Texas Nissan of Grapevine

POOR Customer Service on the service side. Sales may be good (don't know), but the rest of it SUCKS! I have been begging for anyone to go over my invoice of $900 after two weeks of no returned phone calls good (don't know), but the rest of it SUCKS! I have been begging for anyone to go over my invoice of $900 after two weeks of no returned phone calls by the "designated" service assistant...well, guess what, he was no longer with the company, I learned after. His voicemail was still saying" You have reached Desmond...etc" The Service manager that calls with a recorded message at your house to say " Thank you bla bla, call if you have issues" well, I called him hoping he will live up to the promises on the recording. His name is Shannon Grape. Guess what he called back only after 4 days and three voicemails just to tell me, sorry I am busy I will call you on Monday and NEVER called back. I called back , I am not kidding, 10 more times. NOTHING! They only got $1800 from me ($900 paid by me and the rest covered by my extended warranty) Very disappointed and just feeling helpless about it. I work for Mercedes and this could never happen ...and if it did, someone would be fired. Customer is always first. And at the end I wonder if this was going to happen if I was a man.... I will never take my car back there. I wish I could give a ZERO rating. More

Texas Nissan of Grapevine listed a 2007 Altima 2.5S with 30k miles for $11,959 on various car shopping websites. We arrived at the dealership and test drove the vehicle. The salesman asked how much we would 30k miles for $11,959 on various car shopping websites. We arrived at the dealership and test drove the vehicle. The salesman asked how much we would pay for the vehicle and we told him we would pay the asking price plus TTL. After playing the car sales shuffle, the salesman returned and told us they had $15,999 in the vehicle and if we bought it at that price the dealership would only make $15. I suggested that whoever is pricing the cars on the internet should be fired. After it was obvious to all concerned that we would not be purchasing this vehicle, the salesman tried to interest us in another car to no avail. I now know this is their way of doing business. As we were leaving, the salesman told me if I found another vehicle on the internet priced at their dealership to call him and he would tell me the real price. Their business practices may be legal, but I don't see how they could be considered honest. I consider it to be false advertising. They can apparantly get by with it because of the fine print concerning dealer add-ons, certification, etc. Based on the CarFax report the dealership had installed floor mats, VIN etching, changed the oil and filter and lubed the chassis, and performed a state inspection. I will not be driving the 100+ miles to have this dealership raise the price on the car I'm interested in and then try to sell me one that I won't even consider. More

I recently leased a 2011 Nissan from Grapevine Nissan. To I recently leased a 2011 Nissan from Grapevine Nissan. To make this short, I visited the showroom on September 4, 2010. I was given a price based on I recently leased a 2011 Nissan from Grapevine Nissan. To make this short, I visited the showroom on September 4, 2010. I was given a price based on my good credit with Infinity Financial, "tier 2". I told them I would need to think about it, and I would return the next day. I did not return until Labor Day. After approximately 4 hours of the dog and pony show trying to get to the "bottom line", I was told that I should have bought the car when I first came in, because my credit tier was no longer a tier 2, but had gone to a tier 4. Yes, I had the right to leave, but they convinced me, that it would only continue to go up. I leased the car, and the next day one of the salesmen came to my place of employment telling me they needed to change something on the contract and it was just minor, and I believe I made a mistake in having signed. After several attempts to speak with someone at Nissan/Infinity financial to discuss why my credit score went down overnight, no one would speak with me. I could only get through to a outsource in India and they said they were customer service and there were no supervisors. I called again, only when it had the option of press two "if you are a dealership", I went with that option. I was immediately connected with a very nice local English speaking person. They simply asked for my social security number and promptly gave me my "Tier 2" credit score. I of course had to say I was a dealership to get the information. After the woman gave me the credit score, I explained my situation. I asked her if she would testify to my score. She said, "Yes", and gave me her name and number. I was also told I would have 30 days to secure a new lease/purchase at the tier 2 credit score. Today, when this was reported to the Grapevine Dealership, Mr. Johnny Cantrell couldn't have been any ruder. I was appalled. The entire conversation was reordered. The man was so crazed I thought he was under the influence. I am sure no one would ever believe how this man treated me, but lucky for my sanity, the entire conversation was recorded. Would he have treated me the same way if I had a man with me? Yes, Mr. Cantrell, I could have walked away when quoted the higher price and should have. If any woman is reading this, I strongly encourage you to run or take a lawyere with you at the time of purchase. More

I’ve been shopping around different dealerships to see which one has the best offer for the car I want. I finally narrowed down to selection and chose Texas Nissan Of Grapevine. They have more options and which one has the best offer for the car I want. I finally narrowed down to selection and chose Texas Nissan Of Grapevine. They have more options and the financing team seems more knowledgeable compared to other dealerships. Biggest compliment for them is the superb customer service I’ve received during my visit. Kuddos to that! I will recommend this dealership to others for sure! More

The score for this dealership was completely different two days ago. We knew that going in, but wanted to look at a vehicle they had listed for 13,9. We knew we weren't playing around, I had to find a car two days ago. We knew that going in, but wanted to look at a vehicle they had listed for 13,9. We knew we weren't playing around, I had to find a car. I had know the games, thought I knew better. This wasn't my first rodeo in buying a car. They DO NOT have any cars that you will find on internet for those prices. They have a hooptie line with very old cars, but nothing even close to what they advertise. They will get you in there and do the old style haggle with paper, cross out, and leave you hanging. You'll say you're only staying a short time, and they say you can't buy a car in five minutes. They spoke badly about another dealership that we were approved at. You can tell them what you WANT to afford,(15K is what we wanted to buy at) even though you have been approved elsewhere for more. It won't matter. They will bring a car up from the back and tell you what a great deal they can give you, but it will be WAY over what you told them you wanted to afford. (20K) They will keep you there for HOURS, for nothing, just running for one minute to do this or that. We knew better, and STILL got xx'd. If you've got all day and feel like the old school xx buying~ this is your place. We HAD all of the information for the cars they were listing~yet funny enough, those prices didn't include the certifcation for used vehicles. That adds another 3K. EVEN THOUGH THE ADS SAY THE CARS ARE CERTIFIED. More

