Texas Nissan of Grapevine

Just barely avoided a scam here. They tried to charge me a hidden $3100 for "certification" on a $9500 used car last minute. They tried to speak in financing terms instead of cash terms to try to confuse us a hidden $3100 for "certification" on a $9500 used car last minute. They tried to speak in financing terms instead of cash terms to try to confuse us.  It was very obvious that they tried to hide this charge. Seconds from closing, I asked the salesman to repeat what he said three times, then had to take the pen into my own hand and write it out only to have them avoid what I was writing and talk about how wonderful certification was.. which may be true, but it wasn't optional, therefore our 3 hour visit, drive down there, negotiations, etc were all wasted because we never knew the real price.  The internet sales guy, Dustin, seemed to get it, his demeanor and facial expressions gave it away. I've very keen on those things. He never said it out loud and wasn't about to question his boss. Once we realized what was going on we decided to walk. Then in a last minute attempt to save the sale the owner, Johnny came out and spoke with us for the first time and thought a good idea would be to be rude to my wife and question my intelligence. Then tried to pretty much get in a fight saying that I was insulting his integrity, etc, etc. Everyone was watching. He asked "what can I do to sell you the car"? We said, "give us the car for price it's listed for online, plus tax" ...They couldn't do it.  More

I went in for what I thought was a great internet price and ended up getting lied to, misled and ripped off! The price was listed at 14000. I went in, test drove it and went to crunch numbers with the sale and ended up getting lied to, misled and ripped off! The price was listed at 14000. I went in, test drove it and went to crunch numbers with the salesman. I had 5000 to put down on the vehicle and wanted to stay under 15000 after all fees and add ons. They got it to 15700 which I agreed to and it was downhill from there! I signed papers and as a first time buyer asked a lot of questions, but misread the paperwork which they were expecting I'm sure. They ended up charging me full sticker price of 19000! So once I realized my mistake I tried to rectify the situation. I called 4 different people and left multiple messages, it took a week to get a hold of someone and all they did was point fingers at each other over thwe multiple mistakes. They refused to give me an itimized list of what was included in the car price. I set up MMP insurance for oil changes and it took them a month to even turn in the paperwork! So when I needed an oil change I had major problems. Same goes for my smart note. I gave them my bank info to withdraw money every 2 weeks. My first payment was over a month after I signed paperwork and I was told I had to make my first payment myself! They took almost a month to get that in too! They are full of promises but don't deliever. They are shady and deceitful and full of excuses and lies. I regret buying from them bigtime! More

HORRIBLE dealership. In the year 2010, one would assume you could easily purchase a car online via the internet. I find the car I want with Texas Nissan that is fairly priced which leads me to contact them you could easily purchase a car online via the internet. I find the car I want with Texas Nissan that is fairly priced which leads me to contact them. I hear back from Brian in the PreOwned Dept and he won't specify if the vehicle is available or not but "there are 3 of them". Today, after driving 40 miles 1 way to the dealership, the salesman said they didn't have any in stock but even worse, the $14,995 "internet price" doesn't include their certification price which would "add about $3,000" onto the price of the car. Not that $17.9 was out of my price range, it's just the fact that EVERY vehicle on their Web site lists the "internet price" with me knowing that tons of ppl come in there due to the bait only to find out that the car isn't available but even worse, was really never available at the price that was offered online. Because I work in a legal marketing role, I'm quite aware of Terms & Conditions so I ventured back to the Web site to see where I went wrong: The prices and incentives shown above may vary from region to region and are subject to change. Inventory is subject to prior sale. Vehicle information is based on standard equipment and may vary from vehicle to vehicle. Please contact us via phone or email for specific vehicle information. All prices plus tax, title, license, dealer adds and documentation fee. Any discounted prices may include rebates. Buyer beware, "Fees" can range up to $3000 per vehicle for Nissan certification (which doesn't get you anything like BMW Certified Pre-Owned will get you)...just a stamp on paper that says it has gone thru the Nissan shop and they'll cover your powertrain up to 100,000 miles. Jason, their preowned sales manager, says they're just "trying to be competitive but not deceitful in tehir marketing practices" but of course, honesty is somewhat of a gray area for most car dealers. Your money and time is better spent at a dealership that doesn't involve Texas Nissan of Grapevine or any dealership that adopts comparable practices. More

