Texas Nissan of Grapevine

Be careful who you deal with I am torn on this review. Sales experience wise with Joseph Green and Nate , would not recommend going there. However, once Harmon, the Director got I am torn on this review. Sales experience wise with Joseph Green and Nate , would not recommend going there. However, once Harmon, the Director got involved I was satisfied with his customer service and communication. Even Johnny Cantrell, Managing Partner, assisted in getting issues resolved. Love my vehicle and if I were buying directly from Harmon or Johnny....would go back absolutely. Heres what happened: Approved for a USAA loan for a certain amount. Emailed to see if I could get the vehicle at this price? Emailed back by Nate yes...awesome and go to dealership on a lunch break to test drive. Passed on to Joseph Green. Take car for drive...love it. Let's do the deal. Comeback, price given was $700 more than quoted by Nate, and almost two hours later I leave after waiting for them and while waiting another salesperson comes and grabs keys to show the vehicle I'm negotiating purchasing! Walk out, and when I get to my car, Nate comes out and asks "I'm not upset that their showing the car" to which I reply "yes, just bad customer service" and he then remarks well you weren't going to get the car at the monthly price you wanted anyway! Mind you I had waited patiently over an hour cause I wanted the car! Harmon calls me back, apologizes for the salesman behavior and I work out a deal with him on the price I want. I go to pick-up vehicle told it would be gassed up and nope...gas tank has less than a quarter and the inspection sticker expires the same month I bought the vehicle. Email, Joseph and copy Johnny on it the day I buy the vehicle...It takes 6 days for Joseph to respond only after Johnny emailed me to see if anyone had responded. Joseph responds to tell me they'll fill up the gas, but the car is "as is" and they can't do anything about the inspection sticker! Luckily Johnny intervened again, and said bring vehicle back...we'll do inspection and gas up the vehicle. If not for the great customer service of Harmon and Johnny I would not have done the deal, and worse if they hadn't intervened I would have had to pay for inspection sticker that expired at end of February though I bought the car on 2/13/15!-) I know...wow! But again, Johnny and Harmon...awesome to deal with them and they are very customer service orientated....Joseph and Nate need training and to appreciate the value of the customers time. More

Nice and fast The team was great and they got me what i needed and was fast about it. I will go back and i will let my family and friends know about this and i will The team was great and they got me what i needed and was fast about it. I will go back and i will let my family and friends know about this and i will probably bring them up More

Don't honor the deals they make! Not a veteran friendly business. Made a deal with the first shift sales manager for both buff and tint on the sale of a Ultima SL for my daughter, wh Not a veteran friendly business. Made a deal with the first shift sales manager for both buff and tint on the sale of a Ultima SL for my daughter, when I went back to make the deal the second shift manager basically told me he heard the conversation and implied I was lying. He embarrassed me in front of my daughter and wasted our time. Called back to the first shift manager and he told me he miscommunicated to me. They do not stand by the deals they make or hold themselves accountable for their mis communication. Veteran Brothers and Sisters stay clear of this dealer Semper Fi More

What a Fantastic Team!!! The whole team from sales, to finance, and service......you guys rock!! Fantastic experience!! Went to several dealerships to find a truck and you al The whole team from sales, to finance, and service......you guys rock!! Fantastic experience!! Went to several dealerships to find a truck and you all won me over. More

Great job and very aggressive pricing earned my business Art was very knowledgable, and a good guy showing us the Pathfinder Attributes. Josh (his boss) was personable and non-pressure oriented. Art was Art was very knowledgable, and a good guy showing us the Pathfinder Attributes. Josh (his boss) was personable and non-pressure oriented. Art was patient with us. They honored the USAA pricing and even helped us on some sticking points my wifes specific color requirements. Great job by both. Tam in Financing was very helpful and courteous. More

A Pleasant Buying Experience Car buying can typically be stressful; pressure sales tactics often turn most buyers away. Texas Nissan of Grapevine were the exception when I arrive Car buying can typically be stressful; pressure sales tactics often turn most buyers away. Texas Nissan of Grapevine were the exception when I arrived to inquire about their Frontiers. Art the sales consultant was down to earth, upfront, and honest in presenting me with options when choosing the vehicle I ultimately took delivery of. The overall time spent from the time I arrived with the vehicle I was trading in, to the vehicle in which I drove off the lot was under 4 hours -- I mention this because my previous vehicle kept me at the dealership over 7 hours! Will I recommend this dealer? Yes, I will. And I will refer people to Art to handle their car buying experience. More

Awesome I would go back to this dealership to buy a car from them again, they helped come to a agreement on a good price and was very nice about it. I would r I would go back to this dealership to buy a car from them again, they helped come to a agreement on a good price and was very nice about it. I would recommend anyone to shop there and to speak with Miguel in Sales. More

Terrible service Please make sure to read the negative reviews because this is exactly what happened to me when I went to see Nathan a Glass and his minion. I'm glad Please make sure to read the negative reviews because this is exactly what happened to me when I went to see Nathan a Glass and his minion. I'm glad I ended up purchasing the Nissan I wanted without mechanical problems elsewhere. They will try to get you out the door without resolving the problems at hand. Buyer Beware!! More

Dishonest Dont listen to their oh Ill give you a 150 dollar referral fee if you send someone to buy a car from.us, I did it and no cash recieved no calls retur Dont listen to their oh Ill give you a 150 dollar referral fee if you send someone to buy a car from.us, I did it and no cash recieved no calls returned, total Bs. More

New rogue Purchased a new Rogue from Brandon, he was awesome, along with all of his teammates at Grapevine Nissan. Will recommend this dealer and Brandon to Purchased a new Rogue from Brandon, he was awesome, along with all of his teammates at Grapevine Nissan. Will recommend this dealer and Brandon to all of my friends and anyone looking for new or used car. More