Texas Nissan of Grapevine

Bait and switch company and classic liars. Emailed and called is the car still there and was told yes. Drove 50 miles and of course it had been sold yesterday. However, later I checked Car Fax and it sh called is the car still there and was told yes. Drove 50 miles and of course it had been sold yesterday. However, later I checked Car Fax and it showed that it was sold two months ago even though it is currently being advertised on three different web sites. . At the dealership I asked for the general manager and was told he wasn't in today. Of course I walked over to the next building and found him. Three lies in one day. I will be contacting the Texas Attorney General on these people. Their conduct is illegal and they are liars. More

All the recent reviews are true. Its all bait and switch. I don't think they have anything that they advertise on the internet. Its all just to get people in the door. I came for a specific car an switch. I don't think they have anything that they advertise on the internet. Its all just to get people in the door. I came for a specific car and somehow it was sold the night before, they didn't even tell me this when they were calling the next day trying to find out what time I would stop by. Funny thing is the car that is sold is still listed on autotrader, their own website and many others. Don't waste your time if found something you like on their website because it either doesn't exist or will be "sold" by the time you get there. Very dishonest business practices. More

Two weeks ago I went there to but a car that had been advertised. Upon arriving I was informed that the car was sold. (However, they kept it listed for several days after being sold.) They use the clas advertised. Upon arriving I was informed that the car was sold. (However, they kept it listed for several days after being sold.) They use the classic bait and switch. I wish I had read review prior to attempting to deal with Texas Nissan. On February 5, 2011, We were told by a salesman, Clarence, that a vehicle was still available and on the lot. Two hours later I arrived and was told by another salesman the car had sold on Wednesday but he would be willing to show me others. Again the classic bait and switch. This is not something the salesman are doing on their own, after talking to the manager I learned that the manager endorsed the practice of lying to customers in the attempt to get them to the store. A very deceptive store and will never deal with them again. Please do not trust them, save your money for an auto-dealer with integrity. More

I'm a young single female college student & saw a used 2006 VW passat online at this dealership. I went into look at it, because it was very reasonable priced & would fit into my budget. When I got t used 2006 VW passat online at this dealership. I went into look at it, because it was very reasonable priced & would fit into my budget. When I got there, I was informed that the car had been sold about an hour ago, but the salesman urged me to look at other cars. He showed me a 2010 Sentra that was practically brand new with hardly any miles on it, yet assured me that it was in the same price range as the Passat. After going into the office to talk about financing, he handed me a form that I had to sign that said that I would be obligated to purchase the car if conditions were agreeable, but wouldn't give me the price of the car. He kept saying "oh don't worry, it's in your budget, but I'm not going to waste my time running numbers if you aren't serious about buying it." I refused to signthe form, as did my Dad, who came along. Our salesman then got angry and got into an argument with my Dad. The salesman then left the office & went to talk to the salesmanager. I don't know if the walls in their office are exceptionally thin or if they were just talking loudly, but our salesman was complaining about us & calling us derogatory names in the office. My Dad and I were both ready to leave when the sales manager came out & tried to push the car on us as well. After going round and round with him, we finally got the price of the car and it was $8,000 than I could afford. I wouldn't reccommend this dealer to anyone I know!! They are rude, pushy, and not up front with the way they do business. Nissan should be ashamed of how this dealership runs it's sales department. More

Why didn't I read those reviews first so that I did not have to waste my time. However, I felt better when I read those reviews. I thought they treated me differently because I am a woman. Now I know it's have to waste my time. However, I felt better when I read those reviews. I thought they treated me differently because I am a woman. Now I know it's management problems. I was looking for a car for my 18 years old. My budget was $5000-$7000 in cash. I did not want to finance because insurance would be expensive. Last December, I found few cars at Nissan Grapevine website so I called them and I went to see it next day. They told me both cars were sold out. I understood. I gave sales man my phone number so that he could call me when he got new cars. He never called me back. Two weeks later, I found an another cars on their website. I e-mailed them and internet sales manager called me to set up an appointment with assistant manager Al Lewis. He also said both of the cars were still available. When I got there, I found out Al Lewis was not even there and young sales man came to me.I specificly asked him about cars I was interested in. He gave me a funny look and did not even know about those cars. Instead he recommended me an another car. I said No! and I told him to show me the cars I was interested in. He also asked me how I planned to pay. I said cash then he said "why don't you save those cash for something else and finance" I know that dealer make more money on finance than cash, but I had a reason not to finance. Anyway, he left to check for those cars, and came back and told me that both of the cars were in process of purchase right now. It was very hard to believe. I asked him to show me all the cars on their website.He had nothing to show me except 2006 Altima with big DENT on drivers side. I asked him how much and he would not tell me the price.Instead he wanted to know how much I would pay for it. I noticed that those website ads were just bait so that they could attract customers to come to their lot and sell something else. The cars I was interested in last year suppose to be sold, but it was still on their website. I just could not believe how they handled their business. I lease 2008 Nissan Maxima from Nissan Grubb and they got an excellent service. Therefore, I expected to recieve same service, but I was wrong. Few days later, I went to Texas Autoplex in Lewisville, and I purchased a car. They got a great service. Sales man also told me that he had few customers came from Nissan Grapevine, and they were all experienced bad service. Finally, in my experience, Nissan Grapevine is lack of professionalizm and honesty. Therefore, I would not recommend this company. They will waste your time. More