I arrived at this dealer with an internet listing from cars.com. They had the car, matched by stock number, listed in the ad in inventory. I stated to them that I wanted the car. As soon as I said I wa cars.com. They had the car, matched by stock number, listed in the ad in inventory. I stated to them that I wanted the car. As soon as I said I wanted it, the internet sales manager came back with a near sticker price deal. When I questioned the price as listed in the ad, I was told that a) they keep all the rebates (even though the current rebate wasn't in effect when they listed the price) and b) there was $1,500 worth of dealer installed options that weren't included in the price. The internet listing was the only reason I drove to that dealership. There are other dealers closer to my house that I could have gone to. Not only would I not recommend this dealer to anyone; I would warn anyone who asked away from going to this dealership. More

Just the worst Dealership I have ever been to, I feel I was treated like an Idiot by the staff, did not feel that the management knew at all what they were doin, and it looks to me like members of staff ha was treated like an Idiot by the staff, did not feel that the management knew at all what they were doin, and it looks to me like members of staff have been writing reviews on this dealerhip. NOWHERE near a 5/5. More

I spent a great deal of time shoping for a used car after mine was lost to a bad crash in the snow. some dealers did not work with me. when i called texas nissan of grapevine chris cummings stated he had the mine was lost to a bad crash in the snow. some dealers did not work with me. when i called texas nissan of grapevine chris cummings stated he had the car i looked at on line and would be working late. when i made it to the dealership he not only had the car i viewd on line. he had my deal all ready to go. after more then a week in a rental car in and out of car lots i was really happy to run into a pro. More

I highly recommend Texas Nissan of Grapevine to anyone interested in purchasing a vehicle whether it is used or new. The entire sales team all the way to the financing team worked VERY WELL together. You interested in purchasing a vehicle whether it is used or new. The entire sales team all the way to the financing team worked VERY WELL together. You can definitely see how they all care for the buyers and help each other out as a team should be. The salesmen/saleswoman work hard for the buyer. Dustin was our salesman and he was very knowledgeable of all the vehicles we inquired about. He also gave advise on the ratings regarding which car is rated safetier vs the other. He provided information about the vehicles without us having to ask question after question after question. Dustin definitely knows about the vehicles that are on the lot. Even during the test drive, he continued to tell us about every gadget, etc...that was in the vehicles. He was very honest. When it came down to purchasing a vehicle and we explained the difficult finance situation we are in, he and the finance team worked out a deal to what we could afford. Mr. Dwight, "Mr. Utah" (sorry, can't remember the first name), and the main honcho boss man all were very nice. Maria in the finance department is EXTREMELY knowledable and knows how to treat the buyers during the closing phase of purchasing a vehicle. She is kind,courtious and very friendly. To you fellow American Buyers: I tell you, THIS IS THE PLACE TO GO to purchase your next used vehicle. They will work with you with YOUR best interest in mind. More

Pretty simple...guys walked around real fast to work hard for us. Friendly and they had a real good process. I would definitely recomend Texas Nissan of Grapevine. Texas Nissan of Grapevine did a great jo for us. Friendly and they had a real good process. I would definitely recomend Texas Nissan of Grapevine. Texas Nissan of Grapevine did a great job! They also will give me $100 for anyone that I personally send up there. Thought that was pretty neat. More

I purchased a Certified Pre-Owned Altima from Texas Nissan of Grapevine and I have to say I was very impressed. I went to many other dealerships before going there and I was getting very frustrated w/ Nissan of Grapevine and I have to say I was very impressed. I went to many other dealerships before going there and I was getting very frustrated w/ sales people in general. Most sales people I met either didn't know the product or were very pushy. I understand sales people want the sale that day but when I went to Texas Nissan of Grapevine I met a sales person (Ray Beavers) who seemed to take a different approach. He was very personable and not pushy at all. He listened and tried to help me make a good decision based on the information I gave him as to what would work best for me. He didn't push me into buying but rather helped me to weigh my options. He's been w/ Nissan a long time and I appreciated his courtesy approach and his knowledge of the products. He let me take the vehicle for a few hours to think about my decision away from the dealership so that I didn't make a rushed decision. That was very helpful. I learned that Texas Nissan of Grapevine is under new ownership and they seem to really care about their customers and seem be building a great dealership from the ground up. I met most of their managers as it is customary for their managers to come meet their customers. I met Chris Tatum, Johnny Utah, and even the new owner Johnny Cantrel. Thank you all for a great experience...I will definitly refer my friends and family to your facility. More