehicle in for a diognostic for no charge that afternoon. Short of the long with this experience, Dustin Wallace is the epitome of customer service y'all. From the moment on the phone to the first face to face visit, he treat us with dignity and respect and as if we were the only customers for the day. Totally focused on our situation and was never distracted by anything or anyone. I know people have bad experiences with dealerships as I have had in the past BUT Texas Nissan and Dustin Wallace have restored my faith in the process. That young man dserves something special for his efforts and the way he represented his employer today. Thank you Dustin for making us feel welcomed and taking care of our problem. We will be back! Eddie G. Aldaco Sr. More

My wife and I purchased a pre-owned 2011 Nissan Pathfinder. I have been looking for mid-size SUVs for months, as I knew that it was getting time to replace my 2002 Infiniti Qx4 that had nearly 173, Pathfinder. I have been looking for mid-size SUVs for months, as I knew that it was getting time to replace my 2002 Infiniti Qx4 that had nearly 173,000 miiles. I was amazed that I found pretty much exactly what I wanted at Texas Nissan of Grapevine which is only 15 minutes from where I live. I started emailing back and forth with a pre-owned salesperson Larry Brown to ask a few questions to make sure that the Pathfinder was in fact what I was looking for. I went to the dealership the same day with my wife because if I liked the Pathfinder, I was going to purchase. The vehicle was VERY clean and in great condition, so we were impressed. When looking at the Pathfinder, the ONLY thing that we hesitated on was that it did not have a cargo cover to conceal items behind the seats. This was very important to us as we do not want to expose items that we have in the back. This was so important to us that we told Larry and his boss that this would be a deal breaker if we could not get this item in the deal. Larry searched online and ran back to their parts department and found out that they could order a cargo cover and were nice enough to include it in the deal. The even gave us a "we owe you" document stating that this was part of the deal. So we negotiated and agreed to purchase. I must say that the negotiation process was pleasant and we believe that they listened to what we needed price wise and with our trade in. The problems did not start until we went to the finance department. I have bought many cars in my time and this was the WORST finance experience that I have ever had! We waited an hour in the lobby waiting for a finance manager. We started to leave and our sales rep assured us that it would only be a few minutes more. We even pointed out the dealership promise to Larry. The number ONE promise is that they wilI respect the customer's time. I was impressed with Larry Brown as he went to get us dinner because we had been at the dealership for nearly three hours at this point. (This was very much appreciated and not expected.) Almost thirty minutes later we were in the finance process. Chris Cole, our finance manager at first did not have our information correct. We started telling him about our wait and that we almost left. He was very apologetic and actually helped us save quite a bit of money, not only in financing but in extended warranty programs as well. We keep our cars for quite a while so I usually look at extended warranties. Even though we were upset with the dealership wasting our time, we felt that we got a good deal with the vehicle. This is only the begining. It has been a month now and we DO NOT have the cargo cover that we were promised in the deal and after the sale follow up and service has been horrible! We have called for Larry Brown numerous times to follow up on the cargo cover and he keeps telling us that it is coming. I finally called their parts dept and at first they knew nothing about Nissan cargo covers, but did finally see that Larry Brown had ordered one with us. I was told that they would hunt it down and call me back. No call as of yet. We just called the dealership asking for someone in management to call us back today or we will be calling the Better Business Bureau on Monday of next week to report this. I still like the vehicle that I bought, but I now realize that I should not have purchased it from Texas Nissan of Grapevine. And I do not recommend this dealership to anyone. They were sure in a hurry to sell us a vehicle, however they have not been in a hurry to help us after the sale. More