Absolutely the WORST experience I've ever had at a car dealership. This is not my first time purchasing a car (new or used), and I was treated horribly! I am a young, single female, and went in by myself dealership. This is not my first time purchasing a car (new or used), and I was treated horribly! I am a young, single female, and went in by myself to look at specific cars (used Nissan Versas) they had listed on the website. I had even called ahead of time THAT SAME DAY to see if those cars were still on the lot, and was told that ALL the cars on the website (about 10 different Versas) were indeed on the lot. When I got there, I was told that they only had TWO used Versas on the lot, both 2010's (they had advertised a range of them 07-10). I drove one, and liked it ok, but I wanted to know the asking price so I could compare it to other options I had seen at other dealerships. The guy WOULD NOT tell me the price. He wanted to run my credit and come up with a monthly payment first. All I wanted to know was the price. I even specifically told him I would NOT be buying for at least a week, and had no intention of having him put a pull on my credit until I was 100% sure I wanted a car at their dealership. He then tried to trick me into signing the credit release sheet by saying "All your signature does is certifies that the information on the form is correct." I refused to sign it. They would NOT tell me the price of either car....they would only offer to run a payment proposal. He then recommended I get my husband/boyfriend/father on the phone so he could explain the process to him since I apparently didn't understand! I also specifically asked him if they had any other Versas on the lot, and was told NO, but I drove past one on my way out. I stopped to look at the window sticker and it was an '08 used Versa. He just wanted to sell me the newer, more expensive car. DO NOT WASTE YOUR TIME HERE!! More

Horrible, horrible, horrible experience- this place is king of bait and switch! STAY AWAY! This dealership advertised a car reputable web sites at good price. I called the Texas Nissan multiple times and king of bait and switch! STAY AWAY! This dealership advertised a car reputable web sites at good price. I called the Texas Nissan multiple times and the phone would ring endlessly. Finally, someone answered and said they thought they had this car on lot and referred me to the used care sales manager who never returned my call. I drove to the dealership to see if the car was on the lot the salesman told me he thought the car had been sold on Sunday (in Texas dealerships have to be closed on Sunday). A few days later someone from the dealership called and asked me how my internet purchase experience went. I told the person calling about my bad experience and was told that someone would call and talk to me, well needless to say this never happened. Three weeks later this car is still listed on multiple webs at the same price, I find this strange since this car sold on a Sunday weeks ago. This dealership should be ashamed it shell games, bad customer service and dishonesty. More

Twice I have gone over when they assured me the cars on the internet were available and both times they were not. The first time the guy did not take me to the cars but brought me to an office and left fo the internet were available and both times they were not. The first time the guy did not take me to the cars but brought me to an office and left for several minutes. He asked rudely and repeatedly if I was paying cash (I had a preapproved loan from my bank). I told him repeatedly I wanted to look at the car. I felt like I was being interrogated. He handed me 2 "guest" forms to fill out. I asked again to see the cars and that is when he FIANLLY told me they were both sold. I walked out. The second time I walked in and asked for the car and I was told it was sold and I RAN. Do not waste your time. I bought from Bankston NIssan in Lewisville - night and day difference. More

I had been following a Infiniti G35 on the Internet and was pleased that it was still available on my day off. I live quite a distance from this dealership and called to see if the car was still available. was pleased that it was still available on my day off. I live quite a distance from this dealership and called to see if the car was still available. My first call I gave a description as it appeared on the Yahoo site. The second time I gave ithe Vin number along with the description and was assured the car was still in their inventory. Since it was an 1 1/2 hr drive I didn't want to make the drive if the car was not available. I told both representatives of this. The last representative told me they would pull the car up and have it ready for us when we arrived. When we arrived we were greeted warmly and taken to the sales office. We gave him the description of the car and he left to check to see where the car was. He returned and I gave him the Vin number. This time he came back and said that the car was not there anymore. He then showed us a car that was a year older with 20,000 miles more and $8,000 dollars more than the car we had come to see. We left. On our way home we passed Grubbs Nisson and bought a car from them. They were totally upfront and without any "used car" pressure. I would avoid Texas Nissan of Grapevine like the plague but would highly recommend Grubbs. More

has been one of the worse experience in my life this has been one of the worse experience in my life this dealership not only dont explain exactly what the price is they also increase the price in $ 3,0 has been one of the worse experience in my life this dealership not only dont explain exactly what the price is they also increase the price in $ 3,000 or 4,000 dollars more. they neve explain to you that the nissan bank dont give loans amount for under $ 7,000 and they put lots of warranties in the vehicle that match such amount. the manager of used cars never told me about this. after they offer to you the sky and the stars when you want to return or call for an explanation they kick your butt like piece of trash.it happened to me I drove from waco tx trying to return the car 3 days after the deal was closed and even when i called the next businness day they never gave the chance or was told that i have to be in person to return the vehicle when i spoken with one of the top guys in that dealership i was kicked out the office with no explanation at all.and the worse part this person said to call "manager." Please read this and never do businness with this dealership. ( still waiting for a refund check after a week when the finance advisor told me to get the check overnight ) More