I will never buy a vehicle from this dealership.I bought a sentra here and it has been giving me problems 2 weeks into owning it.The stupid technicians keep on telling me that is how the car suppose to be.R a sentra here and it has been giving me problems 2 weeks into owning it.The stupid technicians keep on telling me that is how the car suppose to be.Really! A car suppose to give so much problems.Never me again. More

Logan was the best! He made our whole car buying experience easy and painless! Logan was very personable and was not pushy! If you go there ask for Logan he will defiantly make you feel like a guest experience easy and painless! Logan was very personable and was not pushy! If you go there ask for Logan he will defiantly make you feel like a guest and not just a paycheck...thanks Logan for all your help! More

One of the better experiences at a car dealership! As with a lot of dealerships, it is way to lengthy to purchasing a vehicle... It is a dealership that I will recommend or even purchase from. They ha with a lot of dealerships, it is way to lengthy to purchasing a vehicle... It is a dealership that I will recommend or even purchase from. They have a great feature, that allows you to claim any dents or touch up at the dealers cost More

Looking online I found a Nissan Sentra fully loaded l5k Looking online I found a Nissan Sentra fully loaded l5k miles and very reasonable price.(11,495) At Texas Nissan 1401 West Hwy 114 Grapevine, TX Cal Looking online I found a Nissan Sentra fully loaded l5k miles and very reasonable price.(11,495) At Texas Nissan 1401 West Hwy 114 Grapevine, TX Called to verify it was in stock.(all calls monitored for quality customer service) The operator suggested I make an appointment. I asked if the car was in stock she said "yes". She stated "If the car sells before your scheduled appointment we will do what ever we can to put you in another vehicle" Red flag!!! I asked her for the name of a particular salesperson to ask for upon my arrival.She provided me with no contact name....Instead I was issued a "secret" 9 digit number. She said "Just present the salesperson with this number and that is all you need. I took my title and a blank check as I planned to pay cash for the car with or without my trade. I drove the 32 miles to Grapevine where I was greeted with festive balloons tied to various cars on the lot.(Balloons... another red flag) I entered the used car dept and stood for a few minutes. I walked down the hallway and opened the back door to find two salesman standing in the shade of the building. I asked if they were salesmen? I told them what I was there for and gave them my "secret number." I could tell from their expression they had no idea what I was talking about. He looked on the sales board and in the inventory computer. No car fitting that description was in stock. He informed me that he thought it has been sold "But I have a 2007 with 46,000 miles I could show you." he offered. I explained I had driven the distance as I wanted to see THAT car. I politely thanked him explained I had enjoyed the 45 minute drive to Grapevine as I walked to my beautiful 2001 Honda with 113,000 miles, a few whiskey dents and bird poop burned on the hood from the intense Texas heat. I then called the 866 number ( call recorded for quality customer service) 3rd red flag! The operator sounded as if she was a 13 yr old girl waiting for her daddy to get off work and for fun she was allowed to answer the phone ( joint custody I am sure.) I offered my " secret number" for verification but she was no help. I then asked to speak to the internet sales manager. I explained my issues politely and he said " We will try what ever we can to get you in a car today" I explained I would enjoy the scenic drive back to Dallas to Trophy Nissan as I would be reluctant to do business with a dealership that had wasted my time when I had followed all of the necessary procedures to utilize my limited time on a Saturday. After returning home I went to Cars.Com the the posting of my dream Sentra. I entered a fictitious name and my phone number indicating I was a "doctor" and wanted to look at the same car for my "daughter who was in college" I promptly received a call on my cell phone. When I asked about the car I was told "it was sold but I have a few more I can show you". He then suggested the black one with 46,000 miles . Blah blah blah. I am actually happy that the car of my desires was not in their inventory as I would have slit my throat first before having to give any of my money to them. The best feeling I had from this experience is the satisfaction I got looking in my rear view mirror at that dealership TEXAS NISSAN 1401 west HWY 114 Grapevine TX 866-559-3413 ( remember all calls monitored for quality customer service) as I drove away with my blank check in my wallet and the title in the glove box of my old reliable Honda. More

Be VERY careful when you buy from this dealership. My sister and brother in law purchased a car from them and have had nothing but a HORRIBLE experience. Started off with their website advertising vehicl sister and brother in law purchased a car from them and have had nothing but a HORRIBLE experience. Started off with their website advertising vehicles on the site for one price and when you get there, the vehicle is a higher price because they added THOUSANDS of dollars worth of OPTIONAL equipment. The first car was of course "just sold" so they had to look at another vehicle which was of course more expensive. Financing was a total scam. They were told they could only secure financing through one place and ironically my sister just got a letter in the mail advising her of her dealership approval through Chase. (they didn't tell my sister about that one). Turns out they had my sister finance at a higher interest rate than what Chase was offering. (dealer gets more of a kick back for the customer signing on a higher rate). In anycase.....FALSE ADVERTISING ON THEIR WEBSITE!!! BEWARE! GET YOUR OWN PREAPPROVAL BEFORE GOING THERE AND DON'T LET THE DEALERSHIP OFFER YOU FINANCING. More